{
  "ucid": "21112178947461962",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:46:59",
  "end_time": "2026-09-15 17:47:40",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2367d845539a8e0242c3107bb81a997b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 6,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947461962__DIA2367d845539a8e0242c3107bb81a997b.mp3",
  "audio_bytes": 78840,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.28,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Hello?   (हॅलो?)\n[7s] CUSTOMER: Speak.   (बोलो.)\n[7s] AGENT: Hello, Sudhir here from JSW One.\n[9s] CUSTOMER: Hello.   (हॅलो.)\n[10s] AGENT: Hello, sir can you hear me?   (हॅलो, सर आवाज आ रही है?)\n[11s] CUSTOMER: Yes, speak.   (हां, बोलिए।)\n[11s] AGENT: This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.   (सुधीर बोल रहा हूं JSW One से। ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।)\n[16s] CUSTOMER: No sir, even now...   (नहीं सर, अभी भी...)\n[17s] AGENT: Yes?   (हां?)\n[18s] CUSTOMER: There is no requirement right now.   (नहीं है अभी रिक्वायरमेंट।)\n[19s] AGENT: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but the speech is easily understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, try to ask when would be a better time to call back to discuss their future needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call regarding a portal registration. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.\", \"comment\": \"The agent identified himself but did not ask for permission to speak, instead launching directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead stating it was a generic 'follow-up call'.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer shut down the call before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: There is no requirement right now.\", \"comment\": \"The customer volunteered they have no requirement, and the agent did not attempt to qualify for future needs.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay, okay.\", \"comment\": \"The agent accepted the customer's statement and ended the call without proposing a specific next step or callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, try to ask when would be a better time to call back to discuss their future needs.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent made a follow-up call regarding a portal registration. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 51621,
  "input_tokens": 2819,
  "output_tokens": 707,
  "created_at": "2026-09-25 10:43:31",
  "sentiment": "negative",
  "sentiment_score": -0.559,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.717,
  "agent_talk_sec": 8.6,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 29.0,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 293.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947461962",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.04,
      "end_s": 5.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178947461962",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.06,
      "end_s": 6.43,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178947461962",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.67,
      "end_s": 7.0,
      "text_en": "Speak.",
      "text_native": "बोलो."
    },
    {
      "ucid": "21112178947461962",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 8.8,
      "text_en": "Hello, Sudhir here from JSW One.",
      "text_native": "Hello, Sudhir here from JSW One."
    },
    {
      "ucid": "21112178947461962",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.36,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947461962",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.58,
      "end_s": 10.54,
      "text_en": "Hello, sir can you hear me?",
      "text_native": "हॅलो, सर आवाज आ रही है?"
    },
    {
      "ucid": "21112178947461962",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.66,
      "end_s": 11.06,
      "text_en": "Yes, speak.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178947461962",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.16,
      "end_s": 16.0,
      "text_en": "This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.",
      "text_native": "सुधीर बोल रहा हूं JSW One से। ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।"
    },
    {
      "ucid": "21112178947461962",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.16,
      "end_s": 17.0,
      "text_en": "No sir, even now...",
      "text_native": "नहीं सर, अभी भी..."
    },
    {
      "ucid": "21112178947461962",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 17.3,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178947461962",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 18.5,
      "text_en": "There is no requirement right now.",
      "text_native": "नहीं है अभी रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178947461962",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 19.2,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178947461962",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "This is Sudhir speaking from JSW One. Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.",
      "comment": "The agent identified himself but did not ask for permission to speak, instead launching directly into the reason for the call."
    },
    {
      "ucid": "21112178947461962",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead stating it was a generic 'follow-up call'."
    },
    {
      "ucid": "21112178947461962",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer shut down the call before any discovery questions could be asked."
    },
    {
      "ucid": "21112178947461962",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and no USPs were pitched."
    },
    {
      "ucid": "21112178947461962",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: There is no requirement right now.",
      "comment": "The customer volunteered they have no requirement, and the agent did not attempt to qualify for future needs."
    },
    {
      "ucid": "21112178947461962",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay, okay.",
      "comment": "The agent accepted the customer's statement and ended the call without proposing a specific next step or callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}