21112178953864351 · Call

Call 21112178953864351 2026-09-16 · Rohit Mishra · 0:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise and chatter on the agent's side makes some parts of their speech slightly difficult to discern.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer ended the call immediately after the introduction.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call did not progress to the qualification stage.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Yes, this is Rohit Mishra speaking from JSW, from Mumbai.

Summary

The agent introduced himself and JSW. The customer immediately stated they were busy and would call back later, ending the call before any pitch or discovery could occur. The agent did not secure a specific time for a follow-up.

Coaching

When a customer says they'll call back, try to lock in a specific time by asking 'When would be a better time for a quick 2-minute call?' to maintain control of the next step.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Yes, this is Rohit Mishra speaking from JSW, from Mumbai. Agent successfully greeted, identified himself and JSW, and confirmed the company name before the customer cut the call short.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call was terminated by the customer before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer ended the call immediately after the introduction.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	0.0	The call did not progress to the qualification stage.
SL6 Closure with next step	1	fail	–	0.0	Agent did not secure a committed next step; the customer's vague 'I will call you' was not firmed up with a specific time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.482	5.4s	5.8s	29.8s	2.9s	222.2	0	3	5	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello

हेलो

agent

1.9s

Hello

हेलो

customer

3.0s

Hello

हेलो

customer

4.1s

Yes, tell me.

हां बताइए।

agent

5.6s

Yes, am I speaking with V2 Tech and Brains?

हां V2 Tech and Brains से बात कर रहे हैं?

customer

7.6s

Tell me, brother.

बताइए भाई साहब।

agent

8.6s

Yes, this is Rohit Mishra speaking from JSW, from Mumbai.

हां रोहित मिश्रा बात कर रहा हूं JSW से, फ्रॉम मुंबई।

customer

11.6s

Yes, tell me. Rohit ji, I will call you in a little while.

जी बताइए। रोहित जी मैं कॉल करूंगा आपको थोड़ी देर में।