{
  "ucid": "21112178953595411",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 10:49:14",
  "end_time": "2026-09-16 10:50:59",
  "duration_sec": 105,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd2787e0b64b4b457bb3084b18afac331.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1793,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953595411__DIAd2787e0b64b4b457bb3084b18afac331.mp3",
  "audio_bytes": 214056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 71.352,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Are you speaking from Arbin Enterprises?   (Arbin Enterprises से बात कर रहे हैं?)\n[4s] CUSTOMER: No, no.   (नहीं, नहीं।)\n[5s] AGENT: Sir, your account was registered with us, I am calling from JSW One.   (आपका सर account registered था हमारे पास, JSW One से बात कर रहा हूं।)\n[8s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: JSW One, Jindal Steel.\n[11s] CUSTOMER: No, you are not speaking with RK, sir.   (नहीं, RK से नहीं बात हो रही सर।)\n[12s] AGENT: Okay. Sir, did you used to work in some industry, I mean, in a business division before?   (अच्छा। आपका ही सर, आप किसी industry में, मतलब business division में काम करते थे क्या पहले?)\n[17s] CUSTOMER: Yes, I work in the steel line, sir, by the way.   (हां, steel line में काम करता हूं सर मैं, वैसे तो।)\n[20s] AGENT: Okay, so what is the name of your firm?   (अच्छा, तो आपके firm का नाम क्या है?)\n[21s] CUSTOMER: I do Aahuti Steel, sir.   (मैं आहुति स्टील करता हूं सर।)\n[23s] AGENT: RK Steel?\n[24s] CUSTOMER: Aahuti Steel, A A H U T I S T A R.   (आहुति स्टील, A A H U T I S T A R.)\n[27s] AGENT: Aahuti Steel, okay. So is there any requirement in this right now?   (आहुति स्टील, okay. So अभी कोई इसमें requirement है?)\n[30s] CUSTOMER: Uh, what will be the rates at this time for our 16 gauge 304 grade steel in four?   (अह, क्या rate आएंगे इस समय अपना 16 gauge 304 के steel के चार में?)\n[34s] AGENT: 16 gauge and 304?   (16 gauge और 304?)\n[36s] CUSTOMER: Yes, 16 and 18.   (हां, 16 and 18.)\n[37s] AGENT: No, we don't deal in SS.   (नहीं, हमारा SS में नहीं रहता है।)\n[39s] CUSTOMER: Then?   (फिर?)\n[40s] AGENT: We only deal in mild steel. HR, CR, GI, PPGL, wire rods, TMT bars.   (हमारा only mild steel में रहता है। HR, CR, GI, PPGL, wire rods, TMT bars.)\n[44s] CUSTOMER: No no, please remove that number from my account, because here it's like...   (नहीं नहीं, आप please वो हटा दीजिएगा नंबर है ना मेरा account से, क्योंकि यहां पे कैसा है...)\n[48s] AGENT: Alright. Okay.   (ठीक है। Okay.)\n[50s] CUSTOMER: Thank you.\n[51s] AGENT: Hello.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the initial contact information is wrong, it's good that you probed to find the right person. However, you skipped the permission and hook steps, jumping straight to asking for a requirement. Always follow the structure: get permission, deliver the hook to build interest, then move to discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless Steel (304 grade)",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested Stainless Steel (304 grade), which JSW One does not supply.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead with incorrect details but identified the customer's correct company, Aahuti Steel. The agent then qualified the customer's need for Stainless Steel (304 grade), a product JSW One does not carry. The call ended after the customer requested to be removed from the contact list.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified JSW but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement after getting the company name.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was disqualified on material type before this stage could be reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So is there any requirement in this right now?\", \"comment\": \"Agent successfully asked for a requirement and captured the customer's specification, leading to disqualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the customer asking to be removed from the list; no next step was set.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the initial contact information is wrong, it's good that you probed to find the right person. However, you skipped the permission and hook steps, jumping straight to asking for a requirement. Always follow the structure: get permission, deliver the hook to build interest, then move to discovery.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel (304 grade)\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested Stainless Steel (304 grade), which JSW One does not supply.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead with incorrect details but identified the customer's correct company, Aahuti Steel. The agent then qualified the customer's need for Stainless Steel (304 grade), a product JSW One does not carry. The call ended after the customer requested to be removed from the contact list.\"}",
  "error": null,
  "latency_ms": 33500,
  "input_tokens": 3286,
  "output_tokens": 742,
  "created_at": "2026-09-25 12:12:32",
  "sentiment": "neutral",
  "sentiment_score": 0.143,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.575,
  "agent_talk_sec": 23.7,
  "customer_talk_sec": 17.5,
  "dead_air_sec": 63.8,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 230.4,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 12,
  "discovery_qs": 6,
  "words_agent": 91,
  "words_customer": 79,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953595411",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178953595411",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178953595411",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 3.6,
      "text_en": "Are you speaking from Arbin Enterprises?",
      "text_native": "Arbin Enterprises से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.98,
      "end_s": 4.34,
      "text_en": "No, no.",
      "text_native": "नहीं, नहीं।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.82,
      "end_s": 8.2,
      "text_en": "Sir, your account was registered with us, I am calling from JSW One.",
      "text_native": "आपका सर account registered था हमारे पास, JSW One से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.43,
      "end_s": 8.83,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.16,
      "end_s": 10.5,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, Jindal Steel."
    },
    {
      "ucid": "21112178953595411",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.82,
      "end_s": 12.1,
      "text_en": "No, you are not speaking with RK, sir.",
      "text_native": "नहीं, RK से नहीं बात हो रही सर।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 16.8,
      "text_en": "Okay. Sir, did you used to work in some industry, I mean, in a business division before?",
      "text_native": "अच्छा। आपका ही सर, आप किसी industry में, मतलब business division में काम करते थे क्या पहले?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 19.2,
      "text_en": "Yes, I work in the steel line, sir, by the way.",
      "text_native": "हां, steel line में काम करता हूं सर मैं, वैसे तो।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.9,
      "text_en": "Okay, so what is the name of your firm?",
      "text_native": "अच्छा, तो आपके firm का नाम क्या है?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.5,
      "text_en": "I do Aahuti Steel, sir.",
      "text_native": "मैं आहुति स्टील करता हूं सर।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 23.5,
      "text_en": "RK Steel?",
      "text_native": "RK Steel?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 26.2,
      "text_en": "Aahuti Steel, A A H U T I S T A R.",
      "text_native": "आहुति स्टील, A A H U T I S T A R."
    },
    {
      "ucid": "21112178953595411",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 29.5,
      "text_en": "Aahuti Steel, okay. So is there any requirement in this right now?",
      "text_native": "आहुति स्टील, okay. So अभी कोई इसमें requirement है?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.9,
      "end_s": 33.8,
      "text_en": "Uh, what will be the rates at this time for our 16 gauge 304 grade steel in four?",
      "text_native": "अह, क्या rate आएंगे इस समय अपना 16 gauge 304 के steel के चार में?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 35.7,
      "text_en": "16 gauge and 304?",
      "text_native": "16 gauge और 304?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 17,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 36.8,
      "text_en": "Yes, 16 and 18.",
      "text_native": "हां, 16 and 18."
    },
    {
      "ucid": "21112178953595411",
      "idx": 18,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.9,
      "text_en": "No, we don't deal in SS.",
      "text_native": "नहीं, हमारा SS में नहीं रहता है।"
    },
    {
      "ucid": "21112178953595411",
      "idx": 19,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 39.5,
      "text_en": "Then?",
      "text_native": "फिर?"
    },
    {
      "ucid": "21112178953595411",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 44.0,
      "text_en": "We only deal in mild steel. HR, CR, GI, PPGL, wire rods, TMT bars.",
      "text_native": "हमारा only mild steel में रहता है। HR, CR, GI, PPGL, wire rods, TMT bars."
    },
    {
      "ucid": "21112178953595411",
      "idx": 21,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 48.1,
      "text_en": "No no, please remove that number from my account, because here it's like...",
      "text_native": "नहीं नहीं, आप please वो हटा दीजिएगा नंबर है ना मेरा account से, क्योंकि यहां पे कैसा है..."
    },
    {
      "ucid": "21112178953595411",
      "idx": 22,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 49.2,
      "text_en": "Alright. Okay.",
      "text_native": "ठीक है। Okay."
    },
    {
      "ucid": "21112178953595411",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 49.9,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178953595411",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    }
  ],
  "steps": [
    {
      "ucid": "21112178953595411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified JSW but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178953595411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178953595411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked for a requirement after getting the company name."
    },
    {
      "ucid": "21112178953595411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was disqualified on material type before this stage could be reached."
    },
    {
      "ucid": "21112178953595411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So is there any requirement in this right now?",
      "comment": "Agent successfully asked for a requirement and captured the customer's specification, leading to disqualification."
    },
    {
      "ucid": "21112178953595411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the customer asking to be removed from the list; no next step was set."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}