{ "ucid": "21112178953992511", "call_date": "2026-09-16", "start_time": "2026-09-16 11:55:25", "end_time": "2026-09-16 11:57:56", "duration_sec": 151, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA20040552cb8a2d1ed2905e1cf3f72222.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1770, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953992511__DIA20040552cb8a2d1ed2905e1cf3f72222.mp3", "audio_bytes": 398520, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 132.84, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Yes. (हां जी।)\n[7s] CUSTOMER: Universal Stamping?\n[8s] AGENT: Yes. (हां जी।)\n[9s] AGENT: Sir, Anudriti speaking from JSW One. (सर, अनुद्रिती बात कर रही हूं JSW One से।)\n[11s] CUSTOMER: Yes, tell me. (हां जी बोलिए।)\n[12s] AGENT: Is there any requirement? I wanted to know, sir, for your HR sheet. (कोई requirement है क्या जानना था सर HR sheet में आपका?)\n[15s] CUSTOMER: It's in CR, in CR. (CR में है, CR में।)\n[16s] AGENT: Okay. Uh, what is the thickness, sir? (अच्छा। Uh क्या thickness है सर?)\n[18s] CUSTOMER: Uh, two MM. (Uh दो MM.)\n[20s] AGENT: In two MM. (दो MM में।)\n[20s] CUSTOMER: Five-four sheets. (पांच-चार sheet.)\n[22s] AGENT: I will WhatsApp you, can you send me the requirement on that? (मैं आपको WhatsApp करती हूं, मुझे आप उसपे requirement भेज सकते हो?)\n[25s] CUSTOMER: Yes.\n[25s] AGENT: This is this team's number. And sir, what do you make? What is your application? (ये इस टीम का नंबर है। और सर ये आप क्या बनाते हो? Application क्या है आपका?)\n[29s] CUSTOMER: Auto parts.\n[30s] AGENT: Auto parts.\n[30s] CUSTOMER: We make spare parts, yes yes. (Spare parts बनाते हैं, हां हां।)\n[32s] AGENT: Okay sir. And which make do you use? (ठीक है सर। और कौनसा make यूज़ करते हो?)\n[34s] CUSTOMER: One minute, yes what? (एक मिनट, हां जी क्या?)\n[35s] AGENT: Which make, sir? Do you use JSW or do you also use Tata? (कौनसा make सर? JSW यूज़ करते हो या Tata भी यूज़ करते हो?)\n[38s] CUSTOMER: We take it mixed from a trader right now. (हम mix में लेते हैं trader के पास से अभी।)\n[40s] AGENT: Okay. Yes. (अच्छा। हां।)\n[41s] AGENT: Okay, I understood sir. So you need only a primary make, or does a secondary make also work? (अच्छा, समझ गई सर। तो primary make ही चाहिए ना आपको या secondary make भी चल जाता है?)\n[44s] CUSTOMER: I'm not understanding, I'm not understanding. (समझ, समझ नहीं रहा हूं मैं।)\n[46s] AGENT: Primary make means, sir, your own uh... do you use all of these like Tata, JSW, or are there others as well, I mean? (Primary make मतलब सर अपना uh Tata, JSW ये सभी यूज़ करते हो या बाकी भी रहता है मतलब?)\n[50s] CUSTOMER: Everything is there, in a mix. (सब रहता है, mix में।)\n[51s] AGENT: Okay. Okay. So right now, what do you need? (अच्छा। Okay. तो अभी, अभी किस में चाहिए आपको?)\n[53s] CUSTOMER: What are you dealing in right now? Are you speaking from JSW? (अभी आप किस में deal कर रहे हैं? आप JSW से ही बोल रहे हो?)\n[55s] AGENT: Yes. Yes sir. (हां। हां सर।)\n[56s] CUSTOMER: Then give JSW. (तो JSW दीजिए।)\n[58s] AGENT: Okay. I have just sent you a Hi. Your number ends in 1080, right? (Okay. मैंने अभी आपको Hi भेजा है। ये 1080 आपका end में है ना?)\n[60s] CUSTOMER: Yes.\n[61s] AGENT: You just tell me the uh thickness once, I will send you the quotation. (आप मुझे एक बार uh thickness बता दो, मैं आपको भेजती हूं quotation.)\n[64s] CUSTOMER: Okay. Your warehouse is in Ahmedabad, right? (ठीक है। अहमदाबाद है ना आपका warehouse?)\n[66s] AGENT: Yes sir. (हां सर।)\n[67s] CUSTOMER: Will it be dispatched from there? (वहीं से dispatch होगा?)\n[68s] AGENT: Yes, yes. It will be from Ahmedabad only, sir. (हां हां। अहमदाबाद से ही होगा सर।)\n[69s] CUSTOMER: Are you speaking from Ahmedabad? (आप अहमदाबाद से बोल रहे हो?)\n[71s] AGENT: I, sir... I am speaking from Mumbai but we have an office there. (मैं सर... मैं मुंबई से बात कर रही हूं but अपना है उधर office.)\n[74s] CUSTOMER: Yes. (हां।)\n[75s] AGENT: Okay. So its freight, because it should be less for us too, right? That's also a factor, sir. What's the point of giving from here. (ठीक है। तो उसका freight क्योंकि हमें भी कम पड़ना चाहिए ना, ऐसा भी एक रहता है सर। यहां से देके क्या करेंगे।)\n[78s] CUSTOMER: Yes, yes.\n[79s] AGENT: Okay. It will work, sir. I have sent a Hi, you send it to me. (Okay. चलेगा सर, मैंने Hi भेजा है, आप भेज दो मुझे।)\n[82s] CUSTOMER: Okay, okay. (ठीक है, ठीक है।)\n[83s] AGENT: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 46, "connected": 1, "audio_notes": "clear: Some background chatter on the agent's side, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "46 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]", "pitch_coaching_note": "Follow the pitch structure by always starting with the opener and hook. You missed the chance to create value before asking for the customer's requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": "critical", "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from an auto parts manufacturer. The customer expressed a small, immediate need for 2mm CR sheets. The agent skipped the formal opening and hook, proceeding directly to discovery and qualification. The agent confirmed they could supply from the Ahmedabad warehouse and committed to sending a quotation once the customer sends the full requirement details via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anudriti speaking from JSW One.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement? I wanted to know, sir, for your HR sheet.\", \"comment\": \"The agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And sir, what do you make? What is your application? ... And which make do you use?\", \"comment\": \"The agent successfully asked what the customer makes, their application, and their current supplier, but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs. The conversation was purely logistical.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Uh, what is the thickness, sir?\", \"comment\": \"The agent asked for thickness but failed to capture other critical qualifying details like grade, width, or a specific quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"you just tell me the uh thickness once, I will send you the quotation.\", \"comment\": \"The agent established a clear next step of sending a quotation after the customer provides details via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Follow the pitch structure by always starting with the opener and hook. You missed the chance to create value before asking for the customer's requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"Five-four sheets\", \"moq_severity\": \"critical\", \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from an auto parts manufacturer. The customer expressed a small, immediate need for 2mm CR sheets. The agent skipped the formal opening and hook, proceeding directly to discovery and qualification. The agent confirmed they could supply from the Ahmedabad warehouse and committed to sending a quotation once the customer sends the full requirement details via WhatsApp.\"}", "error": null, "latency_ms": 21023, "input_tokens": 3876, "output_tokens": 775, "created_at": "2026-09-25 12:11:18", "sentiment": "positive", "sentiment_score": 0.36, "sentiment_confidence": "high", "pos": 5, "neg": 0, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.675, "agent_talk_sec": 41.6, "customer_talk_sec": 20.0, "dead_air_sec": 89.4, "longest_monologue_sec": 3.8, "agent_wpm": 331.7, "interruptions": 0, "agent_turns": 24, "customer_turns": 22, "discovery_qs": 13, "words_agent": 230, "words_customer": 90, "monologue_heavy": 0, "turns": [ { "ucid": "21112178953992511", "idx": 0, "speaker": "customer", "start_s": 5.18, "end_s": 5.53, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178953992511", "idx": 1, "speaker": "agent", "start_s": 6.1, "end_s": 6.46, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178953992511", "idx": 2, "speaker": "customer", "start_s": 6.8, "end_s": 7.87, "text_en": "Universal Stamping?", "text_native": "Universal Stamping?" }, { "ucid": "21112178953992511", "idx": 3, "speaker": "agent", "start_s": 8.27, "end_s": 8.6, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178953992511", "idx": 4, "speaker": "agent", "start_s": 8.96, "end_s": 10.8, "text_en": "Sir, Anudriti speaking from JSW One.", "text_native": "सर, अनुद्रिती बात कर रही हूं JSW One से।" }, { "ucid": "21112178953992511", "idx": 5, "speaker": "customer", "start_s": 11.2, "end_s": 11.8, "text_en": "Yes, tell me.", "text_native": "हां जी बोलिए।" }, { "ucid": "21112178953992511", "idx": 6, "speaker": "agent", "start_s": 12.0, "end_s": 14.1, "text_en": "Is there any requirement? I wanted to know, sir, for your HR sheet.", "text_native": "कोई requirement है क्या जानना था सर HR sheet में आपका?" }, { "ucid": "21112178953992511", "idx": 7, "speaker": "customer", "start_s": 14.7, "end_s": 15.9, "text_en": "It's in CR, in CR.", "text_native": "CR में है, CR में।" }, { "ucid": "21112178953992511", "idx": 8, "speaker": "agent", "start_s": 16.4, "end_s": 18.0, "text_en": "Okay. Uh, what is the thickness, sir?", "text_native": "अच्छा। Uh क्या thickness है सर?" }, { "ucid": "21112178953992511", "idx": 9, "speaker": "customer", "start_s": 18.3, "end_s": 19.3, "text_en": "Uh, two MM.", "text_native": "Uh दो MM." }, { "ucid": "21112178953992511", "idx": 10, "speaker": "agent", "start_s": 19.8, "end_s": 20.3, "text_en": "In two MM.", "text_native": "दो MM में।" }, { "ucid": "21112178953992511", "idx": 11, "speaker": "customer", "start_s": 20.5, "end_s": 21.2, "text_en": "Five-four sheets.", "text_native": "पांच-चार sheet." }, { "ucid": "21112178953992511", "idx": 12, "speaker": "agent", "start_s": 21.8, "end_s": 24.3, "text_en": "I will WhatsApp you, can you send me the requirement on that?", "text_native": "मैं आपको WhatsApp करती हूं, मुझे आप उसपे requirement भेज सकते हो?" }, { "ucid": "21112178953992511", "idx": 13, "speaker": "customer", "start_s": 24.6, "end_s": 24.9, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178953992511", "idx": 14, "speaker": "agent", "start_s": 25.3, "end_s": 28.3, "text_en": "This is this team's number. And sir, what do you make? What is your application?", "text_native": "ये इस टीम का नंबर है। और सर ये आप क्या बनाते हो? Application क्या है आपका?" }, { "ucid": "21112178953992511", "idx": 15, "speaker": "customer", "start_s": 28.6, "end_s": 29.4, "text_en": "Auto parts.", "text_native": "Auto parts." }, { "ucid": "21112178953992511", "idx": 16, "speaker": "agent", "start_s": 29.7, "end_s": 30.2, "text_en": "Auto parts.", "text_native": "Auto parts." }, { "ucid": "21112178953992511", "idx": 17, "speaker": "customer", "start_s": 30.4, "end_s": 31.6, "text_en": "We make spare parts, yes yes.", "text_native": "Spare parts बनाते हैं, हां हां।" }, { "ucid": "21112178953992511", "idx": 18, "speaker": "agent", "start_s": 32.1, "end_s": 33.6, "text_en": "Okay sir. And which make do you use?", "text_native": "ठीक है सर। और कौनसा make यूज़ करते हो?" }, { "ucid": "21112178953992511", "idx": 19, "speaker": "customer", "start_s": 33.7, "end_s": 34.8, "text_en": "One minute, yes what?", "text_native": "एक मिनट, हां जी क्या?" }, { "ucid": "21112178953992511", "idx": 20, "speaker": "agent", "start_s": 35.2, "end_s": 37.4, "text_en": "Which make, sir? Do you use JSW or do you also use Tata?", "text_native": "कौनसा make सर? JSW यूज़ करते हो या Tata भी यूज़ करते हो?" }, { "ucid": "21112178953992511", "idx": 21, "speaker": "customer", "start_s": 37.8, "end_s": 39.6, "text_en": "We take it mixed from a trader right now.", "text_native": "हम mix में लेते हैं trader के पास से अभी।" }, { "ucid": "21112178953992511", "idx": 22, "speaker": "agent", "start_s": 39.7, "end_s": 40.4, "text_en": "Okay. Yes.", "text_native": "अच्छा। हां।" }, { "ucid": "21112178953992511", "idx": 23, "speaker": "agent", "start_s": 40.8, "end_s": 43.5, "text_en": "Okay, I understood sir. So you need only a primary make, or does a secondary make also work?", "text_native": "अच्छा, समझ गई सर। तो primary make ही चाहिए ना आपको या secondary make भी चल जाता है?" }, { "ucid": "21112178953992511", "idx": 24, "speaker": "customer", "start_s": 44.1, "end_s": 45.4, "text_en": "I'm not understanding, I'm not understanding.", "text_native": "समझ, समझ नहीं रहा हूं मैं।" }, { "ucid": "21112178953992511", "idx": 25, "speaker": "agent", "start_s": 45.6, "end_s": 49.4, "text_en": "Primary make means, sir, your own uh... do you use all of these like Tata, JSW, or are there others as well, I mean?", "text_native": "Primary make मतलब सर अपना uh Tata, JSW ये सभी यूज़ करते हो या बाकी भी रहता है मतलब?" }, { "ucid": "21112178953992511", "idx": 26, "speaker": "customer", "start_s": 49.8, "end_s": 50.8, "text_en": "Everything is there, in a mix.", "text_native": "सब रहता है, mix में।" }, { "ucid": "21112178953992511", "idx": 27, "speaker": "agent", "start_s": 50.9, "end_s": 53.0, "text_en": "Okay. Okay. So right now, what do you need?", "text_native": "अच्छा। Okay. तो अभी, अभी किस में चाहिए आपको?" }, { "ucid": "21112178953992511", "idx": 28, "speaker": "customer", "start_s": 53.4, "end_s": 55.2, "text_en": "What are you dealing in right now? Are you speaking from JSW?", "text_native": "अभी आप किस में deal कर रहे हैं? आप JSW से ही बोल रहे हो?" }, { "ucid": "21112178953992511", "idx": 29, "speaker": "agent", "start_s": 55.3, "end_s": 56.1, "text_en": "Yes. Yes sir.", "text_native": "हां। हां सर।" }, { "ucid": "21112178953992511", "idx": 30, "speaker": "customer", "start_s": 56.2, "end_s": 57.1, "text_en": "Then give JSW.", "text_native": "तो JSW दीजिए।" }, { "ucid": "21112178953992511", "idx": 31, "speaker": "agent", "start_s": 57.5, "end_s": 59.9, "text_en": "Okay. I have just sent you a Hi. Your number ends in 1080, right?", "text_native": "Okay. मैंने अभी आपको Hi भेजा है। ये 1080 आपका end में है ना?" }, { "ucid": "21112178953992511", "idx": 32, "speaker": "customer", "start_s": 60.3, "end_s": 60.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178953992511", "idx": 33, "speaker": "agent", "start_s": 61.1, "end_s": 63.8, "text_en": "You just tell me the uh thickness once, I will send you the quotation.", "text_native": "आप मुझे एक बार uh thickness बता दो, मैं आपको भेजती हूं quotation." }, { "ucid": "21112178953992511", "idx": 34, "speaker": "customer", "start_s": 64.1, "end_s": 65.5, "text_en": "Okay. Your warehouse is in Ahmedabad, right?", "text_native": "ठीक है। अहमदाबाद है ना आपका warehouse?" }, { "ucid": "21112178953992511", "idx": 35, "speaker": "agent", "start_s": 66.1, "end_s": 66.6, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178953992511", "idx": 36, "speaker": "customer", "start_s": 67.1, "end_s": 67.9, "text_en": "Will it be dispatched from there?", "text_native": "वहीं से dispatch होगा?" }, { "ucid": "21112178953992511", "idx": 37, "speaker": "agent", "start_s": 68.2, "end_s": 69.3, "text_en": "Yes, yes. It will be from Ahmedabad only, sir.", "text_native": "हां हां। अहमदाबाद से ही होगा सर।" }, { "ucid": "21112178953992511", "idx": 38, "speaker": "customer", "start_s": 69.4, "end_s": 70.5, "text_en": "Are you speaking from Ahmedabad?", "text_native": "आप अहमदाबाद से बोल रहे हो?" }, { "ucid": "21112178953992511", "idx": 39, "speaker": "agent", "start_s": 70.6, "end_s": 73.3, "text_en": "I, sir... I am speaking from Mumbai but we have an office there.", "text_native": "मैं सर... मैं मुंबई से बात कर रही हूं but अपना है उधर office." }, { "ucid": "21112178953992511", "idx": 40, "speaker": "customer", "start_s": 73.7, "end_s": 74.0, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178953992511", "idx": 41, "speaker": "agent", "start_s": 74.6, "end_s": 78.1, "text_en": "Okay. So its freight, because it should be less for us too, right? That's also a factor, sir. What's the point of giving from here.", "text_native": "ठीक है। तो उसका freight क्योंकि हमें भी कम पड़ना चाहिए ना, ऐसा भी एक रहता है सर। यहां से देके क्या करेंगे।" }, { "ucid": "21112178953992511", "idx": 42, "speaker": "customer", "start_s": 78.5, "end_s": 78.9, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178953992511", "idx": 43, "speaker": "agent", "start_s": 79.4, "end_s": 81.3, "text_en": "Okay. It will work, sir. I have sent a Hi, you send it to me.", "text_native": "Okay. चलेगा सर, मैंने Hi भेजा है, आप भेज दो मुझे।" }, { "ucid": "21112178953992511", "idx": 44, "speaker": "customer", "start_s": 81.7, "end_s": 82.3, "text_en": "Okay, okay.", "text_native": "ठीक है, ठीक है।" }, { "ucid": "21112178953992511", "idx": 45, "speaker": "agent", "start_s": 82.6, "end_s": 82.9, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178953992511", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, Anudriti speaking from JSW One.", "comment": "The agent did not use the customer's name or ask for permission to speak." }, { "ucid": "21112178953992511", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Is there any requirement? I wanted to know, sir, for your HR sheet.", "comment": "The agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178953992511", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "And sir, what do you make? What is your application? ... And which make do you use?", "comment": "The agent successfully asked what the customer makes, their application, and their current supplier, but missed monthly tonnage, JSW share, and payment terms." }, { "ucid": "21112178953992511", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any USPs. The conversation was purely logistical." }, { "ucid": "21112178953992511", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay. Uh, what is the thickness, sir?", "comment": "The agent asked for thickness but failed to capture other critical qualifying details like grade, width, or a specific quantity." }, { "ucid": "21112178953992511", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "you just tell me the uh thickness once, I will send you the quotation.", "comment": "The agent established a clear next step of sending a quotation after the customer provides details via WhatsApp." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify" ], "objection_phrases_list": [] }