{
  "ucid": "21112178953864351",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:34:03",
  "end_time": "2026-09-16 11:34:44",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA38e3d51bce8be52485a1641d305d7e4c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1776,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953864351__DIA38e3d51bce8be52485a1641d305d7e4c.mp3",
  "audio_bytes": 57888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.296,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] CUSTOMER: Yes, tell me.   (हां बताइए।)\n[6s] AGENT: Yes, am I speaking with V2 Tech and Brains?   (हां V2 Tech and Brains से बात कर रहे हैं?)\n[8s] CUSTOMER: Tell me, brother.   (बताइए भाई साहब।)\n[9s] AGENT: Yes, this is Rohit Mishra speaking from JSW, from Mumbai.   (हां रोहित मिश्रा बात कर रहा हूं JSW से, फ्रॉम मुंबई।)\n[12s] CUSTOMER: Yes, tell me. Rohit ji, I will call you in a little while.   (जी बताइए। रोहित जी मैं कॉल करूंगा आपको थोड़ी देर में।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the agent's side makes some parts of their speech slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they'll call back, try to lock in a specific time by asking 'When would be a better time for a quick 2-minute call?' to maintain control of the next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW. The customer immediately stated they were busy and would call back later, ending the call before any pitch or discovery could occur. The agent did not secure a specific time for a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, this is Rohit Mishra speaking from JSW, from Mumbai.\", \"comment\": \"Agent successfully greeted, identified himself and JSW, and confirmed the company name before the customer cut the call short.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer ended the call immediately after the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not secure a committed next step; the customer's vague 'I will call you' was not firmed up with a specific time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they'll call back, try to lock in a specific time by asking 'When would be a better time for a quick 2-minute call?' to maintain control of the next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW. The customer immediately stated they were busy and would call back later, ending the call before any pitch or discovery could occur. The agent did not secure a specific time for a follow-up.\"}",
  "error": null,
  "latency_ms": 30996,
  "input_tokens": 2724,
  "output_tokens": 658,
  "created_at": "2026-09-25 12:11:48",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.482,
  "agent_talk_sec": 5.4,
  "customer_talk_sec": 5.8,
  "dead_air_sec": 29.8,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 222.2,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 20,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953864351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.31,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178953864351",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.88,
      "end_s": 2.46,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178953864351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.99,
      "end_s": 3.43,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178953864351",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.06,
      "end_s": 4.73,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताइए।"
    },
    {
      "ucid": "21112178953864351",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 7.5,
      "text_en": "Yes, am I speaking with V2 Tech and Brains?",
      "text_native": "हां V2 Tech and Brains से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178953864351",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.63,
      "end_s": 8.5,
      "text_en": "Tell me, brother.",
      "text_native": "बताइए भाई साहब।"
    },
    {
      "ucid": "21112178953864351",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.63,
      "end_s": 11.51,
      "text_en": "Yes, this is Rohit Mishra speaking from JSW, from Mumbai.",
      "text_native": "हां रोहित मिश्रा बात कर रहा हूं JSW से, फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178953864351",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.61,
      "end_s": 14.84,
      "text_en": "Yes, tell me. Rohit ji, I will call you in a little while.",
      "text_native": "जी बताइए। रोहित जी मैं कॉल करूंगा आपको थोड़ी देर में।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178953864351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes, this is Rohit Mishra speaking from JSW, from Mumbai.",
      "comment": "Agent successfully greeted, identified himself and JSW, and confirmed the company name before the customer cut the call short."
    },
    {
      "ucid": "21112178953864351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before the agent could deliver the hook."
    },
    {
      "ucid": "21112178953864351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer ended the call immediately after the introduction."
    },
    {
      "ucid": "21112178953864351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178953864351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178953864351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not secure a committed next step; the customer's vague 'I will call you' was not firmed up with a specific time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}