{
  "ucid": "21112178954100924",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:13:29",
  "end_time": "2026-09-16 12:15:03",
  "duration_sec": 94,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5173f0c16bc343de46d4bcd09c58a768.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1762,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954100924__DIA5173f0c16bc343de46d4bcd09c58a768.mp3",
  "audio_bytes": 223128,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 74.376,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello sir, namaste. I am Aditya Pandey speaking from JSW.   (हॅलो सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW से।)\n[5s] CUSTOMER: Yes, sir.   (बोलिए सर।)\n[6s] AGENT: You are speaking from Nature Green Tool, right?   (नेचर ग्रीन टूल से बात कर रहे थे ना?)\n[7s] CUSTOMER: [inaudible]\n[8s] AGENT: Sir, you were registered on our platform, this call was regarding that. Do you have any requirement for HR or CR, sir?   (सर, ये हमारे प्लॅटफॉर्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या CR में?)\n[13s] CUSTOMER: Sir, our quantity is in small amounts. We have all kinds of quantities, small and large.   (सर हमारी क्वांटिटी थोड़ी-थोड़ी होती है। ज्यादा छोटी-बड़ी सब तरह की होती है हमारी क्वांटिटी।)\n[17s] AGENT: Sir, if we... okay, no issue. I mean, if you give me the requirement for even one SKU, I can do that too.   (सर अगर हम ठीक है, कोई इशू नहीं है। मतलब आप मुझे कोई एक SKU का भी दे देंगे रिक्वायरमेंट तो वो भी मैं कर दूंगा।)\n[21s] CUSTOMER: And the material is cut into sizes, can you get the material cut into sizes and give it to me?   (और साइजों में माल कटता है, साइजों में माल कटवा के दे पाओगे क्या मेरे को?)\n[24s] AGENT: Meaning, how sir? Meaning, is it cut to length or?   (मतलब कैसा सर? मतलब कट टू लेंथ है कि?)\n[25s] CUSTOMER: It's a sheet, sheet. It's cut to size, meaning in sheets.   (शीट है, शीट। कट टू साइज है मतलब इसमें शीटों में।)\n[27s] AGENT: Meaning, give me an example.   (मतलब एक कैसा एक एग्जांपल बताइए।)\n[29s] CUSTOMER: It's an HR sheet, HR sheet is 1.6 mm, it could be 900, a meter, 1250, it could be 1500.   (HR शीट है, HR शीट है 1.6 mm, 900 का हो गया, मीटर का हो गया, 1250 हो गया, 1500 का हो गया।)\n[33s] AGENT: Sir, cut to size in length, we... length... cut to length we can do, there's no issue in that.   (सर कट टू साइज लेंथ में हम लोग लेंथ कट टू लेंथ हम लोग कर देंगे, इसमें कोई इशू नहीं है।)\n[36s] CUSTOMER: You can do it? So my quantity is of all types, small and large. Right now I'll send you a WhatsApp, tell me what to do about that.   (कर दोगे? तो क्वांटिटी मेरी छोटी-बड़ी सब तरह की होती है। अभी मैं आपको एक WhatsApp डालता हूं, उसकी बताओ मेरे को क्या करना है।)\n[40s] AGENT: Okay, I'll WhatsApp you...   (ठीक है, मैं आपको WhatsApp...)\n[40s] CUSTOMER: Tell me the market rates for that.   (वो रेट बताना मेरे को मंडी के।)\n[42s] AGENT: Okay, you tell me yours. According to that, I will tell you the rate.   (ठीक है, आप मुझे ना आपका बता दीजिए। उसके अकॉर्डिंग मैं आपको रेट बताता हूं।)\n[45s] CUSTOMER: Yes.   (हां।)\n[46s] AGENT: Okay.   (ठीक है।)\n[46s] CUSTOMER: Okay, okay ji.   (ठीक है, ठीक है जी।)\n[47s] AGENT: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present, but the main speakers are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (9% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure; you skipped the hook and all discovery questions, which prevents you from controlling the call and pitching effectively.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered user to ask for requirements. The customer, a manufacturer, expressed a need for HR sheets (1.6mm) and asked if 'cut to size' service was available, which the agent confirmed. The call concluded with the customer promising to send their specific requirement via WhatsApp for a rate.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions to understand the customer's business, procurement habits, or scale.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched at all during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement but did not capture essential details like quantity, location, or delivery date to provide a quote.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was customer-driven (customer will WhatsApp) and lacked a committed turnaround time from the agent for the quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; you skipped the hook and all discovery questions, which prevents you from controlling the call and pitching effectively.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered user to ask for requirements. The customer, a manufacturer, expressed a need for HR sheets (1.6mm) and asked if 'cut to size' service was available, which the agent confirmed. The call concluded with the customer promising to send their specific requirement via WhatsApp for a rate.\"}",
  "error": null,
  "latency_ms": 34971,
  "input_tokens": 3428,
  "output_tokens": 675,
  "created_at": "2026-09-25 12:11:13",
  "sentiment": "positive",
  "sentiment_score": 0.286,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 4,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.505,
  "agent_talk_sec": 21.0,
  "customer_talk_sec": 20.6,
  "dead_air_sec": 52.4,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 334.3,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 4,
  "words_agent": 117,
  "words_customer": 111,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178954100924",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.09,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178954100924",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 4.0,
      "text_en": "Hello sir, namaste. I am Aditya Pandey speaking from JSW.",
      "text_native": "हॅलो सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.06,
      "text_en": "Yes, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 6.86,
      "text_en": "You are speaking from Nature Green Tool, right?",
      "text_native": "नेचर ग्रीन टूल से बात कर रहे थे ना?"
    },
    {
      "ucid": "21112178954100924",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.86,
      "end_s": 7.86,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178954100924",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 11.5,
      "text_en": "Sir, you were registered on our platform, this call was regarding that. Do you have any requirement for HR or CR, sir?",
      "text_native": "सर, ये हमारे प्लॅटफॉर्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या CR में?"
    },
    {
      "ucid": "21112178954100924",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.81,
      "end_s": 16.51,
      "text_en": "Sir, our quantity is in small amounts. We have all kinds of quantities, small and large.",
      "text_native": "सर हमारी क्वांटिटी थोड़ी-थोड़ी होती है। ज्यादा छोटी-बड़ी सब तरह की होती है हमारी क्वांटिटी।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 20.5,
      "text_en": "Sir, if we... okay, no issue. I mean, if you give me the requirement for even one SKU, I can do that too.",
      "text_native": "सर अगर हम ठीक है, कोई इशू नहीं है। मतलब आप मुझे कोई एक SKU का भी दे देंगे रिक्वायरमेंट तो वो भी मैं कर दूंगा।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 23.5,
      "text_en": "And the material is cut into sizes, can you get the material cut into sizes and give it to me?",
      "text_native": "और साइजों में माल कटता है, साइजों में माल कटवा के दे पाओगे क्या मेरे को?"
    },
    {
      "ucid": "21112178954100924",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.0,
      "text_en": "Meaning, how sir? Meaning, is it cut to length or?",
      "text_native": "मतलब कैसा सर? मतलब कट टू लेंथ है कि?"
    },
    {
      "ucid": "21112178954100924",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 27.0,
      "text_en": "It's a sheet, sheet. It's cut to size, meaning in sheets.",
      "text_native": "शीट है, शीट। कट टू साइज है मतलब इसमें शीटों में।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 28.5,
      "text_en": "Meaning, give me an example.",
      "text_native": "मतलब एक कैसा एक एग्जांपल बताइए।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.7,
      "end_s": 32.5,
      "text_en": "It's an HR sheet, HR sheet is 1.6 mm, it could be 900, a meter, 1250, it could be 1500.",
      "text_native": "HR शीट है, HR शीट है 1.6 mm, 900 का हो गया, मीटर का हो गया, 1250 हो गया, 1500 का हो गया।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 35.5,
      "text_en": "Sir, cut to size in length, we... length... cut to length we can do, there's no issue in that.",
      "text_native": "सर कट टू साइज लेंथ में हम लोग लेंथ कट टू लेंथ हम लोग कर देंगे, इसमें कोई इशू नहीं है।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 39.8,
      "text_en": "You can do it? So my quantity is of all types, small and large. Right now I'll send you a WhatsApp, tell me what to do about that.",
      "text_native": "कर दोगे? तो क्वांटिटी मेरी छोटी-बड़ी सब तरह की होती है। अभी मैं आपको एक WhatsApp डालता हूं, उसकी बताओ मेरे को क्या करना है।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.5,
      "text_en": "Okay, I'll WhatsApp you...",
      "text_native": "ठीक है, मैं आपको WhatsApp..."
    },
    {
      "ucid": "21112178954100924",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 42.0,
      "text_en": "Tell me the market rates for that.",
      "text_native": "वो रेट बताना मेरे को मंडी के।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.5,
      "text_en": "Okay, you tell me yours. According to that, I will tell you the rate.",
      "text_native": "ठीक है, आप मुझे ना आपका बता दीजिए। उसके अकॉर्डिंग मैं आपको रेट बताता हूं।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 45.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 19,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 46.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 47.0,
      "text_en": "Okay, okay ji.",
      "text_native": "ठीक है, ठीक है जी।"
    },
    {
      "ucid": "21112178954100924",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 48.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178954100924",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178954100924",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178954100924",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions to understand the customer's business, procurement habits, or scale."
    },
    {
      "ucid": "21112178954100924",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched at all during the call."
    },
    {
      "ucid": "21112178954100924",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked for a requirement but did not capture essential details like quantity, location, or delivery date to provide a quote."
    },
    {
      "ucid": "21112178954100924",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was customer-driven (customer will WhatsApp) and lacked a committed turnaround time from the agent for the quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}