{
  "ucid": "21112178953517911",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 10:36:19",
  "end_time": "2026-09-16 10:37:47",
  "duration_sec": 88,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa602da74aea083f8f3997fd49810521a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1798,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953517911__DIAa602da74aea083f8f3997fd49810521a.mp3",
  "audio_bytes": 169560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 56.52,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[2s] AGENT: Uh yeah, hi. Is it Sakshi Enterprises?\n[4s] CUSTOMER: Yes, I'm speaking.   (हां जी बोलूं।)\n[5s] AGENT: Yes, I am Ronak Mehta from JSW   (जी, I am Ronak Mehta from JSW)\n[8s] AGENT: Ronak Mehta from JSW One.\n[10s] CUSTOMER: Yes, tell me.   (हां जी बताइए।)\n[10s] AGENT: Yes, were you exploring something in MS?   (जी, आप कुछ explore कर रहे थे क्या MS में?)\n[12s] CUSTOMER: No.\n[13s] AGENT: Your account was visible, so that's why I just connected to you, sir.   (आपका account दिख रहा था तो इसलिए I just connected to you, sir.)\n[16s] CUSTOMER: No, there is no search from this.   (नहीं, इसमें से आपको कोई search नहीं है।)\n[18s] AGENT: What do you, in which material do you deal, by the way, sir?   (आप किस चीज में, कौनसे material में deal करते हैं वैसे, sir?)\n[21s] CUSTOMER: Our work is of LPG.   (हमारा LPG का काम है।)\n[22s] AGENT: Of LPG?   (LPG का?)\n[23s] CUSTOMER: Yes.   (हां जी।)\n[24s] AGENT: So, is there any requirement for steel or anything in that?   (तो steel-vil में कुछ requirement आता है उसमें?)\n[25s] CUSTOMER: No, have already taken an OD before.   (नहीं, OD ले रखी है already पहले ही।)\n[27s] AGENT: What?   (क्या?)\n[28s] CUSTOMER: Have taken an OD from Bank of Baroda.   (Bank of Baroda से OD ले रखी है।)\n[31s] AGENT: Okay. So, do you have a requirement for any other material? Any in steel or like wire rod, TMT bar, something like that?   (अच्छा। तो आपको और कोई material में requirement आता है क्या? कोई steel में या फिर wire rod जैसे TMT bar, ऐसा कुछ?)\n[36s] CUSTOMER: No, no.   (नहीं, नहीं।)\n[37s] AGENT: Okay sir, thank you. Alright.   (Okay sir, thank you. चलिए।)\n[38s] CUSTOMER: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: The customer seems to misunderstand the purpose of the call initially, thinking it's about a financial product (OD/Overdraft).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no immediate need, your goal is to secure a specific future callback date to stay on their radar; simply ending the call misses a future opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "LPG",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead, Sakshi Enterprises, and discovered their business is in LPG, not steel. After confirming the customer had no requirement for any steel products, the agent probed for other potential needs and then politely concluded the call. The lead was correctly identified as not being a fit for JSW One's offerings.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your account was visible, so that's why I just connected to you, sir.\", \"comment\": \"The agent provided context for the call by referencing the customer's registration, which is a soft, non-pushy opener.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name; no other profile questions were asked before the call was terminated.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent asked about the customer's business and potential steel applications, but the conversation ended once it was clear the customer was in an unrelated industry (LPG).\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided as the customer had no steel requirement.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a current requirement, but after the customer said no, a specific callback date was not scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed politely but without securing any of the required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, your goal is to secure a specific future callback date to stay on their radar; simply ending the call misses a future opportunity.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"LPG\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead, Sakshi Enterprises, and discovered their business is in LPG, not steel. After confirming the customer had no requirement for any steel products, the agent probed for other potential needs and then politely concluded the call. The lead was correctly identified as not being a fit for JSW One's offerings.\"}",
  "error": null,
  "latency_ms": 34297,
  "input_tokens": 3179,
  "output_tokens": 739,
  "created_at": "2026-09-25 12:12:41",
  "sentiment": "neutral",
  "sentiment_score": -0.146,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.677,
  "agent_talk_sec": 22.8,
  "customer_talk_sec": 10.9,
  "dead_air_sec": 54.3,
  "longest_monologue_sec": 5.6,
  "agent_wpm": 247.4,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 8,
  "words_agent": 94,
  "words_customer": 40,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953517911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.91,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178953517911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 4.01,
      "text_en": "Uh yeah, hi. Is it Sakshi Enterprises?",
      "text_native": "Uh yeah, hi. Is it Sakshi Enterprises?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.28,
      "end_s": 4.98,
      "text_en": "Yes, I'm speaking.",
      "text_native": "हां जी बोलूं।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 8.0,
      "text_en": "Yes, I am Ronak Mehta from JSW",
      "text_native": "जी, I am Ronak Mehta from JSW"
    },
    {
      "ucid": "21112178953517911",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.2,
      "text_en": "Ronak Mehta from JSW One.",
      "text_native": "Ronak Mehta from JSW One."
    },
    {
      "ucid": "21112178953517911",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.56,
      "end_s": 10.16,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बताइए।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 12.3,
      "text_en": "Yes, were you exploring something in MS?",
      "text_native": "जी, आप कुछ explore कर रहे थे क्या MS में?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 13.0,
      "text_en": "No.",
      "text_native": "No."
    },
    {
      "ucid": "21112178953517911",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 16.1,
      "text_en": "Your account was visible, so that's why I just connected to you, sir.",
      "text_native": "आपका account दिख रहा था तो इसलिए I just connected to you, sir."
    },
    {
      "ucid": "21112178953517911",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 18.0,
      "text_en": "No, there is no search from this.",
      "text_native": "नहीं, इसमें से आपको कोई search नहीं है।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 20.4,
      "text_en": "What do you, in which material do you deal, by the way, sir?",
      "text_native": "आप किस चीज में, कौनसे material में deal करते हैं वैसे, sir?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 22.0,
      "text_en": "Our work is of LPG.",
      "text_native": "हमारा LPG का काम है।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 22.8,
      "text_en": "Of LPG?",
      "text_native": "LPG का?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 23.3,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 25.2,
      "text_en": "So, is there any requirement for steel or anything in that?",
      "text_native": "तो steel-vil में कुछ requirement आता है उसमें?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 27.2,
      "text_en": "No, have already taken an OD before.",
      "text_native": "नहीं, OD ले रखी है already पहले ही।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.4,
      "end_s": 27.8,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 17,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 30.0,
      "text_en": "Have taken an OD from Bank of Baroda.",
      "text_native": "Bank of Baroda से OD ले रखी है।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 18,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 36.2,
      "text_en": "Okay. So, do you have a requirement for any other material? Any in steel or like wire rod, TMT bar, something like that?",
      "text_native": "अच्छा। तो आपको और कोई material में requirement आता है क्या? कोई steel में या फिर wire rod जैसे TMT bar, ऐसा कुछ?"
    },
    {
      "ucid": "21112178953517911",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.3,
      "end_s": 36.9,
      "text_en": "No, no.",
      "text_native": "नहीं, नहीं।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.4,
      "text_en": "Okay sir, thank you. Alright.",
      "text_native": "Okay sir, thank you. चलिए।"
    },
    {
      "ucid": "21112178953517911",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.5,
      "end_s": 39.5,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178953517911",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Your account was visible, so that's why I just connected to you, sir.",
      "comment": "The agent provided context for the call by referencing the customer's registration, which is a soft, non-pushy opener."
    },
    {
      "ucid": "21112178953517911",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the company name; no other profile questions were asked before the call was terminated."
    },
    {
      "ucid": "21112178953517911",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent asked about the customer's business and potential steel applications, but the conversation ended once it was clear the customer was in an unrelated industry (LPG)."
    },
    {
      "ucid": "21112178953517911",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be provided as the customer had no steel requirement."
    },
    {
      "ucid": "21112178953517911",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a current requirement, but after the customer said no, a specific callback date was not scheduled."
    },
    {
      "ucid": "21112178953517911",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed politely but without securing any of the required outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}