Call 21112178954075591 2026-09-16 · Aditya Pandey · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 87% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement, sir, in HR or CR?
Summary
Agent contacted a registered lead and asked directly for a requirement. The customer, 'Engineers Associate', stated they had no current need for HR/CR. The agent did not attempt discovery and ended the call by offering to send their contact number via WhatsApp.
Coaching
When a customer has no immediate need, you must still attempt discovery to understand their business for future follow-ups instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement, sir, in HR or CR? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you my number. The next step was passive (sending a number) and did not secure a specific callback time or commitment for a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.87 heavy | 12.0s | 1.8s | 30.2s | 4.2s | 265.0 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello, Engineers Associate?
हेलो इंजीनियर्स एसोसिएट?
customer
2.3s
Yes.
जी।
agent
2.9s
Yes, hello, I am Aditya Pandey speaking from JSW.
जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
5.8s
Yes.
जी।
agent
6.6s
Sir, you had registered on our platform, I called regarding that. Did you have any requirement, sir, in HR or CR?
सर जी, हमारे प्लेटफॉर्म पे आप रजिस्ट्रेशन किए थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में या CR में?
customer
11.0s
Not right now.
अभी तो नहीं है।
agent
12.6s
No issue, sir. If you have any requirement this month, please let me know. I will WhatsApp you my number.
कोई इशू नहीं है सर। इस मंथ में कुछ रिक्वायरमेंट है तो बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।
customer
17.0s
Okay.
ठीक।