Call 21112178947248981 2026-09-15 · Aditya Pandey · 2:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 47 turns, clean transcript (0% inaudible) | Hindi | 47 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +5/−6
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead moving directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the current supplier type, missing 5 of the 6 required discovery questions before quoting a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked for a requirement but failed to capture key details like width or delivery date, and did not confirm stock availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
Summary
The customer, a manufacturer from Faridabad, inquired about HR plates in 16, 20, and 25mm thickness, for 5 tons each. The agent clarified the MOQ and that heavy gauge material comes in plates, not coils. When the agent quoted a rate of 64, the customer objected on price. The call ended without a firm next step after a brief discussion on rising market prices.
Coaching
You must ask discovery questions to understand the customer's business before you quote a price; this helps you build value and handle price objections effectively.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से। Agent introduced himself and the company, and the customer's immediate engagement served as implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead moving directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | आप क्या local से buy कर रहे थे सर? Agent only asked about the current supplier type, missing 5 of the 6 required discovery questions before quoting a price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation moved directly from qualification to a price quotation. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement in HR or CR, sir? Agent asked for a requirement but failed to capture key details like width or delivery date, and did not confirm stock availability. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with the customer taking the agent's number; no specific next step was agreed upon by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | नहीं, पड़ता नहीं आएगा हमें तो। |
है कि सर, rate तो बढ़ रहा है हर दिन। अभी... ...last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.518 | 41.0s | 38.1s | 99.9s | 3.6s | 341.0 | 0 | 23 | 24 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello
हेलो
agent
2.2s
Hello, Lakhpal Metal?
हेलो, लखपाल मेटल?
customer
3.9s
Yes, who is this?
हां जी, कौन?
agent
4.9s
Sir, hello. I am Aditya Pandey calling from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
7.5s
Yes, speak.
हां जी बोलो।
agent
8.3s
Sir, we received an inquiry from you on our platform, I called regarding that. Do you have any requirement in HR or CR, sir?
सर जी हमारे प्लेटफार्म पे inquiry आई थी आपकी, उसके regarding ही call की थी। कुछ requirement थी सर HR में या CR में?
customer
12.2s
In HR. What is the minimum I will have to pick up?
HR में। कितना मतलब मिनिमम वो उठाना पड़ेगा?
agent
15.6s
Sir, SKU wise, meaning if you need it in one thickness, it's for five tons, sir.
सर SKU wise मतलब जैसे अगर आपको कोई एक thickness में चाहिए तो पांच टन का रहता है सर।
customer
19.0s
Okay, so will you get it from your local vendors or will I get it directly?
अच्छा, तो ये local vendors ही दिलाओगे आप अपने या direct मिलेगा?
agent
21.5s
It's direct, sir.
Direct है सर।
customer
22.0s
Directly from JSW?
Direct JSW से?
agent
22.9s
From our stockyard.
Stockyard से हमारे।
customer
24.4s
Where is the stockyard in our Faridabad?
कि अपने फरीदाबाद में किधर है stockyard?
agent
26.2s
Sir, mine is in Ghaziabad, one minute.
सर मेरा गाजियाबाद में है एक मिनट।
customer
28.0s
Oh, yours is in Ghaziabad?
अच्छा, आपका गाजियाबाद में है?
agent
29.5s
Yes, yes.
हां हां।
customer
30.5s
So are you speaking from JSW or some firm, what?
तो आप JSW से बोल रहे हैं या कोई फर्म, क्या?
agent
32.0s
I am speaking from JSW One, sir.
JSW One से बोल रहा हूं सर।
customer
33.3s
From JSW One?
JSW One से?
agent
34.0s
Yes.
हां।
customer
35.4s
Okay. We need HR. Meaning if we take a 16 mm coil, what size will it be available in and for how many tons?
अच्छा। हमें तो HR चाहिए होता है। मतलब अगर coil में हम 16 mm की तो क्या size में मिलेगा और कितने टन की मिलेगी?
agent
40.2s
Sir, for coil, in 16 mm you get plates, sir, more than coil.
सर coil का तो 16 mm में तो plate मिलती है सर, coil से ज्यादा।
customer
42.8s
Yes?
हां जी?
agent
43.4s
Sir, at 16 mm it will be a plate, sir, meaning it's not in coil form. Mostly it's in sheet form for you, I mean.
सर 16 mm पे तो वो plate रहेगी सर, मतलब coil form में तो रहती नहीं है। ज्यादातर sheet form में रहती है आपको मतलब।
customer
47.5s
Okay. Then tell me the minimum for a sheet.
अच्छा। तो sheet बता दो मिनिमम।
agent
48.6s
Yes. I will check and tell you that, sir, in which length it is available with me.
हां। मैं वो उसका चेक करके बता दूंगा सर, मेरे पास कौनसे length में available है।
customer
52.3s
Tell me for 16, 20. I will take five tons of each.
16, 20 का बता दो आप। मैं ले लूंगा पांच-पांच टन दोनों।
agent
54.8s
16... sorry, 20, I didn't understand.
16... sorry, 20 मतलब समझा नहीं मैं।
customer
56.2s
What size of 20 mm will be available with you?
20 mm की क्या size मिल जाएगा आपके पास?
agent
57.8s
Yes, 16 to 20, you are saying that.
हां, 16 से 20, ऐसा बोल रहे हैं आप।
customer
59.3s
I will pick up 16 mm, five tons, I will also pick up 20 mm, five tons. Above that, if there is 25 mm, I will pick that up too, five tons. You tell me the rates, what will they be.
16 mm भी उठा लूंगा पांच टन, 20 mm भी उठा लूंगा पांच टन। इससे ऊपर 25 mm है, वो भी उठा लूंगा पांच टन। आप rate बता दो मुझे क्या पड़ेंगे।
agent
64.4s
Sir, do you have your own vehicle, sir, or would you like to get it done through us? I am just asking in general.
सर आपका खुद का vehicle है सर कि आप हमारे थ्रू ही करवाना चाहेंगे? मैं एक general पूछ रहा हूं।
customer
67.6s
We do arrange the vehicle.
Vehicle तो लगाते हैं हम।
agent
69.2s
Sir, I mean, my rate for HR as of today is 64, sir.
सर मतलब मेरा जो है, HR का अभी आज का ही rate मेरा 64 चल रहा है सर।
customer
72.4s
64?
agent
73.2s
Yes.
जी।
customer
73.9s
No, it won't be viable for us.
नहीं, पड़ता नहीं आएगा हमें तो।
agent
76.0s
Were you buying from local, sir?
आप क्या local से buy कर रहे थे सर?
customer
77.8s
Not local, ours comes directly. 64 is... anyway, no problem.
Local नहीं, हमारा direct ही आता है। 64 तो... चलो, कोई नहीं।
agent
81.0s
The thing is, sir, the rate is increasing every day. Now...
है कि सर, rate तो बढ़ रहा है हर दिन। अभी...
customer
82.6s
No no, it's correct.
नहीं नहीं, सही है।
agent
83.2s
I quoted today's rate... No, look, last week, what I had, we sold it at 61. Now, in just one week...
आज का ही rate बोला था तो... नहीं अभी देखिए, last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही...
customer
86.4s
Even today, the market is up by two and a half rupees.
मार्केट में आज भी ढाई रुपए तेज है।
agent
87.8s
Exactly sir, it will keep increasing now.
वही सर, अभी बढ़ता रहेगा।
customer
88.8s
So in our rebar, the tender is up by two and a half rupees.
तो ये अपना सरिये में ढाई रुपए तेज ही है tender।
agent
91.0s
Exactly sir, it's increasing everywhere so...
वही सर, हर जगह बढ़ ही रहा है तो...
customer
92.2s
I'll do it, okay, okay sir. I have taken your number.
मैं करता हूं, ठीक है, ठीक है जी। मैंने नंबर ले लिया आपका।