Call 21112178947461962 2026-09-15 · sudeeps · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but the speech is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself but did not ask for permission to speak, instead launching directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead stating it was a generic 'follow-up call'.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer shut down the call before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent made a follow-up call regarding a portal registration. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says they have no current requirement, try to ask when would be a better time to call back to discuss their future needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. The agent identified himself but did not ask for permission to speak, instead launching directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead stating it was a generic 'follow-up call'. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer shut down the call before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: There is no requirement right now. The customer volunteered they have no requirement, and the agent did not attempt to qualify for future needs. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, okay. The agent accepted the customer's statement and ended the call without proposing a specific next step or callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 8.6s | 3.4s | 29.0s | 4.8s | 293.0 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
हॅलो?
agent
6.1s
Hello?
हॅलो?
customer
6.7s
Speak.
बोलो.
agent
7.2s
Hello, Sudhir here from JSW One.
customer
9.0s
Hello.
हॅलो.
agent
9.6s
Hello, sir can you hear me?
हॅलो, सर आवाज आ रही है?
customer
10.7s
Yes, speak.
हां, बोलिए।
agent
11.2s
This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
सुधीर बोल रहा हूं JSW One से। ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
customer
16.2s
No sir, even now...
नहीं सर, अभी भी...
agent
17.1s
Yes?
हां?
customer
17.5s
There is no requirement right now.
नहीं है अभी रिक्वायरमेंट।
agent
18.6s
Okay, okay.