Call 21112178954100924 2026-09-16 · Aditya Pandey · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 22 turns, clean transcript (9% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +8/−4
from 10 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions to understand the customer's business, procurement habits, or scale.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a registered user to ask for requirements. The customer, a manufacturer, expressed a need for HR sheets (1.6mm) and asked if 'cut to size' service was available, which the agent confirmed. The call concluded with the customer promising to send their specific requirement via WhatsApp for a rate.
Coaching
You must follow the pitch structure; you skipped the hook and all discovery questions, which prevents you from controlling the call and pitching effectively.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions to understand the customer's business, procurement habits, or scale. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at all during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked for a requirement but did not capture essential details like quantity, location, or delivery date to provide a quote. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was customer-driven (customer will WhatsApp) and lacked a committed turnaround time from the agent for the quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.505 | 21.0s | 20.6s | 52.4s | 3.7s | 334.3 | 0 | 11 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.4s
Hello sir, namaste. I am Aditya Pandey speaking from JSW.
हॅलो सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW से।
customer
4.6s
Yes, sir.
बोलिए सर।
agent
5.6s
You are speaking from Nature Green Tool, right?
नेचर ग्रीन टूल से बात कर रहे थे ना?
customer
6.9s
[inaudible]
agent
8.0s
Sir, you were registered on our platform, this call was regarding that. Do you have any requirement for HR or CR, sir?
सर, ये हमारे प्लॅटफॉर्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या CR में?
customer
12.8s
Sir, our quantity is in small amounts. We have all kinds of quantities, small and large.
सर हमारी क्वांटिटी थोड़ी-थोड़ी होती है। ज्यादा छोटी-बड़ी सब तरह की होती है हमारी क्वांटिटी।
agent
16.8s
Sir, if we... okay, no issue. I mean, if you give me the requirement for even one SKU, I can do that too.
सर अगर हम ठीक है, कोई इशू नहीं है। मतलब आप मुझे कोई एक SKU का भी दे देंगे रिक्वायरमेंट तो वो भी मैं कर दूंगा।
customer
20.8s
And the material is cut into sizes, can you get the material cut into sizes and give it to me?
और साइजों में माल कटता है, साइजों में माल कटवा के दे पाओगे क्या मेरे को?
agent
23.8s
Meaning, how sir? Meaning, is it cut to length or?
मतलब कैसा सर? मतलब कट टू लेंथ है कि?
customer
25.2s
It's a sheet, sheet. It's cut to size, meaning in sheets.
शीट है, शीट। कट टू साइज है मतलब इसमें शीटों में।
agent
27.2s
Meaning, give me an example.
मतलब एक कैसा एक एग्जांपल बताइए।
customer
28.7s
It's an HR sheet, HR sheet is 1.6 mm, it could be 900, a meter, 1250, it could be 1500.
HR शीट है, HR शीट है 1.6 mm, 900 का हो गया, मीटर का हो गया, 1250 हो गया, 1500 का हो गया।
agent
32.8s
Sir, cut to size in length, we... length... cut to length we can do, there's no issue in that.
सर कट टू साइज लेंथ में हम लोग लेंथ कट टू लेंथ हम लोग कर देंगे, इसमें कोई इशू नहीं है।
customer
35.8s
You can do it? So my quantity is of all types, small and large. Right now I'll send you a WhatsApp, tell me what to do about that.
कर दोगे? तो क्वांटिटी मेरी छोटी-बड़ी सब तरह की होती है। अभी मैं आपको एक WhatsApp डालता हूं, उसकी बताओ मेरे को क्या करना है।
agent
39.8s
Okay, I'll WhatsApp you...
ठीक है, मैं आपको WhatsApp...
customer
40.5s
Tell me the market rates for that.
वो रेट बताना मेरे को मंडी के।
agent
42.2s
Okay, you tell me yours. According to that, I will tell you the rate.
ठीक है, आप मुझे ना आपका बता दीजिए। उसके अकॉर्डिंग मैं आपको रेट बताता हूं।
customer
44.8s
Yes.
हां।
agent
45.8s
Okay.
ठीक है।
customer
46.2s
Okay, okay ji.
ठीक है, ठीक है जी।
agent
47.0s
[inaudible]