Call 21112178953924991 2026-09-16 · Rohit Mishra · 2:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: There is some faint background chatter on the agent's side at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.04
confidence high · +1/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
The agent successfully discovered manufacturing, application, volume, and current supplier, hitting 4 of 6 questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
[25s] AGENT: Do you have any requirement in MS right now?
Closure with next step
[109s] AGENT: Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?
Summary
The agent spoke with a MIG wire manufacturer in Jaipur who has a large, 150 MT/month requirement for WR3 wire rod, currently sourced from Tata. The customer immediately objected to JSW's pricing based on past experience. The agent captured the specific requirement and committed to sending a delivered quote to demonstrate the landed cost.
Coaching
Always secure permission to speak after the greeting; this simple step sets a professional tone and prevents the customer from taking immediate control of the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to discovery. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | [32s] AGENT: Okay. Where do you buy from then, I mean, who is your existing source? The agent successfully discovered manufacturing, application, volume, and current supplier, hitting 4 of 6 questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, even after the customer raised a clear price objection. |
| SL5 Qualify | 2 | pass | – | 2.0 | [25s] AGENT: Do you have any requirement in MS right now? The agent asked about a current requirement and captured the product, spec, quantity, and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [109s] AGENT: Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay? The agent proposed a clear next step of sending a delivered quote, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | [40s] CUSTOMER: Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out. |
[109s] AGENT: I'll tell you the rate for 80 tons, quoted for Jaipur delivered. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.341 | 34.3s | 66.4s | 36.3s | 4.9s | 279.9 | 0 | 26 | 20 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
2.0s
Okay this... Hello?
अच्छा ये... हेलो?
customer
3.5s
Hello?
हेलो?
agent
4.0s
Yes?
हाँ जी?
agent
4.5s
Yes, am I speaking with Jalan Welding?
हाँ Jalan Welding से बात कर रहे क्या?
customer
5.8s
Yes.
हाँ।
agent
6.2s
This is Rohit Mishra speaking from JSW One, from Mumbai.
रोहित मिश्रा बात कर रहा हूँ JSW One से, from Mumbai.
customer
8.9s
Yes sir.
हाँ सर।
agent
10.0s
Hello?
हेलो?
customer
10.7s
Yes, yes sir, please speak.
हाँ जी हाँ जी सर बोलिए।
agent
12.0s
Do you have some details there?
आपके क्या कुछ details वहां पे है?
customer
14.2s
No, we are into manufacturing.
नहीं manufacturing है हमारा।
agent
15.8s
Okay, it's manufacturing.
Okay, manufacturing है।
agent
17.3s
And where are you based? In Jaipur?
और कहाँ पे based है? जयपुर में है?
customer
19.1s
Yes.
हाँ जी।
agent
20.3s
Okay. What do you manufacture?
Okay. Manufacturing किस चीज़ का है आपका?
customer
22.1s
We make Mig wire, CO2 wire.
Mig wire बनाते हैं, CO2 wire.
agent
23.8s
Okay. Okay.
agent
24.9s
Do you have any requirement in MS right now?
अभी कुछ requirement है क्या MS में?
customer
26.9s
In wire rod?
Wire rod में?
agent
27.9s
Yes, yes.
हाँ हाँ।
customer
28.6s
We keep taking wire rod, WR, regularly, 150 tons a month.
Wire rod तो WR लेते ही रहते हैं regularly, डेढ़ सौ टन महीने का।
agent
31.1s
Okay.
अच्छा।
agent
31.7s
Okay. Where do you buy from then, I mean, who is your existing source?
अच्छा। कहाँ से लेते हैं आप तो तो पहले मतलब आपके पहले से source कौन है?
customer
34.3s
Right now we take it from Tata only.
अभी तो Tata से ही लेते हैं।
agent
35.6s
You take it from Tata.
Tata से लेते हैं।
customer
36.4s
Yes.
हाँ।
agent
36.9s
Okay. Okay.
agent
37.5s
Send me your inquiry on WhatsApp. I will quote you a rate for today.
भेजिए ना मुझे WhatsApp पे अपना inquiry. मैं एक बार आपको rate quote करता हूँ आज का।
customer
40.5s
Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out.
अरे सर बैठता नहीं है आपका। कई बार फ़ोन कर लिया, कई बार बात हो गयी। और आपका prices नहीं बैठता है कभी भी।
agent
44.1s
On the system, I can only see one inquiry, that too for HR sheet. Yours...
System पे तो एक ही inquiry देख पा रहा हूँ, वो भी HR sheet का। आपका तो...
customer
46.5s
That many times... No, we never put one for HR sheet, we only take wire rod.
वो कई बार... नहीं HR sheet का तो हमने कभी डाला नहीं, हम तो wire rod ही लेते हैं।
customer
49.5s
We need WR3 in 5.5 grade.
WR3 मांगता 5.5 grade में।
agent
51.6s
WR3? You mean grade three?
WR3? मतलब grade three आप बोल रहे क्या?
customer
53.1s
Yes WR3, yes 5.5 is its diameter.
हाँ WR3, हाँ 5.5 उसका diameter रहता है।
agent
56.2s
Okay. Okay.
अच्छा। Okay.
agent
57.3s
How many tons per month? I mean, how much will you take in one go?
कितना ton रहता है महीने का? मतलब one time में आप कितना लेंगे?
customer
59.3s
It's 150 tons. Three to four trucks of 30 to 40 tons each.
डेढ़ सौ टन रहता है। तीस से चालीस-चालीस टन का चार गाड़ी, तीन गाड़ी।
agent
102.1s
40 tons, right? Okay.
चालीस टन ना? ठीक है।
agent
103.8s
1008
customer
105.0s
It's not 1008 sir, it's WR3, it's for MIG.
1008 नहीं है सर, WR3 होता है, MIG के लिए रहता है ये।
agent
107.5s
Oh. Okay. Okay.
अच्छा। Okay. Okay.
agent
108.9s
Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?
ठीक है मैं बताता हूँ। मैं आपको बताता हूँ। अस्सी टन का मैं आपको rate बताता हूँ quote करके जयपुर delivered के। ठीक है?
customer
113.2s
Yes.
हाँ।
agent
114.0s
Okay. Okay. Hmm.
customer
115.6s
Okay.
ठीक है।