{
  "ucid": "21112178953924991",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:44:09",
  "end_time": "2026-09-16 11:46:26",
  "duration_sec": 137,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA53a6fa03bd5fd79b4a84232fd2f0aa31.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1773,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953924991__DIA53a6fa03bd5fd79b4a84232fd2f0aa31.mp3",
  "audio_bytes": 345816,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 115.272,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Okay this... Hello?   (अच्छा ये... हेलो?)\n[4s] CUSTOMER: Hello?   (हेलो?)\n[4s] AGENT: Yes?   (हाँ जी?)\n[4s] AGENT: Yes, am I speaking with Jalan Welding?   (हाँ Jalan Welding से बात कर रहे क्या?)\n[6s] CUSTOMER: Yes.   (हाँ।)\n[6s] AGENT: This is Rohit Mishra speaking from JSW One, from Mumbai.   (रोहित मिश्रा बात कर रहा हूँ JSW One से, from Mumbai.)\n[9s] CUSTOMER: Yes sir.   (हाँ सर।)\n[10s] AGENT: Hello?   (हेलो?)\n[11s] CUSTOMER: Yes, yes sir, please speak.   (हाँ जी हाँ जी सर बोलिए।)\n[12s] AGENT: Do you have some details there?   (आपके क्या कुछ details वहां पे है?)\n[14s] CUSTOMER: No, we are into manufacturing.   (नहीं manufacturing है हमारा।)\n[16s] AGENT: Okay, it's manufacturing.   (Okay, manufacturing है।)\n[17s] AGENT: And where are you based? In Jaipur?   (और कहाँ पे based है? जयपुर में है?)\n[19s] CUSTOMER: Yes.   (हाँ जी।)\n[20s] AGENT: Okay. What do you manufacture?   (Okay. Manufacturing किस चीज़ का है आपका?)\n[22s] CUSTOMER: We make Mig wire, CO2 wire.   (Mig wire बनाते हैं, CO2 wire.)\n[24s] AGENT: Okay. Okay.\n[25s] AGENT: Do you have any requirement in MS right now?   (अभी कुछ requirement है क्या MS में?)\n[27s] CUSTOMER: In wire rod?   (Wire rod में?)\n[28s] AGENT: Yes, yes.   (हाँ हाँ।)\n[29s] CUSTOMER: We keep taking wire rod, WR, regularly, 150 tons a month.   (Wire rod तो WR लेते ही रहते हैं regularly, डेढ़ सौ टन महीने का।)\n[31s] AGENT: Okay.   (अच्छा।)\n[32s] AGENT: Okay. Where do you buy from then, I mean, who is your existing source?   (अच्छा। कहाँ से लेते हैं आप तो तो पहले मतलब आपके पहले से source कौन है?)\n[34s] CUSTOMER: Right now we take it from Tata only.   (अभी तो Tata से ही लेते हैं।)\n[36s] AGENT: You take it from Tata.   (Tata से लेते हैं।)\n[36s] CUSTOMER: Yes.   (हाँ।)\n[37s] AGENT: Okay. Okay.\n[38s] AGENT: Send me your inquiry on WhatsApp. I will quote you a rate for today.   (भेजिए ना मुझे WhatsApp पे अपना inquiry. मैं एक बार आपको rate quote करता हूँ आज का।)\n[40s] CUSTOMER: Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out.   (अरे सर बैठता नहीं है आपका। कई बार फ़ोन कर लिया, कई बार बात हो गयी। और आपका prices नहीं बैठता है कभी भी।)\n[44s] AGENT: On the system, I can only see one inquiry, that too for HR sheet. Yours...   (System पे तो एक ही inquiry देख पा रहा हूँ, वो भी HR sheet का। आपका तो...)\n[46s] CUSTOMER: That many times... No, we never put one for HR sheet, we only take wire rod.   (वो कई बार... नहीं HR sheet का तो हमने कभी डाला नहीं, हम तो wire rod ही लेते हैं।)\n[50s] CUSTOMER: We need WR3 in 5.5 grade.   (WR3 मांगता 5.5 grade में।)\n[52s] AGENT: WR3? You mean grade three?   (WR3? मतलब grade three आप बोल रहे क्या?)\n[53s] CUSTOMER: Yes WR3, yes 5.5 is its diameter.   (हाँ WR3, हाँ 5.5 उसका diameter रहता है।)\n[56s] AGENT: Okay. Okay.   (अच्छा। Okay.)\n[57s] AGENT: How many tons per month? I mean, how much will you take in one go?   (कितना ton रहता है महीने का? मतलब one time में आप कितना लेंगे?)\n[59s] CUSTOMER: It's 150 tons. Three to four trucks of 30 to 40 tons each.   (डेढ़ सौ टन रहता है। तीस से चालीस-चालीस टन का चार गाड़ी, तीन गाड़ी।)\n[102s] AGENT: 40 tons, right? Okay.   (चालीस टन ना? ठीक है।)\n[104s] AGENT: 1008\n[105s] CUSTOMER: It's not 1008 sir, it's WR3, it's for MIG.   (1008 नहीं है सर, WR3 होता है, MIG के लिए रहता है ये।)\n[108s] AGENT: Oh. Okay. Okay.   (अच्छा। Okay. Okay.)\n[109s] AGENT: Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?   (ठीक है मैं बताता हूँ। मैं आपको बताता हूँ। अस्सी टन का मैं आपको rate बताता हूँ quote करके जयपुर delivered के। ठीक है?)\n[113s] CUSTOMER: Yes.   (हाँ।)\n[114s] AGENT: Okay. Okay. Hmm.\n[116s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: There is some faint background chatter on the agent's side at the beginning of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Always secure permission to speak after the greeting; this simple step sets a professional tone and prevents the customer from taking immediate control of the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a MIG wire manufacturer in Jaipur who has a large, 150 MT/month requirement for WR3 wire rod, currently sourced from Tata. The customer immediately objected to JSW's pricing based on past experience. The agent captured the specific requirement and committed to sending a delivered quote to demonstrate the landed cost.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themselves and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to discovery.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"[32s] AGENT: Okay. Where do you buy from then, I mean, who is your existing source?\", \"comment\": \"The agent successfully discovered manufacturing, application, volume, and current supplier, hitting 4 of 6 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs, even after the customer raised a clear price objection.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[25s] AGENT: Do you have any requirement in MS right now?\", \"comment\": \"The agent asked about a current requirement and captured the product, spec, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[109s] AGENT: Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?\", \"comment\": \"The agent proposed a clear next step of sending a delivered quote, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always secure permission to speak after the greeting; this simple step sets a professional tone and prevents the customer from taking immediate control of the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[40s] CUSTOMER: Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out.\", \"response\": \"[109s] AGENT: I'll tell you the rate for 80 tons, quoted for Jaipur delivered.\"}], \"call_summary\": \"The agent spoke with a MIG wire manufacturer in Jaipur who has a large, 150 MT/month requirement for WR3 wire rod, currently sourced from Tata. The customer immediately objected to JSW's pricing based on past experience. The agent captured the specific requirement and committed to sending a delivered quote to demonstrate the landed cost.\"}",
  "error": null,
  "latency_ms": 42920,
  "input_tokens": 3868,
  "output_tokens": 865,
  "created_at": "2026-09-25 12:11:50",
  "sentiment": "neutral",
  "sentiment_score": 0.035,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.341,
  "agent_talk_sec": 34.3,
  "customer_talk_sec": 66.4,
  "dead_air_sec": 36.3,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 279.9,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 20,
  "discovery_qs": 16,
  "words_agent": 160,
  "words_customer": 122,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953924991",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.43,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 3.28,
      "text_en": "Okay this... Hello?",
      "text_native": "अच्छा ये... हेलो?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 3.9,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.4,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 5.7,
      "text_en": "Yes, am I speaking with Jalan Welding?",
      "text_native": "हाँ Jalan Welding से बात कर रहे क्या?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.1,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.5,
      "text_en": "This is Rohit Mishra speaking from JSW One, from Mumbai.",
      "text_native": "रोहित मिश्रा बात कर रहा हूँ JSW One से, from Mumbai."
    },
    {
      "ucid": "21112178953924991",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.4,
      "text_en": "Yes sir.",
      "text_native": "हाँ सर।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 10.4,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 9,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 11.6,
      "text_en": "Yes, yes sir, please speak.",
      "text_native": "हाँ जी हाँ जी सर बोलिए।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.5,
      "text_en": "Do you have some details there?",
      "text_native": "आपके क्या कुछ details वहां पे है?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 11,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.5,
      "text_en": "No, we are into manufacturing.",
      "text_native": "नहीं manufacturing है हमारा।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 12,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.8,
      "text_en": "Okay, it's manufacturing.",
      "text_native": "Okay, manufacturing है।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 19.0,
      "text_en": "And where are you based? In Jaipur?",
      "text_native": "और कहाँ पे based है? जयपुर में है?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 19.5,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 21.5,
      "text_en": "Okay. What do you manufacture?",
      "text_native": "Okay. Manufacturing किस चीज़ का है आपका?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 16,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 23.5,
      "text_en": "We make Mig wire, CO2 wire.",
      "text_native": "Mig wire बनाते हैं, CO2 wire."
    },
    {
      "ucid": "21112178953924991",
      "idx": 17,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 24.5,
      "text_en": "Okay. Okay.",
      "text_native": "Okay. Okay."
    },
    {
      "ucid": "21112178953924991",
      "idx": 18,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 26.5,
      "text_en": "Do you have any requirement in MS right now?",
      "text_native": "अभी कुछ requirement है क्या MS में?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 19,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 27.6,
      "text_en": "In wire rod?",
      "text_native": "Wire rod में?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 20,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 28.3,
      "text_en": "Yes, yes.",
      "text_native": "हाँ हाँ।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 21,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 31.0,
      "text_en": "We keep taking wire rod, WR, regularly, 150 tons a month.",
      "text_native": "Wire rod तो WR लेते ही रहते हैं regularly, डेढ़ सौ टन महीने का।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 22,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 31.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 23,
      "speaker": "agent",
      "start_s": 31.7,
      "end_s": 34.2,
      "text_en": "Okay. Where do you buy from then, I mean, who is your existing source?",
      "text_native": "अच्छा। कहाँ से लेते हैं आप तो तो पहले मतलब आपके पहले से source कौन है?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 24,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 35.5,
      "text_en": "Right now we take it from Tata only.",
      "text_native": "अभी तो Tata से ही लेते हैं।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 25,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.3,
      "text_en": "You take it from Tata.",
      "text_native": "Tata से लेते हैं।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 26,
      "speaker": "customer",
      "start_s": 36.4,
      "end_s": 36.6,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 27,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 37.4,
      "text_en": "Okay. Okay.",
      "text_native": "Okay. Okay."
    },
    {
      "ucid": "21112178953924991",
      "idx": 28,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 40.0,
      "text_en": "Send me your inquiry on WhatsApp. I will quote you a rate for today.",
      "text_native": "भेजिए ना मुझे WhatsApp पे अपना inquiry. मैं एक बार आपको rate quote करता हूँ आज का।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 29,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 44.0,
      "text_en": "Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out.",
      "text_native": "अरे सर बैठता नहीं है आपका। कई बार फ़ोन कर लिया, कई बार बात हो गयी। और आपका prices नहीं बैठता है कभी भी।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 30,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 46.5,
      "text_en": "On the system, I can only see one inquiry, that too for HR sheet. Yours...",
      "text_native": "System पे तो एक ही inquiry देख पा रहा हूँ, वो भी HR sheet का। आपका तो..."
    },
    {
      "ucid": "21112178953924991",
      "idx": 31,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 49.0,
      "text_en": "That many times... No, we never put one for HR sheet, we only take wire rod.",
      "text_native": "वो कई बार... नहीं HR sheet का तो हमने कभी डाला नहीं, हम तो wire rod ही लेते हैं।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 32,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 51.2,
      "text_en": "We need WR3 in 5.5 grade.",
      "text_native": "WR3 मांगता 5.5 grade में।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 33,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 53.0,
      "text_en": "WR3? You mean grade three?",
      "text_native": "WR3? मतलब grade three आप बोल रहे क्या?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 34,
      "speaker": "customer",
      "start_s": 53.1,
      "end_s": 55.8,
      "text_en": "Yes WR3, yes 5.5 is its diameter.",
      "text_native": "हाँ WR3, हाँ 5.5 उसका diameter रहता है।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 35,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 56.9,
      "text_en": "Okay. Okay.",
      "text_native": "अच्छा। Okay."
    },
    {
      "ucid": "21112178953924991",
      "idx": 36,
      "speaker": "agent",
      "start_s": 57.3,
      "end_s": 59.2,
      "text_en": "How many tons per month? I mean, how much will you take in one go?",
      "text_native": "कितना ton रहता है महीने का? मतलब one time में आप कितना लेंगे?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 37,
      "speaker": "customer",
      "start_s": 59.3,
      "end_s": 102.0,
      "text_en": "It's 150 tons. Three to four trucks of 30 to 40 tons each.",
      "text_native": "डेढ़ सौ टन रहता है। तीस से चालीस-चालीस टन का चार गाड़ी, तीन गाड़ी।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 38,
      "speaker": "agent",
      "start_s": 102.1,
      "end_s": 103.0,
      "text_en": "40 tons, right? Okay.",
      "text_native": "चालीस टन ना? ठीक है।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 39,
      "speaker": "agent",
      "start_s": 103.8,
      "end_s": 104.5,
      "text_en": "1008",
      "text_native": "1008"
    },
    {
      "ucid": "21112178953924991",
      "idx": 40,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 107.2,
      "text_en": "It's not 1008 sir, it's WR3, it's for MIG.",
      "text_native": "1008 नहीं है सर, WR3 होता है, MIG के लिए रहता है ये।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 41,
      "speaker": "agent",
      "start_s": 107.5,
      "end_s": 108.5,
      "text_en": "Oh. Okay. Okay.",
      "text_native": "अच्छा। Okay. Okay."
    },
    {
      "ucid": "21112178953924991",
      "idx": 42,
      "speaker": "agent",
      "start_s": 108.9,
      "end_s": 112.8,
      "text_en": "Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?",
      "text_native": "ठीक है मैं बताता हूँ। मैं आपको बताता हूँ। अस्सी टन का मैं आपको rate बताता हूँ quote करके जयपुर delivered के। ठीक है?"
    },
    {
      "ucid": "21112178953924991",
      "idx": 43,
      "speaker": "customer",
      "start_s": 113.2,
      "end_s": 113.5,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178953924991",
      "idx": 44,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 115.2,
      "text_en": "Okay. Okay. Hmm.",
      "text_native": "Okay. Okay. Hmm."
    },
    {
      "ucid": "21112178953924991",
      "idx": 45,
      "speaker": "customer",
      "start_s": 115.6,
      "end_s": 116.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178953924991",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themselves and the customer but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178953924991",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to discovery."
    },
    {
      "ucid": "21112178953924991",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "[32s] AGENT: Okay. Where do you buy from then, I mean, who is your existing source?",
      "comment": "The agent successfully discovered manufacturing, application, volume, and current supplier, hitting 4 of 6 questions."
    },
    {
      "ucid": "21112178953924991",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs, even after the customer raised a clear price objection."
    },
    {
      "ucid": "21112178953924991",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[25s] AGENT: Do you have any requirement in MS right now?",
      "comment": "The agent asked about a current requirement and captured the product, spec, quantity, and location."
    },
    {
      "ucid": "21112178953924991",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[109s] AGENT: Okay, I'll tell you. I'll tell you. I'll tell you the rate for 80 tons, quoted for Jaipur delivered. Okay?",
      "comment": "The agent proposed a clear next step of sending a delivered quote, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178953924991",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[40s] CUSTOMER: Sir, your price doesn't work out. I have called many times, we have spoken many times. And your prices never work out.",
      "response": "[109s] AGENT: I'll tell you the rate for 80 tons, quoted for Jaipur delivered."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}