{
  "ucid": "21112178953794281",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:22:22",
  "end_time": "2026-09-16 11:23:05",
  "duration_sec": 43,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe6f01d6e515364e9cb78a17ec189d095.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1780,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953794281__DIAe6f01d6e515364e9cb78a17ec189d095.mp3",
  "audio_bytes": 72360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.12,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Yeah good morning sir. Are you speaking from [inaudible]? I am Abdul speaking, sir, from JSW One.   (Yeah good morning sir. [inaudible] se baat kar rahe hain? Main Abdul baat kar raha hu sir, JSW One se.)\n[7s] CUSTOMER: Hello?\n[8s] AGENT: Hello?\n[9s] CUSTOMER: Hello.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "noisy: The audio is very noisy with significant background chatter, making some parts of the conversation difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (17% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When opening a customer-led call, immediately reference their online inquiry to show you know why you're calling, for example: 'I'm calling about the requirement you placed on our platform.'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The call failed to progress beyond the initial greeting, likely due to a connection issue, as the customer only responded with 'Hello?' before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not reference the customer's platform submission in the opener.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any requirement details could be discussed or revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the closure stage was reached.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am Abdul speaking, sir, from JSW One.\", \"comment\": \"The agent did not pitch any products as the call did not progress.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When opening a customer-led call, immediately reference their online inquiry to show you know why you're calling, for example: 'I'm calling about the requirement you placed on our platform.'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The call failed to progress beyond the initial greeting, likely due to a connection issue, as the customer only responded with 'Hello?' before the call ended.\"}",
  "error": null,
  "latency_ms": 28865,
  "input_tokens": 2710,
  "output_tokens": 584,
  "created_at": "2026-09-25 12:11:49",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.727,
  "agent_talk_sec": 4.8,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 36.4,
  "longest_monologue_sec": 4.1,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 19,
  "words_customer": 3,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178953794281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.17,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178953794281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.26,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178953794281",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.86,
      "end_s": 6.5,
      "text_en": "Yeah good morning sir. Are you speaking from [inaudible]? I am Abdul speaking, sir, from JSW One.",
      "text_native": "Yeah good morning sir. [inaudible] se baat kar rahe hain? Main Abdul baat kar raha hu sir, JSW One se."
    },
    {
      "ucid": "21112178953794281",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.84,
      "end_s": 7.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178953794281",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.46,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178953794281",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.46,
      "text_en": "Hello.",
      "text_native": "Hello."
    }
  ],
  "steps": [
    {
      "ucid": "21112178953794281",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not reference the customer's platform submission in the opener."
    },
    {
      "ucid": "21112178953794281",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be discussed or revalidated."
    },
    {
      "ucid": "21112178953794281",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178953794281",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the closure stage was reached."
    },
    {
      "ucid": "21112178953794281",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am Abdul speaking, sir, from JSW One.",
      "comment": "The agent did not pitch any products as the call did not progress."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}