Call 21112178953743541 2026-09-16 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk from other conversations, making it difficult to isolate the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook or state the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself from JSW One to a contact at Murari Industry. The customer seemed confused about the caller's identity and the call ended abruptly before any business discussion could take place.
Coaching
Remember to always ask for permission to speak after your introduction; this sets a professional tone and respects the customer's time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Am I speaking with Murari Industry? ... I am Rohit calling from JSW One. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook or state the purpose of the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 7.8s | 5.3s | 46.9s | 1.6s | 223.1 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.9s
Hello, yes?
हॅलो हां जी?
customer
3.1s
Hello?
हॅलो?
agent
4.0s
Am I speaking with Murari Industry?
मुरारी इंडस्ट्री से बात कर रहे क्या?
customer
5.7s
Yes.
हां जी।
agent
6.4s
I am Rohit calling from JSW One.
मैं रोहित बात कर रहा हूं JSW One से।
customer
8.1s
From where?
कहां से?
agent
8.8s
From JSW One.
JSW One से।
customer
10.4s
Hey son, one minute. Hello?
अरे बेटा एक मिनट। हॅलो?
agent
12.2s
Yes, I am calling from JSW One.
हां जी, JSW One से बात कर रहा हूं।
customer
14.1s
JSW?
agent
15.3s
From One.
One से।
customer
16.1s
Yes.
हां जी।
agent
18.0s
You JSW
आपको JSW