{
  "ucid": "21112178953748771",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:14:47",
  "end_time": "2026-09-16 11:15:48",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA11d4f21821afc7e0dcb9a0102ebeb6a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1785,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953748771__DIA11d4f21821afc7e0dcb9a0102ebeb6a4.mp3",
  "audio_bytes": 124848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 41.616,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (ஹலோ.)\n[2s] AGENT: Hello sir, is this Gomathi Engineering Constructions?   (ஹலோ சார், இது கோமதி இன்ஜினியரிங் கன்ஸ்ட்ரக்ஷன்ஸ் இல்லையா?)\n[5s] CUSTOMER: Yes.   (ஆம்.)\n[6s] AGENT: Sir, I am Jeevan speaking from the JSW One platform. You had placed an enquiry here on the JSW One platform. So, do you have any requirement right now? Sheet, coil, TMT, anything?   (சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஏதாச்சு என்கொயரி போட்டுட்டாங்களே இங்க JSW One பிளாட்பார்ம்ல. அப்போ இப்போதைக்கு ஏதாச்சு ரெக்வயர்மென்ட் இருக்கா? ஷீட்டா, காயிலு, டிஎம்டி ஏதாச்சு?)\n[17s] AGENT: Hello?   (ஹலோ?)\n[20s] AGENT: Hello?   (ஹலோ?)\n[22s] AGENT: Hello sir, can you hear me? Can you hear me?   (ஹலோ சார் கேக்குதா? கேக்குறாங்களா?)\n[25s] AGENT: Hello?   (ஹலோ?)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The customer is mostly silent after the initial greeting, and the agent repeatedly tries to get a response.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opening is too abrupt; always ask for permission to speak before asking about requirements, as this may have caused the customer to disengage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from 'Gomathi Engineering Constructions'. After confirming the company name, the agent asked about current requirements. The customer became unresponsive, and the call ended after the agent made several attempts to re-engage them.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak before proceeding with the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer became unresponsive.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, do you have any requirement right now? Sheet, coil, TMT, anything?\", \"comment\": \"The agent successfully attempted to qualify by asking for current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening is too abrupt; always ask for permission to speak before asking about requirements, as this may have caused the customer to disengage.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from 'Gomathi Engineering Constructions'. After confirming the company name, the agent asked about current requirements. The customer became unresponsive, and the call ended after the agent made several attempts to re-engage them.\"}",
  "error": null,
  "latency_ms": 27121,
  "input_tokens": 2827,
  "output_tokens": 639,
  "created_at": "2026-09-25 12:12:06",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.947,
  "agent_talk_sec": 14.4,
  "customer_talk_sec": 0.8,
  "dead_air_sec": 45.8,
  "longest_monologue_sec": 11.8,
  "agent_wpm": 220.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 2,
  "discovery_qs": 8,
  "words_agent": 53,
  "words_customer": 2,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178953748771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "ஹலோ."
    },
    {
      "ucid": "21112178953748771",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.47,
      "end_s": 5.01,
      "text_en": "Hello sir, is this Gomathi Engineering Constructions?",
      "text_native": "ஹலோ சார், இது கோமதி இன்ஜினியரிங் கன்ஸ்ட்ரக்ஷன்ஸ் இல்லையா?"
    },
    {
      "ucid": "21112178953748771",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.66,
      "text_en": "Yes.",
      "text_native": "ஆம்."
    },
    {
      "ucid": "21112178953748771",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 14.98,
      "text_en": "Sir, I am Jeevan speaking from the JSW One platform. You had placed an enquiry here on the JSW One platform. So, do you have any requirement right now? Sheet, coil, TMT, anything?",
      "text_native": "சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஏதாச்சு என்கொயரி போட்டுட்டாங்களே இங்க JSW One பிளாட்பார்ம்ல. அப்போ இப்போதைக்கு ஏதாச்சு ரெக்வயர்மென்ட் இருக்கா? ஷீட்டா, காயிலு, டிஎம்டி ஏதாச்சு?"
    },
    {
      "ucid": "21112178953748771",
      "idx": 4,
      "speaker": "agent",
      "start_s": 17.28,
      "end_s": 17.78,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178953748771",
      "idx": 5,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.26,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178953748771",
      "idx": 6,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 23.3,
      "text_en": "Hello sir, can you hear me? Can you hear me?",
      "text_native": "ஹலோ சார் கேக்குதா? கேக்குறாங்களா?"
    },
    {
      "ucid": "21112178953748771",
      "idx": 7,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 25.2,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178953748771",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak before proceeding with the call."
    },
    {
      "ucid": "21112178953748771",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight to asking for requirements."
    },
    {
      "ucid": "21112178953748771",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer became unresponsive."
    },
    {
      "ucid": "21112178953748771",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178953748771",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, do you have any requirement right now? Sheet, coil, TMT, anything?",
      "comment": "The agent successfully attempted to qualify by asking for current requirements."
    },
    {
      "ucid": "21112178953748771",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}