Call 21112178947583011 2026-09-15 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.04
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or reason to talk, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, Mr. Ashish from Atharva Engineering? ... Ashish ji, Sudeep here from JSW One MSME, Jindal Steel.
Qualify
So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350?
Summary
The agent contacted a registered lead from 'Atharva Engineering'. The agent asked directly about a current need for HR material, but the customer explained their machinery is not yet installed and they will likely start requiring material in October-November. The agent ended the call without establishing a firm follow-up date.
Coaching
When a customer gives you a future timeline like 'October-November', secure a specific callback date to turn a polite closing into a concrete future opportunity.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Mr. Ashish from Atharva Engineering? ... Ashish ji, Sudeep here from JSW One MSME, Jindal Steel. Agent greeted, used the customer's name, and identified themself and the company, with the customer giving implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or reason to talk, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not secure a specific callback date despite the customer providing a future timeline (Oct-Nov). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.683 | 14.2s | 6.6s | 34.2s | 6.5s | 274.6 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हेलो।
agent
1.4s
Hello, Mr. Ashish from Atharva Engineering?
हेलो, मिस्टर आशीष फ्रॉम अथर्व इंजीनियरिंग?
customer
4.2s
Yes, tell me.
हां बोलिए।
agent
4.9s
Ashish ji, Sudeep here from JSW One MSME, Jindal Steel.
आशीष जी, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।
customer
7.8s
Yes, tell me.
हां बोलिए।
agent
8.4s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement. So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350?
ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। तो मेरेको समझना था सर अभी एचआर मटेरियल में कुछ प्लानिंग कर रहे हो आप E250, E350 में?
customer
15.4s
No, right now the machine is in ordering, it will probably start from October-November, all this.
नहीं, अभी मशीन ऑर्डरिंग में है, अभी शायद अक्टूबर-नवंबर से स्टार्ट होगा ये सब।
agent
19.9s
From the end of October or November. Okay.
अक्टूबर एंड और नवंबर से। ओके।
agent
21.4s
Alright sir. Okay, thank you.
ठीक है सर। चलो, थैंक यू।
customer
22.9s
Okay, bye.
ओके, बाय।