{
  "ucid": "21112178953743541",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:13:55",
  "end_time": "2026-09-16 11:14:55",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA790254f017da99a7bcda23ff8692b4b6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1786,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953743541__DIA790254f017da99a7bcda23ff8692b4b6.mp3",
  "audio_bytes": 114912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.304,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, yes?   (हॅलो हां जी?)\n[3s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Am I speaking with Murari Industry?   (मुरारी इंडस्ट्री से बात कर रहे क्या?)\n[6s] CUSTOMER: Yes.   (हां जी।)\n[6s] AGENT: I am Rohit calling from JSW One.   (मैं रोहित बात कर रहा हूं JSW One से।)\n[8s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: From JSW One.   (JSW One से।)\n[10s] CUSTOMER: Hey son, one minute. Hello?   (अरे बेटा एक मिनट। हॅलो?)\n[12s] AGENT: Yes, I am calling from JSW One.   (हां जी, JSW One से बात कर रहा हूं।)\n[14s] CUSTOMER: JSW?\n[15s] AGENT: From One.   (One से।)\n[16s] CUSTOMER: Yes.   (हां जी।)\n[18s] AGENT: You JSW   (आपको JSW)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk from other conversations, making it difficult to isolate the main speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to always ask for permission to speak after your introduction; this sets a professional tone and respects the customer's time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One to a contact at Murari Industry. The customer seemed confused about the caller's identity and the call ended abruptly before any business discussion could take place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Am I speaking with Murari Industry? ... I am Rohit calling from JSW One.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook or state the purpose of the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always ask for permission to speak after your introduction; this sets a professional tone and respects the customer's time.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One to a contact at Murari Industry. The customer seemed confused about the caller's identity and the call ended abruptly before any business discussion could take place.\"}",
  "error": null,
  "latency_ms": 26222,
  "input_tokens": 2817,
  "output_tokens": 635,
  "created_at": "2026-09-25 12:12:06",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.595,
  "agent_talk_sec": 7.8,
  "customer_talk_sec": 5.3,
  "dead_air_sec": 46.9,
  "longest_monologue_sec": 1.6,
  "agent_wpm": 223.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 29,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953743541",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.51,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178953743541",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.6,
      "text_en": "Hello, yes?",
      "text_native": "हॅलो हां जी?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.5,
      "text_en": "Am I speaking with Murari Industry?",
      "text_native": "मुरारी इंडस्ट्री से बात कर रहे क्या?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.0,
      "text_en": "I am Rohit calling from JSW One.",
      "text_native": "मैं रोहित बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 8.7,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 9.8,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 12.0,
      "text_en": "Hey son, one minute. Hello?",
      "text_native": "अरे बेटा एक मिनट। हॅलो?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.8,
      "text_en": "Yes, I am calling from JSW One.",
      "text_native": "हां जी, JSW One से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 15.2,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "21112178953743541",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 16.0,
      "text_en": "From One.",
      "text_native": "One से।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178953743541",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.7,
      "text_en": "You JSW",
      "text_native": "आपको JSW"
    }
  ],
  "steps": [
    {
      "ucid": "21112178953743541",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Am I speaking with Murari Industry? ... I am Rohit calling from JSW One.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178953743541",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook or state the purpose of the call."
    },
    {
      "ucid": "21112178953743541",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178953743541",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178953743541",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify a requirement."
    },
    {
      "ucid": "21112178953743541",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}