Call 21112178954019552 2026-09-16 · dhruv · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not affect the transcription of the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, were you looking for any requirement?
Summary
The agent introduced JSW and immediately asked for a requirement. The customer, after clarifying the company name, stated they had no current need. The agent accepted this and ended the call without attempting discovery, pitching, or setting a specific next step.
Coaching
Start every call by introducing yourself, stating the company, and asking for permission to speak; this builds rapport and prevents the customer from immediately shutting you down.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, were you looking for any requirement? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive ("if there is anything, please let me know") without a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.593 | 7.3s | 5.0s | 28.7s | 2.8s | 254.8 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
हॅलो
agent
6.3s
Yes.
हां जी।
agent
7.0s
Sir, I was calling from JSW, from Jindal Steel.
सर जे एस डब्ल्यू से बात कर रहा था मैं जिंदल स्टील से।
customer
10.0s
Tell me, sir.
बोलिए ना सर।
agent
11.2s
Uh sir, were you looking for any requirement?
अ सर कुछ रिक्वायरमेंट में देख रहे थे?
customer
13.4s
No, where are you calling from, sir?
नहीं आप कहां से बोल रहे सर?
agent
15.0s
JSW One MSME.
जे एस डब्ल्यू वन एम एस एम ई।
customer
16.8s
Okay okay.
ओके ओके।
customer
18.1s
No, not right now, sir.
नहीं अभी तो नहीं है सर।
agent
19.7s
Okay sir, if there is anything, please let me know.
ठीक है सर, कुछ रहता है तो बताइएगा।
customer
21.3s
Okay. Fine.
ओके। ठीक।