{
  "ucid": "21112178947583011",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 18:07:10",
  "end_time": "2026-09-15 18:08:05",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA636328166cb807a606cc078701c0556f.mp3",
  "dial_status": null,
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  "hangup_by": null,
  "excel_row": 3,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947583011__DIA636328166cb807a606cc078701c0556f.mp3",
  "audio_bytes": 108432,
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 36.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[1s] AGENT: Hello, Mr. Ashish from Atharva Engineering?   (हेलो, मिस्टर आशीष फ्रॉम अथर्व इंजीनियरिंग?)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[5s] AGENT: Ashish ji, Sudeep here from JSW One MSME, Jindal Steel.   (आशीष जी, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।)\n[8s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[8s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement. So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350?   (ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। तो मेरेको समझना था सर अभी एचआर मटेरियल में कुछ प्लानिंग कर रहे हो आप E250, E350 में?)\n[15s] CUSTOMER: No, right now the machine is in ordering, it will probably start from October-November, all this.   (नहीं, अभी मशीन ऑर्डरिंग में है, अभी शायद अक्टूबर-नवंबर से स्टार्ट होगा ये सब।)\n[20s] AGENT: From the end of October or November. Okay.   (अक्टूबर एंड और नवंबर से। ओके।)\n[21s] AGENT: Alright sir. Okay, thank you.   (ठीक है सर। चलो, थैंक यू।)\n[23s] CUSTOMER: Okay, bye.   (ओके, बाय।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer gives you a future timeline like 'October-November', secure a specific callback date to turn a polite closing into a concrete future opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead from 'Atharva Engineering'. The agent asked directly about a current need for HR material, but the customer explained their machinery is not yet installed and they will likely start requiring material in October-November. The agent ended the call without establishing a firm follow-up date.",
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  "error": null,
  "latency_ms": 62750,
  "input_tokens": 2917,
  "output_tokens": 737,
  "created_at": "2026-09-25 10:43:42",
  "sentiment": "neutral",
  "sentiment_score": 0.04,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.683,
  "agent_talk_sec": 14.2,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 34.2,
  "longest_monologue_sec": 6.5,
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    {
      "ucid": "21112178947583011",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.34,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.44,
      "end_s": 3.8,
      "text_en": "Hello, Mr. Ashish from Atharva Engineering?",
      "text_native": "हेलो, मिस्टर आशीष फ्रॉम अथर्व इंजीनियरिंग?"
    },
    {
      "ucid": "21112178947583011",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.73,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.93,
      "end_s": 7.44,
      "text_en": "Ashish ji, Sudeep here from JSW One MSME, Jindal Steel.",
      "text_native": "आशीष जी, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.34,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.43,
      "end_s": 14.94,
      "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement. So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350?",
      "text_native": "ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। तो मेरेको समझना था सर अभी एचआर मटेरियल में कुछ प्लानिंग कर रहे हो आप E250, E350 में?"
    },
    {
      "ucid": "21112178947583011",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.4,
      "end_s": 19.64,
      "text_en": "No, right now the machine is in ordering, it will probably start from October-November, all this.",
      "text_native": "नहीं, अभी मशीन ऑर्डरिंग में है, अभी शायद अक्टूबर-नवंबर से स्टार्ट होगा ये सब।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.94,
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      "text_en": "From the end of October or November. Okay.",
      "text_native": "अक्टूबर एंड और नवंबर से। ओके।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.44,
      "end_s": 22.74,
      "text_en": "Alright sir. Okay, thank you.",
      "text_native": "ठीक है सर। चलो, थैंक यू।"
    },
    {
      "ucid": "21112178947583011",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.94,
      "end_s": 23.9,
      "text_en": "Okay, bye.",
      "text_native": "ओके, बाय।"
    }
  ],
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    {
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      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "questions_hit": null,
      "evidence": "Hello, Mr. Ashish from Atharva Engineering? ... Ashish ji, Sudeep here from JSW One MSME, Jindal Steel.",
      "comment": "Agent greeted, used the customer's name, and identified themself and the company, with the customer giving implicit permission to proceed."
    },
    {
      "ucid": "21112178947583011",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or reason to talk, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178947583011",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178947583011",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178947583011",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I wanted to understand, sir, are you planning anything for HR material right now, in E250, E350?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178947583011",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not secure a specific callback date despite the customer providing a future timeline (Oct-Nov)."
    }
  ],
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  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}