Call 21112178947516431 2026-09-15 · sudeeps · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.08
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a business question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer requested a callback before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately deferred the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to understand, do you have any plans for steel procurement right now, sir?
Closure with next step
Okay, I will call on the 17th.
Summary
The agent contacted a lead to follow up on steel procurement. The customer immediately stated they were busy and requested a callback on Thursday. The agent confirmed a specific callback date (the 17th) and ended the call without any discovery or pitching.
Coaching
When opening, always ask for permission ('is now a good time?') before asking about requirements; this prevents the customer from feeling rushed and cutting the call short.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer requested a callback before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately deferred the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to understand, do you have any plans for steel procurement right now, sir? The agent correctly asked if a current requirement exists, even though the customer did not answer. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will call on the 17th. The agent confirmed a specific date for the callback as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.672 | 11.7s | 5.7s | 27.6s | 6.0s | 297.4 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.2s
Shri Umiya Enterprises?
श्री उमिया एंटरप्राइजेस?
customer
2.5s
Yes, who is it?
जी, कौन?
agent
3.2s
This is Tausif speaking, sir, from JSW One MSME, from Jinnar.
तौसीफ बोल रहा हूं सर, JSW One MSME से, जिन्नर से।
customer
5.9s
Speak.
बोलिए।
agent
6.5s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर।
agent
10.3s
I wanted to understand, do you have any plans for steel procurement right now, sir?
मैं मतलब समझना था अभी स्टील में कुछ प्लान है सर आपका प्रोक्योरमेंट का?
customer
13.1s
Sir, today and tomorrow I am a bit busy, I am out somewhere. Remind me once on Thursday.
सर आज और कल मैं थोड़ा बिजी हूं, कहीं बाहर हूं। आप मेरे को गुरुवार को एक बार याद कराइए ना।
customer
17.0s
Okay?
ठीक है?
agent
17.4s
Okay, I will call on the 17th.
ठीक है, मैं सत्रह तारीख को फोन करता हूं।
agent
18.9s
Alright?
है ना?
customer
19.3s
Yes.
जी।
agent
19.7s
Okay, okay.
ओके, ओके।