Call 21112178953595411 2026-09-16 · Sajal Bhaskar · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Stainless Steel (304 grade)
3 · Supply
US
spec_not_available
Customer requested Stainless Steel (304 grade), which JSW One does not supply.
4 · Sentiment
the CUSTOMER
0.14
confidence high · +9/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified JSW but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement after getting the company name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So is there any requirement in this right now?
Summary
The agent contacted a lead with incorrect details but identified the customer's correct company, Aahuti Steel. The agent then qualified the customer's need for Stainless Steel (304 grade), a product JSW One does not carry. The call ended after the customer requested to be removed from the contact list.
Coaching
When the initial contact information is wrong, it's good that you probed to find the right person. However, you skipped the permission and hook steps, jumping straight to asking for a requirement. Always follow the structure: get permission, deliver the hook to build interest, then move to discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified JSW but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement after getting the company name. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was disqualified on material type before this stage could be reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | So is there any requirement in this right now? Agent successfully asked for a requirement and captured the customer's specification, leading to disqualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with the customer asking to be removed from the list; no next step was set. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 23.7s | 17.5s | 63.8s | 4.3s | 230.4 | 0 | 13 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello.
customer
1.5s
Hello.
agent
2.2s
Are you speaking from Arbin Enterprises?
Arbin Enterprises से बात कर रहे हैं?
customer
4.0s
No, no.
नहीं, नहीं।
agent
4.8s
Sir, your account was registered with us, I am calling from JSW One.
आपका सर account registered था हमारे पास, JSW One से बात कर रहा हूं।
customer
8.4s
From where?
कहां से?
agent
9.2s
JSW One, Jindal Steel.
customer
10.8s
No, you are not speaking with RK, sir.
नहीं, RK से नहीं बात हो रही सर।
agent
12.5s
Okay. Sir, did you used to work in some industry, I mean, in a business division before?
अच्छा। आपका ही सर, आप किसी industry में, मतलब business division में काम करते थे क्या पहले?
customer
17.1s
Yes, I work in the steel line, sir, by the way.
हां, steel line में काम करता हूं सर मैं, वैसे तो।
agent
19.5s
Okay, so what is the name of your firm?
अच्छा, तो आपके firm का नाम क्या है?
customer
21.2s
I do Aahuti Steel, sir.
मैं आहुति स्टील करता हूं सर।
agent
23.0s
RK Steel?
customer
23.8s
Aahuti Steel, A A H U T I S T A R.
आहुति स्टील, A A H U T I S T A R.
agent
26.8s
Aahuti Steel, okay. So is there any requirement in this right now?
आहुति स्टील, okay. So अभी कोई इसमें requirement है?
customer
29.9s
Uh, what will be the rates at this time for our 16 gauge 304 grade steel in four?
अह, क्या rate आएंगे इस समय अपना 16 gauge 304 के steel के चार में?
agent
34.5s
16 gauge and 304?
16 gauge और 304?
customer
35.9s
Yes, 16 and 18.
हां, 16 and 18.
agent
37.2s
No, we don't deal in SS.
नहीं, हमारा SS में नहीं रहता है।
customer
39.3s
Then?
फिर?
agent
39.8s
We only deal in mild steel. HR, CR, GI, PPGL, wire rods, TMT bars.
हमारा only mild steel में रहता है। HR, CR, GI, PPGL, wire rods, TMT bars.
customer
44.2s
No no, please remove that number from my account, because here it's like...
नहीं नहीं, आप please वो हटा दीजिएगा नंबर है ना मेरा account से, क्योंकि यहां पे कैसा है...
agent
48.4s
Alright. Okay.
ठीक है। Okay.
customer
49.5s
Thank you.
agent
50.8s
Hello.