{
  "ucid": "21112178954021071",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:00:10",
  "end_time": "2026-09-16 12:01:09",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5069c5fb88aec9755c28b84d476f3b9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1767,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954021071__DIAb5069c5fb88aec9755c28b84d476f3b9.mp3",
  "audio_bytes": 90936,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.312,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (ஹலோ?)\n[2s] AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.   (அஹ ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.)\n[6s] CUSTOMER: Tell me, sir.   (சொல்லுங்க சார்.)\n[6s] AGENT: Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?   (சார் இப்போதைக்கு உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR, coil-ஆ, sheet ஏதாவது?)\n[10s] CUSTOMER: No sir, there is nothing for now.   (இல்ல சார், இப்போதைக்கு எதுவும் இல்ல.)\n[12s] AGENT: Nothing for now?   (இப்போதைக்கு ஒன்னும் இல்லையா?)\n[13s] CUSTOMER: No.   (இல்ல.)\n[13s] AGENT: Okay, okay, no problem. Sir, I have sent a message to your WhatsApp number. If any requirement comes up, call me directly.   (சரி சரி பரவால்ல. சார் நான் உங்க WhatsApp நம்பர்ல ஒரு மெசேஜ் போட்டு வச்சிருக்கேன். ஏதாவது requirement வந்துச்சுன்னா direct-ஆ என்கிட்ட call பண்ணுங்க.)\n[18s] CUSTOMER: Okay, okay, okay.   (சரி சரி ஓகே.)\n[19s] AGENT: Okay sir, thank you.\n[20s] CUSTOMER: Thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and all discovery questions, jumping straight to asking for a requirement; you must first establish value and understand the customer's business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent did not attempt any discovery or pitch any value, instead ending the call by asking the customer to call back if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.\", \"comment\": \"Agent greeted, introduced themself and the company, and the customer's response implied permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?\", \"comment\": \"Agent successfully asked if a current requirement existed, although this was done out of sequence.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent's closure \\\"If any requirement comes up, call me directly\\\" is not a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and all discovery questions, jumping straight to asking for a requirement; you must first establish value and understand the customer's business before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent did not attempt any discovery or pitch any value, instead ending the call by asking the customer to call back if a need arises.\"}",
  "error": null,
  "latency_ms": 26292,
  "input_tokens": 2878,
  "output_tokens": 710,
  "created_at": "2026-09-25 12:11:17",
  "sentiment": "positive",
  "sentiment_score": 0.35,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.771,
  "agent_talk_sec": 13.5,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 41.5,
  "longest_monologue_sec": 5.1,
  "agent_wpm": 248.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 56,
  "words_customer": 17,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178954021071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.48,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178954021071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 5.18,
      "text_en": "Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.",
      "text_native": "அஹ ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178954021071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 6.13,
      "text_en": "Tell me, sir.",
      "text_native": "சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178954021071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 9.86,
      "text_en": "Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?",
      "text_native": "சார் இப்போதைக்கு உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR, coil-ஆ, sheet ஏதாவது?"
    },
    {
      "ucid": "21112178954021071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.08,
      "end_s": 11.5,
      "text_en": "No sir, there is nothing for now.",
      "text_native": "இல்ல சார், இப்போதைக்கு எதுவும் இல்ல."
    },
    {
      "ucid": "21112178954021071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.82,
      "end_s": 12.5,
      "text_en": "Nothing for now?",
      "text_native": "இப்போதைக்கு ஒன்னும் இல்லையா?"
    },
    {
      "ucid": "21112178954021071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 12.8,
      "text_en": "No.",
      "text_native": "இல்ல."
    },
    {
      "ucid": "21112178954021071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 18.0,
      "text_en": "Okay, okay, no problem. Sir, I have sent a message to your WhatsApp number. If any requirement comes up, call me directly.",
      "text_native": "சரி சரி பரவால்ல. சார் நான் உங்க WhatsApp நம்பர்ல ஒரு மெசேஜ் போட்டு வச்சிருக்கேன். ஏதாவது requirement வந்துச்சுன்னா direct-ஆ என்கிட்ட call பண்ணுங்க."
    },
    {
      "ucid": "21112178954021071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.0,
      "text_en": "Okay, okay, okay.",
      "text_native": "சரி சரி ஓகே."
    },
    {
      "ucid": "21112178954021071",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 20.0,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    },
    {
      "ucid": "21112178954021071",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 20.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178954021071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.",
      "comment": "Agent greeted, introduced themself and the company, and the customer's response implied permission."
    },
    {
      "ucid": "21112178954021071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178954021071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178954021071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178954021071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, do you have any requirement for now? HR, CR, coil, or sheet, anything?",
      "comment": "Agent successfully asked if a current requirement existed, although this was done out of sequence."
    },
    {
      "ucid": "21112178954021071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent's closure \"If any requirement comes up, call me directly\" is not a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}