Call 21112178947251961 2026-09-15 · Jeevan Jeejo · 3:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Qualification Successful | full conversation 54 turns, clean transcript (0% inaudible) | Tamil | 54 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Stainless Steel 304
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.60
confidence high · +15/−3
from 16 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, they went straight to asking for requirements, which is not the supply-led pitch structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero of the six required discovery questions. The customer drove the entire conversation by stating their need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs. The conversation was purely transactional about the customer's stated requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
hello good evening, am I talking to Sri Sabari Engineering Works? ... Sir, this is Jeevan, I am speaking from the JSW One platform.
Qualify
304 HR... 1500 width, 3 mm thick... five to six tons... delivery location is Erode, right?
Summary
The customer, an engineering works owner, proactively stated an immediate need for 5-6 tons of 304 grade HR and CR coil. The agent skipped the pitch structure and discovery, instead just capturing the requirement details. The agent promised a quote within 30 minutes, failing to recognize that the requested material (Stainless Steel 304) is outside the standard JSW One carbon steel catalogue.
Coaching
You successfully captured an immediate requirement, but you must still perform discovery. Ask what the customer manufactures and their typical monthly volume to understand their business, even when they state a need upfront.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | hello good evening, am I talking to Sri Sabari Engineering Works? ... Sir, this is Jeevan, I am speaking from the JSW One platform. Agent greeted, used the company name, and identified JSW One. Customer engaged immediately, making an explicit permission question unnecessary. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you currently have any requirement for HR, CR, sheet, or coil? Agent did not lead with a supply or price hook; instead, they went straight to asking for requirements, which is not the supply-led pitch structure. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero of the six required discovery questions. The customer drove the entire conversation by stating their need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs. The conversation was purely transactional about the customer's stated requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | 304 HR... 1500 width, 3 mm thick... five to six tons... delivery location is Erode, right? Agent successfully captured all necessary details for the requirement (grade, thickness, width, qty, location, urgency), even though the customer provided them proactively. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, in that case, give me about half an hour, I will send the details right away. Agent committed to a clear next step (sending a quote) with a specific turnaround time (half an hour), which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.495 | 43.9s | 44.7s | 94.4s | 5.4s | 345.8 | 0 | 26 | 28 | 17 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
agent
6.4s
Uh hello good evening, am I talking to Sri Sabari Engineering Works?
customer
10.2s
Ah yes sir.
agent
11.0s
Sir, this is Jeevan, I am speaking from the JSW One platform.
Sir, this is Jeevan, naan JSW One platform-la irundhu pesuren.
customer
13.9s
From where?
எங்க இருந்துங்க?
agent
15.0s
From the JSW One platform.
JSW One platform-la irundhu.
customer
16.5s
Ah, tell me.
ஆ சொல்லுங்க.
agent
17.5s
Sir, do you currently have any requirement for HR, CR, sheet, or coil?
Sir, ungalukku ippothaikku edhavadhu HR, CR, sheet-a, coil-a requirement irukka?
customer
20.3s
Ah, I am taking coils only, sir. We just placed an order for 304 coil this morning. What, where are you now, Coimbatore?
ஆ காயில் எடுத்துட்டு தான் சார் இருக்கிறேன். 304 காயில் இப்பதான் காலைல ஆர்டர் போட்டுருக்கோம். என்ன இப்ப எங்க கோயம்புத்தூரா நீங்க?
agent
25.2s
Coil, sir, HR coil is available, CR coil is also available. PPGI, GI, all these things...
Coil-u sir vandhu HR coil-um kidaikkum, CR coil-um kidaikkum. PPGI, GI indha idhellam...
customer
28.0s
No, where are you speaking from, sir?
இல்ல, எங்க இருந்து சார் பேசுறீங்க?
agent
29.4s
Oh okay, I am speaking from the Mumbai headquarters now. But I am the one handling the entire South India region now. So I am the one handling the Chennai, Coimbatore regions.
Oh seri, naan pesuradhu ippo indha Mumbai headquarters-la irundhu. Aana naan dhaan ippo South India region muzhuvana handle panren. Appo Chennai, Coimbatore region ellam naan dhaan handle panren.
customer
35.2s
Ah. So sir, my requirement now is 1500 width. Ah 1500 width. 304 HR.
ஆ. அப்போ சார் இப்ப எனக்கு ரெகுயர்மென்ட் பாத்தீங்கன்னா 1500 வித்துங்க. ஆ 1500 வித். 304 HR-ங்க.
agent
39.8s
304?
customer
40.6s
Sir, 304 HR sheet, JSW.
சார், 304 HR சீட்டு, JSW.
agent
42.0s
HR sheet, JSW, right?
HR சீட்டு JSW தானே?
customer
43.0s
JSW, 1500 width, 3 mm thick.
JSW, 1500 வித்துங்க, 3 mm திக்.
agent
45.3s
3 mm thickness, okay.
3 mm திக்னஸ், ஓகே.
customer
46.5s
Ah. I need about five to six tons of that, sir.
ஆ. அது எனக்கு ஒரு அஞ்சு டு ஆறு டன் தேவை சார்.
agent
48.5s
The length is standard 1500...
லென்த் வந்து ஸ்டாண்டர்டு 1500...
customer
50.0s
How, sir?
எப்படி சார்?
agent
50.7s
Is the length a standard standard length?
லென்த் வந்து ஸ்டாண்டர்டு ஸ்டாண்டர்டு லென்தா?
customer
52.3s
No no, 1500.
இல்ல இல்ல, 1500.
customer
53.8s
I need 1500 width.
வித் வந்து எனக்கு 1500 வேணும்.
agent
54.8s
Width, this is not length.
வித், இது லென்த் இல்ல.
customer
55.5s
Not length, I need it as a coil, six tons of coil.
லென்த் இல்ல, லென்த் எனக்கு காயிலா, ஆறு டன் காயிலா வேணும்.
agent
57.2s
Ah yes, not sheet, you need coil, right? Okay okay.
ஆ ஆமா, ஷீட் இல்ல, காயில் தானே வேணும். ஓகே ஓகே.
customer
58.8s
Yes, we don't buy sheets, only coils.
ஆமா, ஷீட் வாங்க மாட்டோம், காயில் மட்டும் தான்.
agent
60.2s
Okay okay, 3 mm.
சரி சரி, 3 mm.
customer
61.0s
That's about five to six tons, yes. I need that, rate it for me, send it, I can place the order immediately.
அது ஒரு ஃபைவ் டு சிக்ஸ் டன், ஆமா. அது வேணும், எனக்கு ரேட் பண்ணி விடுங்க, அனுப்பிச்சுடுங்க, நான் இம்மிடியட்டா ஆர்டர் போடலாம்.
agent
64.8s
Okay sir, so can we close it today itself?
சரி சார், அப்போ இன்னைக்கே க்ளோஸ் பண்ண முடியுமா?
customer
66.2s
How, sir?
எப்படி சார்?
agent
67.0s
Can you raise a PO today itself?
இன்னைக்கே PO ரைஸ் பண்ண முடியுமா?
customer
68.4s
Ah, can do, sir.
ஆ பண்ணலாம் சார்.
agent
69.4s
Okay sir, in that case, give me about half an hour, I will send the details right away.
ஓகே சார், அப்போ அப்படியானா ஒரு ஒரு அரை மணி நேரம் குடுங்க, நான் இப்பவே டீடைல்ஸ் அனுப்புறேன்.
customer
72.0s
HR and CR, give me the rate for both.
HR-ம் CR-ம், ரெண்டுக்குமே எனக்கு ரேட் போட்டுடுங்க.
agent
74.0s
You need HR and CR?
HR-ம் CR-ம் வேணுமா?
customer
74.8s
Ah, give both.
ஆ, ரெண்டுமே குடுங்க.
agent
75.5s
Okay okay. Sir, what grade is the CR? CR1 or 2? CR2?
சரி சரி. சார், CR எது கிரேடு? CR1-ஆ 2-ஆ? CR2?
customer
77.4s
No no, CR is the same, 304 itself. 304, 3 mm, 1500, it's the same. We take both CR and HR, so give the rate for both.
இல்ல இல்ல, CR வந்து அதே தான், 304-ஏ தான். 304, 3 mm, 1500, சேம் தான். CR, HR ரெண்டுமே எடுக்குறோம், அதனால ரெண்டுமே ரேட் குடுங்க.
agent
82.2s
Okay okay, both are 3 mm, right?
சரி சரி, ரெண்டுமே 3 mm தானே?
customer
83.2s
Ah, both are 3 mm.
ஆ, ரெண்டுமே 3 mm.
agent
84.4s
Okay sir, I'll send it now.
ஓகே சார், நான் இப்போ அனுப்புறேன்.
customer
85.2s
Okay, send it. Your name?
ஓகே, அனுப்பிச்சுடுங்க. உங்க நேம்ங்க?
agent
86.8s
Sir, my name is Jeevan.
சார், என் பேரு ஜீவன்.
customer
88.0s
Jeevan. Okay sir.
ஜீவன். ஓகே சார்.
agent
88.8s
That... sir, your name is not written here. What is your name, sir?
அது சார், உங்க பேரு இதுல எழுதல. உங்க பேரு என்ன சார்?
customer
90.4s
Rajendran sir, Sabari Tanker. Rajendran. It will come as Sabari Engineering Works.
ராஜேந்திரன் சார், சபரி டேங்கர். ராஜேந்திரன். சபரி இன்ஜினியரிங் வொர்க்ஸ்னு வரும்.
agent
93.4s
Ah, you are the manager, right? You are the director, right?
ஆ, நீங்க தானே மேனேஜர்? நீங்க தானே டைரக்டர்?
customer
94.8s
Yes yes, owner, yes yes sir yes.
ஆமா ஆமா, ஓனர், ஆமா ஆமா சார் ஆமா.
agent
96.2s
Okay, okay sir. Sir, if I put it in the quotation, the delivery location is Erode, right? Erode, Tamil Nadu.
ஓகே, சரி சார். சார், இந்த கொட்டேஷன்ல போட்டா, இந்த டெலிவரி லொகேஷன் ஈரோடு தானே? ஈரோடு, தமிழ்நாடு.
customer
99.2s
Erode, Erode, yes sir, Erode.
ஈரோடு, ஈரோடு, ஆமா சார், ஈரோடு.
agent
100.5s
Okay okay. Okay sir, I will send you the details.
சரி சரி. சரி சார், நான் அனுப்புறேன் உங்களுக்கு டீடைல்ஸ்.
customer
102.0s
Okay, send it, okay.
ஓகே, அனுப்பிச்சுடுங்க, ஓகே.