{
  "ucid": "21112178954108963",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:14:49",
  "end_time": "2026-09-16 12:15:38",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9ae2d69c951f20133142160abc441bb5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1761,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954108963__DIA9ae2d69c951f20133142160abc441bb5.mp3",
  "audio_bytes": 103464,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 34.488,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Tell me sir, who is this?   (बताओ सर कौन?)\n[5s] AGENT: Uh, United Composite?   (अह United Composite?)\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Yes, good afternoon. This is Kartik speaking from JSW One.   (हां जी, good afternoon. कार्तिक ये बात कर रहा था JSW One से।)\n[10s] CUSTOMER: J L W?\n[10s] AGENT: JSW One.\n[12s] CUSTOMER: JSW One.\n[12s] AGENT: Jindal, yeah.\n[14s] CUSTOMER: Hmm, tell me.   (हम्म, बताइए।)\n[14s] AGENT: Your company was registered on our platform, so do you have a requirement for steel here?   (ये आपका company registered था हमारे platform पे, so इधर steel का requirement रहता है क्या आपको?)\n[19s] CUSTOMER: No sir, there is no requirement for steel.   (नहीं सर, steel का तो कोई requirement नहीं है।)\n[21s] AGENT: Okay, you don't need steel?   (अच्छा, steel नहीं लगता है?)\n[22s] CUSTOMER: No.   (नहीं।)\n[22s] AGENT: Okay.\n[23s] CUSTOMER: What are you saying? Steel?   (क्या बोल रहे? Steel?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Start your call with a strong value proposition, like a price or availability signal, before asking if the customer has a requirement; this gives them a reason to listen.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer likely uses composite materials, not steel, based on company name and denial of steel requirement.",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from 'United Composite'. After a brief introduction, the agent asked directly if they required steel. The customer denied any need for steel and seemed confused by the inquiry, leading to the call ending without any discovery or defined next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a value proposition or hook, instead jumping directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended after the customer denied any requirement for steel, leaving no opportunity for discovery.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress past the initial requirement check.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"so do you have a requirement for steel here?\", \"comment\": \"Agent successfully asked if a requirement for steel exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without the agent setting any next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start your call with a strong value proposition, like a price or availability signal, before asking if the customer has a requirement; this gives them a reason to listen.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer likely uses composite materials, not steel, based on company name and denial of steel requirement.\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from 'United Composite'. After a brief introduction, the agent asked directly if they required steel. The customer denied any need for steel and seemed confused by the inquiry, leading to the call ending without any discovery or defined next steps.\"}",
  "error": null,
  "latency_ms": 34091,
  "input_tokens": 2894,
  "output_tokens": 677,
  "created_at": "2026-09-25 12:11:07",
  "sentiment": "negative",
  "sentiment_score": -0.467,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 7,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.582,
  "agent_talk_sec": 11.4,
  "customer_talk_sec": 8.2,
  "dead_air_sec": 29.4,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 210.5,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 40,
  "words_customer": 31,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178954108963",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.84,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178954108963",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.29,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178954108963",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 3.19,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178954108963",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 4.34,
      "text_en": "Tell me sir, who is this?",
      "text_native": "बताओ सर कौन?"
    },
    {
      "ucid": "21112178954108963",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.68,
      "end_s": 6.0,
      "text_en": "Uh, United Composite?",
      "text_native": "अह United Composite?"
    },
    {
      "ucid": "21112178954108963",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.33,
      "end_s": 6.63,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178954108963",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 9.24,
      "text_en": "Yes, good afternoon. This is Kartik speaking from JSW One.",
      "text_native": "हां जी, good afternoon. कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178954108963",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.66,
      "end_s": 10.5,
      "text_en": "J L W?",
      "text_native": "J L W?"
    },
    {
      "ucid": "21112178954108963",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 11.5,
      "text_en": "JSW One.",
      "text_native": "JSW One."
    },
    {
      "ucid": "21112178954108963",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.5,
      "text_en": "JSW One.",
      "text_native": "JSW One."
    },
    {
      "ucid": "21112178954108963",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 13.5,
      "text_en": "Jindal, yeah.",
      "text_native": "Jindal, yeah."
    },
    {
      "ucid": "21112178954108963",
      "idx": 11,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 14.5,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बताइए।"
    },
    {
      "ucid": "21112178954108963",
      "idx": 12,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 18.5,
      "text_en": "Your company was registered on our platform, so do you have a requirement for steel here?",
      "text_native": "ये आपका company registered था हमारे platform पे, so इधर steel का requirement रहता है क्या आपको?"
    },
    {
      "ucid": "21112178954108963",
      "idx": 13,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 20.5,
      "text_en": "No sir, there is no requirement for steel.",
      "text_native": "नहीं सर, steel का तो कोई requirement नहीं है।"
    },
    {
      "ucid": "21112178954108963",
      "idx": 14,
      "speaker": "agent",
      "start_s": 20.7,
      "end_s": 21.5,
      "text_en": "Okay, you don't need steel?",
      "text_native": "अच्छा, steel नहीं लगता है?"
    },
    {
      "ucid": "21112178954108963",
      "idx": 15,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.1,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178954108963",
      "idx": 16,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 22.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178954108963",
      "idx": 17,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.2,
      "text_en": "What are you saying? Steel?",
      "text_native": "क्या बोल रहे? Steel?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178954108963",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178954108963",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a value proposition or hook, instead jumping directly to asking about requirements."
    },
    {
      "ucid": "21112178954108963",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended after the customer denied any requirement for steel, leaving no opportunity for discovery."
    },
    {
      "ucid": "21112178954108963",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress past the initial requirement check."
    },
    {
      "ucid": "21112178954108963",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "so do you have a requirement for steel here?",
      "comment": "Agent successfully asked if a requirement for steel exists."
    },
    {
      "ucid": "21112178954108963",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without the agent setting any next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}