Call 21112178953517911 2026-09-16 · Ronak Mehta · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:high) |
Audio: clear: The customer seems to misunderstand the purpose of the call initially, thinking it's about a financial product (OD/Overdraft).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: LPG
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +2/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the customer's business and potential steel applications, but the conversation ended once it was clear the customer was in an unrelated industry (LPG).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but after the customer said no, a specific callback date was not scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed politely but without securing any of the required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Your account was visible, so that's why I just connected to you, sir.
Summary
The agent contacted a newly registered lead, Sakshi Enterprises, and discovered their business is in LPG, not steel. After confirming the customer had no requirement for any steel products, the agent probed for other potential needs and then politely concluded the call. The lead was correctly identified as not being a fit for JSW One's offerings.
Coaching
When a customer has no immediate need, your goal is to secure a specific future callback date to stay on their radar; simply ending the call misses a future opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your account was visible, so that's why I just connected to you, sir. The agent provided context for the call by referencing the customer's registration, which is a soft, non-pushy opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name; no other profile questions were asked before the call was terminated. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent asked about the customer's business and potential steel applications, but the conversation ended once it was clear the customer was in an unrelated industry (LPG). |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided as the customer had no steel requirement. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a current requirement, but after the customer said no, a specific callback date was not scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was closed politely but without securing any of the required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 22.8s | 10.9s | 54.3s | 5.6s | 247.4 | 0 | 11 | 11 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.5s
Uh yeah, hi. Is it Sakshi Enterprises?
customer
4.3s
Yes, I'm speaking.
हां जी बोलूं।
agent
5.2s
Yes, I am Ronak Mehta from JSW
जी, I am Ronak Mehta from JSW
agent
8.0s
Ronak Mehta from JSW One.
customer
9.6s
Yes, tell me.
हां जी बताइए।
agent
10.3s
Yes, were you exploring something in MS?
जी, आप कुछ explore कर रहे थे क्या MS में?
customer
12.3s
No.
agent
13.3s
Your account was visible, so that's why I just connected to you, sir.
आपका account दिख रहा था तो इसलिए I just connected to you, sir.
customer
16.3s
No, there is no search from this.
नहीं, इसमें से आपको कोई search नहीं है।
agent
18.3s
What do you, in which material do you deal, by the way, sir?
आप किस चीज में, कौनसे material में deal करते हैं वैसे, sir?
customer
20.7s
Our work is of LPG.
हमारा LPG का काम है।
agent
22.3s
Of LPG?
LPG का?
customer
23.0s
Yes.
हां जी।
agent
23.5s
So, is there any requirement for steel or anything in that?
तो steel-vil में कुछ requirement आता है उसमें?
customer
25.4s
No, have already taken an OD before.
नहीं, OD ले रखी है already पहले ही।
agent
27.4s
What?
क्या?
customer
28.2s
Have taken an OD from Bank of Baroda.
Bank of Baroda से OD ले रखी है।
agent
30.6s
Okay. So, do you have a requirement for any other material? Any in steel or like wire rod, TMT bar, something like that?
अच्छा। तो आपको और कोई material में requirement आता है क्या? कोई steel में या फिर wire rod जैसे TMT bar, ऐसा कुछ?
customer
36.3s
No, no.
नहीं, नहीं।
agent
37.2s
Okay sir, thank you. Alright.
Okay sir, thank you. चलिए।
customer
38.5s
Okay, okay.