{
  "ucid": "21112178954019552",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:59:55",
  "end_time": "2026-09-16 12:00:36",
  "duration_sec": 41,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9e68b7f1a6cdc11994f98cd17981e043.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1768,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954019552__DIA9e68b7f1a6cdc11994f98cd17981e043.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.008,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो)\n[6s] AGENT: Yes.   (हां जी।)\n[7s] AGENT: Sir, I was calling from JSW, from Jindal Steel.   (सर जे एस डब्ल्यू से बात कर रहा था मैं जिंदल स्टील से।)\n[10s] CUSTOMER: Tell me, sir.   (बोलिए ना सर।)\n[11s] AGENT: Uh sir, were you looking for any requirement?   (अ सर कुछ रिक्वायरमेंट में देख रहे थे?)\n[13s] CUSTOMER: No, where are you calling from, sir?   (नहीं आप कहां से बोल रहे सर?)\n[15s] AGENT: JSW One MSME.   (जे एस डब्ल्यू वन एम एस एम ई।)\n[17s] CUSTOMER: Okay okay.   (ओके ओके।)\n[18s] CUSTOMER: No, not right now, sir.   (नहीं अभी तो नहीं है सर।)\n[20s] AGENT: Okay sir, if there is anything, please let me know.   (ठीक है सर, कुछ रहता है तो बताइएगा।)\n[21s] CUSTOMER: Okay. Fine.   (ओके। ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side, but it does not affect the transcription of the main speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Start every call by introducing yourself, stating the company, and asking for permission to speak; this builds rapport and prevents the customer from immediately shutting you down.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW and immediately asked for a requirement. The customer, after clarifying the company name, stated they had no current need. The agent accepted this and ended the call without attempting discovery, pitching, or setting a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; instead, went straight to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated early by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, were you looking for any requirement?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closure was passive (\\\"if there is anything, please let me know\\\") without a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start every call by introducing yourself, stating the company, and asking for permission to speak; this builds rapport and prevents the customer from immediately shutting you down.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW and immediately asked for a requirement. The customer, after clarifying the company name, stated they had no current need. The agent accepted this and ended the call without attempting discovery, pitching, or setting a specific next step.\"}",
  "error": null,
  "latency_ms": 24702,
  "input_tokens": 2810,
  "output_tokens": 653,
  "created_at": "2026-09-25 12:11:18",
  "sentiment": "neutral",
  "sentiment_score": -0.068,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.593,
  "agent_talk_sec": 7.3,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 28.7,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 254.8,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 31,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178954019552",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.23,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178954019552",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 6.63,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.5,
      "text_en": "Sir, I was calling from JSW, from Jindal Steel.",
      "text_native": "सर जे एस डब्ल्यू से बात कर रहा था मैं जिंदल स्टील से।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.6,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए ना सर।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 12.9,
      "text_en": "Uh sir, were you looking for any requirement?",
      "text_native": "अ सर कुछ रिक्वायरमेंट में देख रहे थे?"
    },
    {
      "ucid": "21112178954019552",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 14.8,
      "text_en": "No, where are you calling from, sir?",
      "text_native": "नहीं आप कहां से बोल रहे सर?"
    },
    {
      "ucid": "21112178954019552",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.3,
      "text_en": "JSW One MSME.",
      "text_native": "जे एस डब्ल्यू वन एम एस एम ई।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.3,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.3,
      "text_en": "No, not right now, sir.",
      "text_native": "नहीं अभी तो नहीं है सर।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 21.2,
      "text_en": "Okay sir, if there is anything, please let me know.",
      "text_native": "ठीक है सर, कुछ रहता है तो बताइएगा।"
    },
    {
      "ucid": "21112178954019552",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 22.2,
      "text_en": "Okay. Fine.",
      "text_native": "ओके। ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178954019552",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178954019552",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook; instead, went straight to asking for requirements."
    },
    {
      "ucid": "21112178954019552",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated early by the customer."
    },
    {
      "ucid": "21112178954019552",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178954019552",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, were you looking for any requirement?",
      "comment": "Agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178954019552",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closure was passive (\"if there is anything, please let me know\") without a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}