Call 21112178954021071 2026-09-16 · Jeevan Jeejo · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Tamil | 11 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +10/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.
Qualify
AGENT: Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?
Summary
The agent opened the call and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent did not attempt any discovery or pitch any value, instead ending the call by asking the customer to call back if a need arises.
Coaching
You skipped the hook and all discovery questions, jumping straight to asking for a requirement; you must first establish value and understand the customer's business before asking for an order.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform. Agent greeted, introduced themself and the company, and the customer's response implied permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything? Agent successfully asked if a current requirement existed, although this was done out of sequence. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent's closure "If any requirement comes up, call me directly" is not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.771 heavy | 13.5s | 4.0s | 41.5s | 5.1s | 248.9 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
ஹலோ?
agent
1.9s
Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.
அஹ ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.
customer
5.5s
Tell me, sir.
சொல்லுங்க சார்.
agent
6.3s
Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?
சார் இப்போதைக்கு உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR, coil-ஆ, sheet ஏதாவது?
customer
10.1s
No sir, there is nothing for now.
இல்ல சார், இப்போதைக்கு எதுவும் இல்ல.
agent
11.8s
Nothing for now?
இப்போதைக்கு ஒன்னும் இல்லையா?
customer
12.6s
No.
இல்ல.
agent
12.9s
Okay, okay, no problem. Sir, I have sent a message to your WhatsApp number. If any requirement comes up, call me directly.
சரி சரி பரவால்ல. சார் நான் உங்க WhatsApp நம்பர்ல ஒரு மெசேஜ் போட்டு வச்சிருக்கேன். ஏதாவது requirement வந்துச்சுன்னா direct-ஆ என்கிட்ட call பண்ணுங்க.
customer
18.1s
Okay, okay, okay.
சரி சரி ஓகே.
agent
19.2s
Okay sir, thank you.
customer
20.1s
Thank you.