{
  "ucid": "21112178954075591",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:09:15",
  "end_time": "2026-09-16 12:09:59",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA411eae339f7ceb2366ccbb778230cc66.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1764,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954075591__DIA411eae339f7ceb2366ccbb778230cc66.mp3",
  "audio_bytes": 76464,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 25.488,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Engineers Associate?   (हेलो इंजीनियर्स एसोसिएट?)\n[2s] CUSTOMER: Yes.   (जी।)\n[3s] AGENT: Yes, hello, I am Aditya Pandey speaking from JSW.   (जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[6s] CUSTOMER: Yes.   (जी।)\n[7s] AGENT: Sir, you had registered on our platform, I called regarding that. Did you have any requirement, sir, in HR or CR?   (सर जी, हमारे प्लेटफॉर्म पे आप रजिस्ट्रेशन किए थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में या CR में?)\n[11s] CUSTOMER: Not right now.   (अभी तो नहीं है।)\n[13s] AGENT: No issue, sir. If you have any requirement this month, please let me know. I will WhatsApp you my number.   (कोई इशू नहीं है सर। इस मंथ में कुछ रिक्वायरमेंट है तो बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।)\n[17s] CUSTOMER: Okay.   (ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate need, you must still attempt discovery to understand their business for future follow-ups instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent contacted a registered lead and asked directly for a requirement. The customer, 'Engineers Associate', stated they had no current need for HR/CR. The agent did not attempt discovery and ended the call by offering to send their contact number via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement, sir, in HR or CR?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number.\", \"comment\": \"The next step was passive (sending a number) and did not secure a specific callback time or commitment for a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, you must still attempt discovery to understand their business for future follow-ups instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted a registered lead and asked directly for a requirement. The customer, 'Engineers Associate', stated they had no current need for HR/CR. The agent did not attempt discovery and ended the call by offering to send their contact number via WhatsApp.\"}",
  "error": null,
  "latency_ms": 26306,
  "input_tokens": 2784,
  "output_tokens": 665,
  "created_at": "2026-09-25 12:11:07",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.87,
  "agent_talk_sec": 12.0,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 30.2,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 265.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 53,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178954075591",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.01,
      "end_s": 2.01,
      "text_en": "Hello, Engineers Associate?",
      "text_native": "हेलो इंजीनियर्स एसोसिएट?"
    },
    {
      "ucid": "21112178954075591",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.3,
      "end_s": 2.56,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178954075591",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 5.54,
      "text_en": "Yes, hello, I am Aditya Pandey speaking from JSW.",
      "text_native": "जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178954075591",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.83,
      "end_s": 6.13,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178954075591",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.64,
      "end_s": 10.8,
      "text_en": "Sir, you had registered on our platform, I called regarding that. Did you have any requirement, sir, in HR or CR?",
      "text_native": "सर जी, हमारे प्लेटफॉर्म पे आप रजिस्ट्रेशन किए थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में या CR में?"
    },
    {
      "ucid": "21112178954075591",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.83,
      "text_en": "Not right now.",
      "text_native": "अभी तो नहीं है।"
    },
    {
      "ucid": "21112178954075591",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 16.8,
      "text_en": "No issue, sir. If you have any requirement this month, please let me know. I will WhatsApp you my number.",
      "text_native": "कोई इशू नहीं है सर। इस मंथ में कुछ रिक्वायरमेंट है तो बताइएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।"
    },
    {
      "ucid": "21112178954075591",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.4,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178954075591",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178954075591",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for requirements."
    },
    {
      "ucid": "21112178954075591",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178954075591",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178954075591",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement, sir, in HR or CR?",
      "comment": "Agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178954075591",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number.",
      "comment": "The next step was passive (sending a number) and did not secure a specific callback time or commitment for a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}