{
  "ucid": "21112178947251961",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:11:59",
  "end_time": "2026-09-15 17:15:02",
  "duration_sec": 183,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Qualification Successful",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfb73125395d37a9509a7628ffcf9cde0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 14,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947251961__DIAfb73125395d37a9509a7628ffcf9cde0.mp3",
  "audio_bytes": 503280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 167.76,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Uh hello good evening, am I talking to Sri Sabari Engineering Works?\n[10s] CUSTOMER: Ah yes sir.\n[11s] AGENT: Sir, this is Jeevan, I am speaking from the JSW One platform.   (Sir, this is Jeevan, naan JSW One platform-la irundhu pesuren.)\n[14s] CUSTOMER: From where?   (எங்க இருந்துங்க?)\n[15s] AGENT: From the JSW One platform.   (JSW One platform-la irundhu.)\n[16s] CUSTOMER: Ah, tell me.   (ஆ சொல்லுங்க.)\n[18s] AGENT: Sir, do you currently have any requirement for HR, CR, sheet, or coil?   (Sir, ungalukku ippothaikku edhavadhu HR, CR, sheet-a, coil-a requirement irukka?)\n[20s] CUSTOMER: Ah, I am taking coils only, sir. We just placed an order for 304 coil this morning. What, where are you now, Coimbatore?   (ஆ காயில் எடுத்துட்டு தான் சார் இருக்கிறேன். 304 காயில் இப்பதான் காலைல ஆர்டர் போட்டுருக்கோம். என்ன இப்ப எங்க கோயம்புத்தூரா நீங்க?)\n[25s] AGENT: Coil, sir, HR coil is available, CR coil is also available. PPGI, GI, all these things...   (Coil-u sir vandhu HR coil-um kidaikkum, CR coil-um kidaikkum. PPGI, GI indha idhellam...)\n[28s] CUSTOMER: No, where are you speaking from, sir?   (இல்ல, எங்க இருந்து சார் பேசுறீங்க?)\n[29s] AGENT: Oh okay, I am speaking from the Mumbai headquarters now. But I am the one handling the entire South India region now. So I am the one handling the Chennai, Coimbatore regions.   (Oh seri, naan pesuradhu ippo indha Mumbai headquarters-la irundhu. Aana naan dhaan ippo South India region muzhuvana handle panren. Appo Chennai, Coimbatore region ellam naan dhaan handle panren.)\n[35s] CUSTOMER: Ah. So sir, my requirement now is 1500 width. Ah 1500 width. 304 HR.   (ஆ. அப்போ சார் இப்ப எனக்கு ரெகுயர்மென்ட் பாத்தீங்கன்னா 1500 வித்துங்க. ஆ 1500 வித். 304 HR-ங்க.)\n[40s] AGENT: 304?\n[41s] CUSTOMER: Sir, 304 HR sheet, JSW.   (சார், 304 HR சீட்டு, JSW.)\n[42s] AGENT: HR sheet, JSW, right?   (HR சீட்டு JSW தானே?)\n[43s] CUSTOMER: JSW, 1500 width, 3 mm thick.   (JSW, 1500 வித்துங்க, 3 mm திக்.)\n[45s] AGENT: 3 mm thickness, okay.   (3 mm திக்னஸ், ஓகே.)\n[46s] CUSTOMER: Ah. I need about five to six tons of that, sir.   (ஆ. அது எனக்கு ஒரு அஞ்சு டு ஆறு டன் தேவை சார்.)\n[48s] AGENT: The length is standard 1500...   (லென்த் வந்து ஸ்டாண்டர்டு 1500...)\n[50s] CUSTOMER: How, sir?   (எப்படி சார்?)\n[51s] AGENT: Is the length a standard standard length?   (லென்த் வந்து ஸ்டாண்டர்டு ஸ்டாண்டர்டு லென்தா?)\n[52s] CUSTOMER: No no, 1500.   (இல்ல இல்ல, 1500.)\n[54s] CUSTOMER: I need 1500 width.   (வித் வந்து எனக்கு 1500 வேணும்.)\n[55s] AGENT: Width, this is not length.   (வித், இது லென்த் இல்ல.)\n[56s] CUSTOMER: Not length, I need it as a coil, six tons of coil.   (லென்த் இல்ல, லென்த் எனக்கு காயிலா, ஆறு டன் காயிலா வேணும்.)\n[57s] AGENT: Ah yes, not sheet, you need coil, right? Okay okay.   (ஆ ஆமா, ஷீட் இல்ல, காயில் தானே வேணும். ஓகே ஓகே.)\n[59s] CUSTOMER: Yes, we don't buy sheets, only coils.   (ஆமா, ஷீட் வாங்க மாட்டோம், காயில் மட்டும் தான்.)\n[60s] AGENT: Okay okay, 3 mm.   (சரி சரி, 3 mm.)\n[61s] CUSTOMER: That's about five to six tons, yes. I need that, rate it for me, send it, I can place the order immediately.   (அது ஒரு ஃபைவ் டு சிக்ஸ் டன், ஆமா. அது வேணும், எனக்கு ரேட் பண்ணி விடுங்க, அனுப்பிச்சுடுங்க, நான் இம்மிடியட்டா ஆர்டர் போடலாம்.)\n[65s] AGENT: Okay sir, so can we close it today itself?   (சரி சார், அப்போ இன்னைக்கே க்ளோஸ் பண்ண முடியுமா?)\n[66s] CUSTOMER: How, sir?   (எப்படி சார்?)\n[67s] AGENT: Can you raise a PO today itself?   (இன்னைக்கே PO ரைஸ் பண்ண முடியுமா?)\n[68s] CUSTOMER: Ah, can do, sir.   (ஆ பண்ணலாம் சார்.)\n[69s] AGENT: Okay sir, in that case, give me about half an hour, I will send the details right away.   (ஓகே சார், அப்போ அப்படியானா ஒரு ஒரு அரை மணி நேரம் குடுங்க, நான் இப்பவே டீடைல்ஸ் அனுப்புறேன்.)\n[72s] CUSTOMER: HR and CR, give me the rate for both.   (HR-ம் CR-ம், ரெண்டுக்குமே எனக்கு ரேட் போட்டுடுங்க.)\n[74s] AGENT: You need HR and CR?   (HR-ம் CR-ம் வேணுமா?)\n[75s] CUSTOMER: Ah, give both.   (ஆ, ரெண்டுமே குடுங்க.)\n[76s] AGENT: Okay okay. Sir, what grade is the CR? CR1 or 2? CR2?   (சரி சரி. சார், CR எது கிரேடு? CR1-ஆ 2-ஆ? CR2?)\n[77s] CUSTOMER: No no, CR is the same, 304 itself. 304, 3 mm, 1500, it's the same. We take both CR and HR, so give the rate for both.   (இல்ல இல்ல, CR வந்து அதே தான், 304-ஏ தான். 304, 3 mm, 1500, சேம் தான். CR, HR ரெண்டுமே எடுக்குறோம், அதனால ரெண்டுமே ரேட் குடுங்க.)\n[82s] AGENT: Okay okay, both are 3 mm, right?   (சரி சரி, ரெண்டுமே 3 mm தானே?)\n[83s] CUSTOMER: Ah, both are 3 mm.   (ஆ, ரெண்டுமே 3 mm.)\n[84s] AGENT: Okay sir, I'll send it now.   (ஓகே சார், நான் இப்போ அனுப்புறேன்.)\n[85s] CUSTOMER: Okay, send it. Your name?   (ஓகே, அனுப்பிச்சுடுங்க. உங்க நேம்ங்க?)\n[87s] AGENT: Sir, my name is Jeevan.   (சார், என் பேரு ஜீவன்.)\n[88s] CUSTOMER: Jeevan. Okay sir.   (ஜீவன். ஓகே சார்.)\n[89s] AGENT: That... sir, your name is not written here. What is your name, sir?   (அது சார், உங்க பேரு இதுல எழுதல. உங்க பேரு என்ன சார்?)\n[90s] CUSTOMER: Rajendran sir, Sabari Tanker. Rajendran. It will come as Sabari Engineering Works.   (ராஜேந்திரன் சார், சபரி டேங்கர். ராஜேந்திரன். சபரி இன்ஜினியரிங் வொர்க்ஸ்னு வரும்.)\n[93s] AGENT: Ah, you are the manager, right? You are the director, right?   (ஆ, நீங்க தானே மேனேஜர்? நீங்க தானே டைரக்டர்?)\n[95s] CUSTOMER: Yes yes, owner, yes yes sir yes.   (ஆமா ஆமா, ஓனர், ஆமா ஆமா சார் ஆமா.)\n[96s] AGENT: Okay, okay sir. Sir, if I put it in the quotation, the delivery location is Erode, right? Erode, Tamil Nadu.   (ஓகே, சரி சார். சார், இந்த கொட்டேஷன்ல போட்டா, இந்த டெலிவரி லொகேஷன் ஈரோடு தானே? ஈரோடு, தமிழ்நாடு.)\n[99s] CUSTOMER: Erode, Erode, yes sir, Erode.   (ஈரோடு, ஈரோடு, ஆமா சார், ஈரோடு.)\n[100s] AGENT: Okay okay. Okay sir, I will send you the details.   (சரி சரி. சரி சார், நான் அனுப்புறேன் உங்களுக்கு டீடைல்ஸ்.)\n[102s] CUSTOMER: Okay, send it, okay.   (ஓகே, அனுப்பிச்சுடுங்க, ஓகே.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 54,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "54 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You successfully captured an immediate requirement, but you must still perform discovery. Ask what the customer manufactures and their typical monthly volume to understand their business, even when they state a need upfront.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless Steel 304",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an engineering works owner, proactively stated an immediate need for 5-6 tons of 304 grade HR and CR coil. The agent skipped the pitch structure and discovery, instead just capturing the requirement details. The agent promised a quote within 30 minutes, failing to recognize that the requested material (Stainless Steel 304) is outside the standard JSW One carbon steel catalogue.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"hello good evening, am I talking to Sri Sabari Engineering Works? ... Sir, this is Jeevan, I am speaking from the JSW One platform.\", \"comment\": \"Agent greeted, used the company name, and identified JSW One. Customer engaged immediately, making an explicit permission question unnecessary.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you currently have any requirement for HR, CR, sheet, or coil?\", \"comment\": \"Agent did not lead with a supply or price hook; instead, they went straight to asking for requirements, which is not the supply-led pitch structure.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero of the six required discovery questions. The customer drove the entire conversation by stating their need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs. The conversation was purely transactional about the customer's stated requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"304 HR... 1500 width, 3 mm thick... five to six tons... delivery location is Erode, right?\", \"comment\": \"Agent successfully captured all necessary details for the requirement (grade, thickness, width, qty, location, urgency), even though the customer provided them proactively.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, in that case, give me about half an hour, I will send the details right away.\", \"comment\": \"Agent committed to a clear next step (sending a quote) with a specific turnaround time (half an hour), which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured an immediate requirement, but you must still perform discovery. Ask what the customer manufactures and their typical monthly volume to understand their business, even when they state a need upfront.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel 304\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an engineering works owner, proactively stated an immediate need for 5-6 tons of 304 grade HR and CR coil. The agent skipped the pitch structure and discovery, instead just capturing the requirement details. The agent promised a quote within 30 minutes, failing to recognize that the requested material (Stainless Steel 304) is outside the standard JSW One carbon steel catalogue.\"}",
  "error": null,
  "latency_ms": 34121,
  "input_tokens": 4722,
  "output_tokens": 857,
  "created_at": "2026-09-25 10:44:05",
  "sentiment": "positive",
  "sentiment_score": 0.6,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 3,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.495,
  "agent_talk_sec": 43.9,
  "customer_talk_sec": 44.7,
  "dead_air_sec": 94.4,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 345.8,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 28,
  "discovery_qs": 17,
  "words_agent": 253,
  "words_customer": 211,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947251961",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.51,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 9.6,
      "text_en": "Uh hello good evening, am I talking to Sri Sabari Engineering Works?",
      "text_native": "Uh hello good evening, am I talking to Sri Sabari Engineering Works?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 2,
      "speaker": "customer",
      "start_s": 10.17,
      "end_s": 10.77,
      "text_en": "Ah yes sir.",
      "text_native": "Ah yes sir."
    },
    {
      "ucid": "21112178947251961",
      "idx": 3,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.5,
      "text_en": "Sir, this is Jeevan, I am speaking from the JSW One platform.",
      "text_native": "Sir, this is Jeevan, naan JSW One platform-la irundhu pesuren."
    },
    {
      "ucid": "21112178947251961",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.9,
      "end_s": 14.6,
      "text_en": "From where?",
      "text_native": "எங்க இருந்துங்க?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.5,
      "text_en": "From the JSW One platform.",
      "text_native": "JSW One platform-la irundhu."
    },
    {
      "ucid": "21112178947251961",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 17.3,
      "text_en": "Ah, tell me.",
      "text_native": "ஆ சொல்லுங்க."
    },
    {
      "ucid": "21112178947251961",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 20.0,
      "text_en": "Sir, do you currently have any requirement for HR, CR, sheet, or coil?",
      "text_native": "Sir, ungalukku ippothaikku edhavadhu HR, CR, sheet-a, coil-a requirement irukka?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 24.8,
      "text_en": "Ah, I am taking coils only, sir. We just placed an order for 304 coil this morning. What, where are you now, Coimbatore?",
      "text_native": "ஆ காயில் எடுத்துட்டு தான் சார் இருக்கிறேன். 304 காயில் இப்பதான் காலைல ஆர்டர் போட்டுருக்கோம். என்ன இப்ப எங்க கோயம்புத்தூரா நீங்க?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 28.0,
      "text_en": "Coil, sir, HR coil is available, CR coil is also available. PPGI, GI, all these things...",
      "text_native": "Coil-u sir vandhu HR coil-um kidaikkum, CR coil-um kidaikkum. PPGI, GI indha idhellam..."
    },
    {
      "ucid": "21112178947251961",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 29.2,
      "text_en": "No, where are you speaking from, sir?",
      "text_native": "இல்ல, எங்க இருந்து சார் பேசுறீங்க?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.4,
      "end_s": 34.8,
      "text_en": "Oh okay, I am speaking from the Mumbai headquarters now. But I am the one handling the entire South India region now. So I am the one handling the Chennai, Coimbatore regions.",
      "text_native": "Oh seri, naan pesuradhu ippo indha Mumbai headquarters-la irundhu. Aana naan dhaan ippo South India region muzhuvana handle panren. Appo Chennai, Coimbatore region ellam naan dhaan handle panren."
    },
    {
      "ucid": "21112178947251961",
      "idx": 12,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 39.2,
      "text_en": "Ah. So sir, my requirement now is 1500 width. Ah 1500 width. 304 HR.",
      "text_native": "ஆ. அப்போ சார் இப்ப எனக்கு ரெகுயர்மென்ட் பாத்தீங்கன்னா 1500 வித்துங்க. ஆ 1500 வித். 304 HR-ங்க."
    },
    {
      "ucid": "21112178947251961",
      "idx": 13,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.3,
      "text_en": "304?",
      "text_native": "304?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 14,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 42.0,
      "text_en": "Sir, 304 HR sheet, JSW.",
      "text_native": "சார், 304 HR சீட்டு, JSW."
    },
    {
      "ucid": "21112178947251961",
      "idx": 15,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 43.0,
      "text_en": "HR sheet, JSW, right?",
      "text_native": "HR சீட்டு JSW தானே?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 16,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 45.0,
      "text_en": "JSW, 1500 width, 3 mm thick.",
      "text_native": "JSW, 1500 வித்துங்க, 3 mm திக்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 17,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 46.5,
      "text_en": "3 mm thickness, okay.",
      "text_native": "3 mm திக்னஸ், ஓகே."
    },
    {
      "ucid": "21112178947251961",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 48.5,
      "text_en": "Ah. I need about five to six tons of that, sir.",
      "text_native": "ஆ. அது எனக்கு ஒரு அஞ்சு டு ஆறு டன் தேவை சார்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 19,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 49.8,
      "text_en": "The length is standard 1500...",
      "text_native": "லென்த் வந்து ஸ்டாண்டர்டு 1500..."
    },
    {
      "ucid": "21112178947251961",
      "idx": 20,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 50.5,
      "text_en": "How, sir?",
      "text_native": "எப்படி சார்?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 21,
      "speaker": "agent",
      "start_s": 50.7,
      "end_s": 52.0,
      "text_en": "Is the length a standard standard length?",
      "text_native": "லென்த் வந்து ஸ்டாண்டர்டு ஸ்டாண்டர்டு லென்தா?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 22,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 53.0,
      "text_en": "No no, 1500.",
      "text_native": "இல்ல இல்ல, 1500."
    },
    {
      "ucid": "21112178947251961",
      "idx": 23,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 54.8,
      "text_en": "I need 1500 width.",
      "text_native": "வித் வந்து எனக்கு 1500 வேணும்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 24,
      "speaker": "agent",
      "start_s": 54.8,
      "end_s": 55.5,
      "text_en": "Width, this is not length.",
      "text_native": "வித், இது லென்த் இல்ல."
    },
    {
      "ucid": "21112178947251961",
      "idx": 25,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 57.2,
      "text_en": "Not length, I need it as a coil, six tons of coil.",
      "text_native": "லென்த் இல்ல, லென்த் எனக்கு காயிலா, ஆறு டன் காயிலா வேணும்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 26,
      "speaker": "agent",
      "start_s": 57.2,
      "end_s": 58.8,
      "text_en": "Ah yes, not sheet, you need coil, right? Okay okay.",
      "text_native": "ஆ ஆமா, ஷீட் இல்ல, காயில் தானே வேணும். ஓகே ஓகே."
    },
    {
      "ucid": "21112178947251961",
      "idx": 27,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 60.2,
      "text_en": "Yes, we don't buy sheets, only coils.",
      "text_native": "ஆமா, ஷீட் வாங்க மாட்டோம், காயில் மட்டும் தான்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 28,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.0,
      "text_en": "Okay okay, 3 mm.",
      "text_native": "சரி சரி, 3 mm."
    },
    {
      "ucid": "21112178947251961",
      "idx": 29,
      "speaker": "customer",
      "start_s": 61.0,
      "end_s": 64.5,
      "text_en": "That's about five to six tons, yes. I need that, rate it for me, send it, I can place the order immediately.",
      "text_native": "அது ஒரு ஃபைவ் டு சிக்ஸ் டன், ஆமா. அது வேணும், எனக்கு ரேட் பண்ணி விடுங்க, அனுப்பிச்சுடுங்க, நான் இம்மிடியட்டா ஆர்டர் போடலாம்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 30,
      "speaker": "agent",
      "start_s": 64.8,
      "end_s": 66.0,
      "text_en": "Okay sir, so can we close it today itself?",
      "text_native": "சரி சார், அப்போ இன்னைக்கே க்ளோஸ் பண்ண முடியுமா?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 31,
      "speaker": "customer",
      "start_s": 66.2,
      "end_s": 66.8,
      "text_en": "How, sir?",
      "text_native": "எப்படி சார்?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 32,
      "speaker": "agent",
      "start_s": 67.0,
      "end_s": 68.2,
      "text_en": "Can you raise a PO today itself?",
      "text_native": "இன்னைக்கே PO ரைஸ் பண்ண முடியுமா?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 33,
      "speaker": "customer",
      "start_s": 68.4,
      "end_s": 69.2,
      "text_en": "Ah, can do, sir.",
      "text_native": "ஆ பண்ணலாம் சார்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 34,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 72.0,
      "text_en": "Okay sir, in that case, give me about half an hour, I will send the details right away.",
      "text_native": "ஓகே சார், அப்போ அப்படியானா ஒரு ஒரு அரை மணி நேரம் குடுங்க, நான் இப்பவே டீடைல்ஸ் அனுப்புறேன்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 35,
      "speaker": "customer",
      "start_s": 72.0,
      "end_s": 73.8,
      "text_en": "HR and CR, give me the rate for both.",
      "text_native": "HR-ம் CR-ம், ரெண்டுக்குமே எனக்கு ரேட் போட்டுடுங்க."
    },
    {
      "ucid": "21112178947251961",
      "idx": 36,
      "speaker": "agent",
      "start_s": 74.0,
      "end_s": 74.8,
      "text_en": "You need HR and CR?",
      "text_native": "HR-ம் CR-ம் வேணுமா?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 37,
      "speaker": "customer",
      "start_s": 74.8,
      "end_s": 75.5,
      "text_en": "Ah, give both.",
      "text_native": "ஆ, ரெண்டுமே குடுங்க."
    },
    {
      "ucid": "21112178947251961",
      "idx": 38,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 77.2,
      "text_en": "Okay okay. Sir, what grade is the CR? CR1 or 2? CR2?",
      "text_native": "சரி சரி. சார், CR எது கிரேடு? CR1-ஆ 2-ஆ? CR2?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 39,
      "speaker": "customer",
      "start_s": 77.4,
      "end_s": 82.0,
      "text_en": "No no, CR is the same, 304 itself. 304, 3 mm, 1500, it's the same. We take both CR and HR, so give the rate for both.",
      "text_native": "இல்ல இல்ல, CR வந்து அதே தான், 304-ஏ தான். 304, 3 mm, 1500, சேம் தான். CR, HR ரெண்டுமே எடுக்குறோம், அதனால ரெண்டுமே ரேட் குடுங்க."
    },
    {
      "ucid": "21112178947251961",
      "idx": 40,
      "speaker": "agent",
      "start_s": 82.2,
      "end_s": 83.2,
      "text_en": "Okay okay, both are 3 mm, right?",
      "text_native": "சரி சரி, ரெண்டுமே 3 mm தானே?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 41,
      "speaker": "customer",
      "start_s": 83.2,
      "end_s": 84.2,
      "text_en": "Ah, both are 3 mm.",
      "text_native": "ஆ, ரெண்டுமே 3 mm."
    },
    {
      "ucid": "21112178947251961",
      "idx": 42,
      "speaker": "agent",
      "start_s": 84.4,
      "end_s": 85.2,
      "text_en": "Okay sir, I'll send it now.",
      "text_native": "ஓகே சார், நான் இப்போ அனுப்புறேன்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 43,
      "speaker": "customer",
      "start_s": 85.2,
      "end_s": 86.5,
      "text_en": "Okay, send it. Your name?",
      "text_native": "ஓகே, அனுப்பிச்சுடுங்க. உங்க நேம்ங்க?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 44,
      "speaker": "agent",
      "start_s": 86.8,
      "end_s": 87.8,
      "text_en": "Sir, my name is Jeevan.",
      "text_native": "சார், என் பேரு ஜீவன்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 45,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 88.8,
      "text_en": "Jeevan. Okay sir.",
      "text_native": "ஜீவன். ஓகே சார்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 46,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 90.2,
      "text_en": "That... sir, your name is not written here. What is your name, sir?",
      "text_native": "அது சார், உங்க பேரு இதுல எழுதல. உங்க பேரு என்ன சார்?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 47,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 93.2,
      "text_en": "Rajendran sir, Sabari Tanker. Rajendran. It will come as Sabari Engineering Works.",
      "text_native": "ராஜேந்திரன் சார், சபரி டேங்கர். ராஜேந்திரன். சபரி இன்ஜினியரிங் வொர்க்ஸ்னு வரும்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 48,
      "speaker": "agent",
      "start_s": 93.4,
      "end_s": 94.8,
      "text_en": "Ah, you are the manager, right? You are the director, right?",
      "text_native": "ஆ, நீங்க தானே மேனேஜர்? நீங்க தானே டைரக்டர்?"
    },
    {
      "ucid": "21112178947251961",
      "idx": 49,
      "speaker": "customer",
      "start_s": 94.8,
      "end_s": 96.2,
      "text_en": "Yes yes, owner, yes yes sir yes.",
      "text_native": "ஆமா ஆமா, ஓனர், ஆமா ஆமா சார் ஆமா."
    },
    {
      "ucid": "21112178947251961",
      "idx": 50,
      "speaker": "agent",
      "start_s": 96.2,
      "end_s": 99.2,
      "text_en": "Okay, okay sir. Sir, if I put it in the quotation, the delivery location is Erode, right? Erode, Tamil Nadu.",
      "text_native": "ஓகே, சரி சார். சார், இந்த கொட்டேஷன்ல போட்டா, இந்த டெலிவரி லொகேஷன் ஈரோடு தானே? ஈரோடு, தமிழ்நாடு."
    },
    {
      "ucid": "21112178947251961",
      "idx": 51,
      "speaker": "customer",
      "start_s": 99.2,
      "end_s": 100.5,
      "text_en": "Erode, Erode, yes sir, Erode.",
      "text_native": "ஈரோடு, ஈரோடு, ஆமா சார், ஈரோடு."
    },
    {
      "ucid": "21112178947251961",
      "idx": 52,
      "speaker": "agent",
      "start_s": 100.5,
      "end_s": 102.0,
      "text_en": "Okay okay. Okay sir, I will send you the details.",
      "text_native": "சரி சரி. சரி சார், நான் அனுப்புறேன் உங்களுக்கு டீடைல்ஸ்."
    },
    {
      "ucid": "21112178947251961",
      "idx": 53,
      "speaker": "customer",
      "start_s": 102.0,
      "end_s": 103.2,
      "text_en": "Okay, send it, okay.",
      "text_native": "ஓகே, அனுப்பிச்சுடுங்க, ஓகே."
    }
  ],
  "steps": [
    {
      "ucid": "21112178947251961",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "hello good evening, am I talking to Sri Sabari Engineering Works? ... Sir, this is Jeevan, I am speaking from the JSW One platform.",
      "comment": "Agent greeted, used the company name, and identified JSW One. Customer engaged immediately, making an explicit permission question unnecessary."
    },
    {
      "ucid": "21112178947251961",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you currently have any requirement for HR, CR, sheet, or coil?",
      "comment": "Agent did not lead with a supply or price hook; instead, they went straight to asking for requirements, which is not the supply-led pitch structure."
    },
    {
      "ucid": "21112178947251961",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero of the six required discovery questions. The customer drove the entire conversation by stating their need."
    },
    {
      "ucid": "21112178947251961",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs. The conversation was purely transactional about the customer's stated requirement."
    },
    {
      "ucid": "21112178947251961",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "304 HR... 1500 width, 3 mm thick... five to six tons... delivery location is Erode, right?",
      "comment": "Agent successfully captured all necessary details for the requirement (grade, thickness, width, qty, location, urgency), even though the customer provided them proactively."
    },
    {
      "ucid": "21112178947251961",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, in that case, give me about half an hour, I will send the details right away.",
      "comment": "Agent committed to a clear next step (sending a quote) with a specific turnaround time (half an hour), which the customer accepted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}