Call 21112178953748771 2026-09-16 · Jeevan Jeejo · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 8 turns, clean transcript (0% inaudible) | Tamil | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer is mostly silent after the initial greeting, and the agent repeatedly tries to get a response.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before proceeding with the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer became unresponsive.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 95% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So, do you have any requirement right now? Sheet, coil, TMT, anything?
Summary
The agent contacted a lead from 'Gomathi Engineering Constructions'. After confirming the company name, the agent asked about current requirements. The customer became unresponsive, and the call ended after the agent made several attempts to re-engage them.
Coaching
Your opening is too abrupt; always ask for permission to speak before asking about requirements, as this may have caused the customer to disengage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak before proceeding with the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer became unresponsive. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, do you have any requirement right now? Sheet, coil, TMT, anything? The agent successfully attempted to qualify by asking for current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.947 heavy | 14.4s | 0.8s | 45.8s | 11.8s | 220.8 | 0 | 6 | 2 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
ஹலோ.
agent
2.5s
Hello sir, is this Gomathi Engineering Constructions?
ஹலோ சார், இது கோமதி இன்ஜினியரிங் கன்ஸ்ட்ரக்ஷன்ஸ் இல்லையா?
customer
5.3s
Yes.
ஆம்.
agent
6.3s
Sir, I am Jeevan speaking from the JSW One platform. You had placed an enquiry here on the JSW One platform. So, do you have any requirement right now? Sheet, coil, TMT, anything?
சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஏதாச்சு என்கொயரி போட்டுட்டாங்களே இங்க JSW One பிளாட்பார்ம்ல. அப்போ இப்போதைக்கு ஏதாச்சு ரெக்வயர்மென்ட் இருக்கா? ஷீட்டா, காயிலு, டிஎம்டி ஏதாச்சு?
agent
17.3s
Hello?
ஹலோ?
agent
19.8s
Hello?
ஹலோ?
agent
21.6s
Hello sir, can you hear me? Can you hear me?
ஹலோ சார் கேக்குதா? கேக்குறாங்களா?
agent
24.7s
Hello?
ஹலோ?