{
  "ucid": "21112178947516431",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:56:04",
  "end_time": "2026-09-15 17:56:49",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a732c4ce03586bc827a724a62cfe5dd.mp3",
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  "excel_row": 5,
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  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947516431__DIA7a732c4ce03586bc827a724a62cfe5dd.mp3",
  "audio_bytes": 94608,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 31.536,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Shri Umiya Enterprises?   (श्री उमिया एंटरप्राइजेस?)\n[3s] CUSTOMER: Yes, who is it?   (जी, कौन?)\n[3s] AGENT: This is Tausif speaking, sir, from JSW One MSME, from Jinnar.   (तौसीफ बोल रहा हूं सर, JSW One MSME से, जिन्नर से।)\n[6s] CUSTOMER: Speak.   (बोलिए।)\n[6s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.   (ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर।)\n[10s] AGENT: I wanted to understand, do you have any plans for steel procurement right now, sir?   (मैं मतलब समझना था अभी स्टील में कुछ प्लान है सर आपका प्रोक्योरमेंट का?)\n[13s] CUSTOMER: Sir, today and tomorrow I am a bit busy, I am out somewhere. Remind me once on Thursday.   (सर आज और कल मैं थोड़ा बिजी हूं, कहीं बाहर हूं। आप मेरे को गुरुवार को एक बार याद कराइए ना।)\n[17s] CUSTOMER: Okay?   (ठीक है?)\n[17s] AGENT: Okay, I will call on the 17th.   (ठीक है, मैं सत्रह तारीख को फोन करता हूं।)\n[19s] AGENT: Alright?   (है ना?)\n[19s] CUSTOMER: Yes.   (जी।)\n[20s] AGENT: Okay, okay.   (ओके, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When opening, always ask for permission ('is now a good time?') before asking about requirements; this prevents the customer from feeling rushed and cutting the call short.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead to follow up on steel procurement. The customer immediately stated they were busy and requested a callback on Thursday. The agent confirmed a specific callback date (the 17th) and ended the call without any discovery or pitching.",
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  "error": null,
  "latency_ms": 60761,
  "input_tokens": 2930,
  "output_tokens": 671,
  "created_at": "2026-09-25 10:43:40",
  "sentiment": "neutral",
  "sentiment_score": -0.08,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.672,
  "agent_talk_sec": 11.7,
  "customer_talk_sec": 5.7,
  "dead_air_sec": 27.6,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 297.4,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 58,
  "words_customer": 26,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178947516431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947516431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 2.2,
      "text_en": "Shri Umiya Enterprises?",
      "text_native": "श्री उमिया एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178947516431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.51,
      "end_s": 2.91,
      "text_en": "Yes, who is it?",
      "text_native": "जी, कौन?"
    },
    {
      "ucid": "21112178947516431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.5,
      "text_en": "This is Tausif speaking, sir, from JSW One MSME, from Jinnar.",
      "text_native": "तौसीफ बोल रहा हूं सर, JSW One MSME से, जिन्नर से।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.88,
      "end_s": 6.28,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.49,
      "end_s": 10.0,
      "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 12.8,
      "text_en": "I wanted to understand, do you have any plans for steel procurement right now, sir?",
      "text_native": "मैं मतलब समझना था अभी स्टील में कुछ प्लान है सर आपका प्रोक्योरमेंट का?"
    },
    {
      "ucid": "21112178947516431",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.09,
      "end_s": 17.0,
      "text_en": "Sir, today and tomorrow I am a bit busy, I am out somewhere. Remind me once on Thursday.",
      "text_native": "सर आज और कल मैं थोड़ा बिजी हूं, कहीं बाहर हूं। आप मेरे को गुरुवार को एक बार याद कराइए ना।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.3,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178947516431",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 18.9,
      "text_en": "Okay, I will call on the 17th.",
      "text_native": "ठीक है, मैं सत्रह तारीख को फोन करता हूं।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.2,
      "text_en": "Alright?",
      "text_native": "है ना?"
    },
    {
      "ucid": "21112178947516431",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 19.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178947516431",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 20.3,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    }
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    {
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      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, instead jumping directly to a business question."
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      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer requested a callback before the agent could deliver a hook."
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      "step_id": "SL3",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately deferred the conversation."
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    {
      "ucid": "21112178947516431",
      "step_id": "SL4",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178947516431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to understand, do you have any plans for steel procurement right now, sir?",
      "comment": "The agent correctly asked if a current requirement exists, even though the customer did not answer."
    },
    {
      "ucid": "21112178947516431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, I will call on the 17th.",
      "comment": "The agent confirmed a specific date for the callback as requested by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}