{
  "ucid": "21112178954139091",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:19:50",
  "end_time": "2026-09-16 12:20:53",
  "duration_sec": 63,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA72409ad6c3648c36107cf44553bfb363.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1760,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954139091__DIA72409ad6c3648c36107cf44553bfb363.mp3",
  "audio_bytes": 122472,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 40.824,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello. Uh, Diya Construction?\n[2s] CUSTOMER: Speak, sir.   (बोलिए सर।)\n[3s] AGENT: Yes sir, this is Zubair speaking from JSW One MSME, JSW Steel. Your company was registered on our portal for the Kolhapur location. I think you also received a quotation from our end once, sir. You were in connect with Abdul ji.   (हां सर, जुबैर बोल रहा हूं JSW One MSME से, JSW Steel। ये आपका कंपनी registered था सर portal पर हमारे कोल्हापुर location के लिए। I think तो आपको हमारे end से एक बार quotation भी आया था सर। अब्दुल जी से आप connect में थे।)\n[11s] CUSTOMER: Yes.   (जी।)\n[11s] AGENT: Regarding Coloron Plus. Yes, regarding Coloron Plus. But I think you had said that it's on hold for now. So this was just a follow-up call, sir. Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?   (Coloron Plus को लेके। हां, Coloron Plus को लेके। But अभी I think so कुछ आपने कहा था कि अभी hold पे है करके। तो just follow-up call था सर। अभी कुछ immediate requirement है सर आपको MS grade में, sheet या coil form में?)\n[19s] CUSTOMER: No no, nothing right now.   (नहीं नहीं, अभी तो कुछ नहीं।)\n[20s] AGENT: No requirement right now. Okay, okay. Alright. Thank you.   (अभी requirement नहीं। Okay, okay. ठीक है। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent speaks slightly fast, but the audio is clear enough for transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, first ask for permission to speak and then use a supply or price hook to give the customer a reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "This was a follow-up call to a construction company regarding a previous quotation. The agent asked directly if there was a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, instead launching directly into the call's context.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook to create interest, but instead moved directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call ended before this stage could be reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?\", \"comment\": \"Agent successfully attempted to qualify by asking for an immediate requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay. Alright. Thank you.\", \"comment\": \"Agent ended the call without establishing a specific next step like a future callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, first ask for permission to speak and then use a supply or price hook to give the customer a reason to engage.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"This was a follow-up call to a construction company regarding a previous quotation. The agent asked directly if there was a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended.\"}",
  "error": null,
  "latency_ms": 27626,
  "input_tokens": 2913,
  "output_tokens": 674,
  "created_at": "2026-09-25 12:10:55",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.892,
  "agent_talk_sec": 18.9,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 314.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 99,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178954139091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.61,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178954139091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.77,
      "end_s": 2.0,
      "text_en": "Hello. Uh, Diya Construction?",
      "text_native": "Hello. Uh, Diya Construction?"
    },
    {
      "ucid": "21112178954139091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.26,
      "end_s": 2.76,
      "text_en": "Speak, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178954139091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 10.53,
      "text_en": "Yes sir, this is Zubair speaking from JSW One MSME, JSW Steel. Your company was registered on our portal for the Kolhapur location. I think you also received a quotation from our end once, sir. You were in connect with Abdul ji.",
      "text_native": "हां सर, जुबैर बोल रहा हूं JSW One MSME से, JSW Steel। ये आपका कंपनी registered था सर portal पर हमारे कोल्हापुर location के लिए। I think तो आपको हमारे end से एक बार quotation भी आया था सर। अब्दुल जी से आप connect में थे।"
    },
    {
      "ucid": "21112178954139091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.61,
      "end_s": 11.01,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178954139091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.11,
      "end_s": 18.88,
      "text_en": "Regarding Coloron Plus. Yes, regarding Coloron Plus. But I think you had said that it's on hold for now. So this was just a follow-up call, sir. Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?",
      "text_native": "Coloron Plus को लेके। हां, Coloron Plus को लेके। But अभी I think so कुछ आपने कहा था कि अभी hold पे है करके। तो just follow-up call था सर। अभी कुछ immediate requirement है सर आपको MS grade में, sheet या coil form में?"
    },
    {
      "ucid": "21112178954139091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 18.96,
      "end_s": 20.0,
      "text_en": "No no, nothing right now.",
      "text_native": "नहीं नहीं, अभी तो कुछ नहीं।"
    },
    {
      "ucid": "21112178954139091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 22.54,
      "text_en": "No requirement right now. Okay, okay. Alright. Thank you.",
      "text_native": "अभी requirement नहीं। Okay, okay. ठीक है। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178954139091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, instead launching directly into the call's context."
    },
    {
      "ucid": "21112178954139091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook to create interest, but instead moved directly to a qualification question."
    },
    {
      "ucid": "21112178954139091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no requirement."
    },
    {
      "ucid": "21112178954139091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call ended before this stage could be reached."
    },
    {
      "ucid": "21112178954139091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?",
      "comment": "Agent successfully attempted to qualify by asking for an immediate requirement."
    },
    {
      "ucid": "21112178954139091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay. Alright. Thank you.",
      "comment": "Agent ended the call without establishing a specific next step like a future callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}