{
  "ucid": "21112178947248981",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:11:29",
  "end_time": "2026-09-15 17:14:28",
  "duration_sec": 179,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA65bdc231c30bd62f3f37b92745833a2e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 15,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947248981__DIA65bdc231c30bd62f3f37b92745833a2e.mp3",
  "audio_bytes": 468720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 156.24,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello, Lakhpal Metal?   (हेलो, लखपाल मेटल?)\n[4s] CUSTOMER: Yes, who is this?   (हां जी, कौन?)\n[5s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: Yes, speak.   (हां जी बोलो।)\n[8s] AGENT: Sir, we received an inquiry from you on our platform, I called regarding that. Do you have any requirement in HR or CR, sir?   (सर जी हमारे प्लेटफार्म पे inquiry आई थी आपकी, उसके regarding ही call की थी। कुछ requirement थी सर HR में या CR में?)\n[12s] CUSTOMER: In HR. What is the minimum I will have to pick up?   (HR में। कितना मतलब मिनिमम वो उठाना पड़ेगा?)\n[16s] AGENT: Sir, SKU wise, meaning if you need it in one thickness, it's for five tons, sir.   (सर SKU wise मतलब जैसे अगर आपको कोई एक thickness में चाहिए तो पांच टन का रहता है सर।)\n[19s] CUSTOMER: Okay, so will you get it from your local vendors or will I get it directly?   (अच्छा, तो ये local vendors ही दिलाओगे आप अपने या direct मिलेगा?)\n[22s] AGENT: It's direct, sir.   (Direct है सर।)\n[22s] CUSTOMER: Directly from JSW?   (Direct JSW से?)\n[23s] AGENT: From our stockyard.   (Stockyard से हमारे।)\n[24s] CUSTOMER: Where is the stockyard in our Faridabad?   (कि अपने फरीदाबाद में किधर है stockyard?)\n[26s] AGENT: Sir, mine is in Ghaziabad, one minute.   (सर मेरा गाजियाबाद में है एक मिनट।)\n[28s] CUSTOMER: Oh, yours is in Ghaziabad?   (अच्छा, आपका गाजियाबाद में है?)\n[30s] AGENT: Yes, yes.   (हां हां।)\n[30s] CUSTOMER: So are you speaking from JSW or some firm, what?   (तो आप JSW से बोल रहे हैं या कोई फर्म, क्या?)\n[32s] AGENT: I am speaking from JSW One, sir.   (JSW One से बोल रहा हूं सर।)\n[33s] CUSTOMER: From JSW One?   (JSW One से?)\n[34s] AGENT: Yes.   (हां।)\n[35s] CUSTOMER: Okay. We need HR. Meaning if we take a 16 mm coil, what size will it be available in and for how many tons?   (अच्छा। हमें तो HR चाहिए होता है। मतलब अगर coil में हम 16 mm की तो क्या size में मिलेगा और कितने टन की मिलेगी?)\n[40s] AGENT: Sir, for coil, in 16 mm you get plates, sir, more than coil.   (सर coil का तो 16 mm में तो plate मिलती है सर, coil से ज्यादा।)\n[43s] CUSTOMER: Yes?   (हां जी?)\n[43s] AGENT: Sir, at 16 mm it will be a plate, sir, meaning it's not in coil form. Mostly it's in sheet form for you, I mean.   (सर 16 mm पे तो वो plate रहेगी सर, मतलब coil form में तो रहती नहीं है। ज्यादातर sheet form में रहती है आपको मतलब।)\n[48s] CUSTOMER: Okay. Then tell me the minimum for a sheet.   (अच्छा। तो sheet बता दो मिनिमम।)\n[49s] AGENT: Yes. I will check and tell you that, sir, in which length it is available with me.   (हां। मैं वो उसका चेक करके बता दूंगा सर, मेरे पास कौनसे length में available है।)\n[52s] CUSTOMER: Tell me for 16, 20. I will take five tons of each.   (16, 20 का बता दो आप। मैं ले लूंगा पांच-पांच टन दोनों।)\n[55s] AGENT: 16... sorry, 20, I didn't understand.   (16... sorry, 20 मतलब समझा नहीं मैं।)\n[56s] CUSTOMER: What size of 20 mm will be available with you?   (20 mm की क्या size मिल जाएगा आपके पास?)\n[58s] AGENT: Yes, 16 to 20, you are saying that.   (हां, 16 से 20, ऐसा बोल रहे हैं आप।)\n[59s] CUSTOMER: I will pick up 16 mm, five tons, I will also pick up 20 mm, five tons. Above that, if there is 25 mm, I will pick that up too, five tons. You tell me the rates, what will they be.   (16 mm भी उठा लूंगा पांच टन, 20 mm भी उठा लूंगा पांच टन। इससे ऊपर 25 mm है, वो भी उठा लूंगा पांच टन। आप rate बता दो मुझे क्या पड़ेंगे।)\n[64s] AGENT: Sir, do you have your own vehicle, sir, or would you like to get it done through us? I am just asking in general.   (सर आपका खुद का vehicle है सर कि आप हमारे थ्रू ही करवाना चाहेंगे? मैं एक general पूछ रहा हूं।)\n[68s] CUSTOMER: We do arrange the vehicle.   (Vehicle तो लगाते हैं हम।)\n[69s] AGENT: Sir, I mean, my rate for HR as of today is 64, sir.   (सर मतलब मेरा जो है, HR का अभी आज का ही rate मेरा 64 चल रहा है सर।)\n[72s] CUSTOMER: 64?\n[73s] AGENT: Yes.   (जी।)\n[74s] CUSTOMER: No, it won't be viable for us.   (नहीं, पड़ता नहीं आएगा हमें तो।)\n[76s] AGENT: Were you buying from local, sir?   (आप क्या local से buy कर रहे थे सर?)\n[78s] CUSTOMER: Not local, ours comes directly. 64 is... anyway, no problem.   (Local नहीं, हमारा direct ही आता है। 64 तो... चलो, कोई नहीं।)\n[81s] AGENT: The thing is, sir, the rate is increasing every day. Now...   (है कि सर, rate तो बढ़ रहा है हर दिन। अभी...)\n[83s] CUSTOMER: No no, it's correct.   (नहीं नहीं, सही है।)\n[83s] AGENT: I quoted today's rate... No, look, last week, what I had, we sold it at 61. Now, in just one week...   (आज का ही rate बोला था तो... नहीं अभी देखिए, last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही...)\n[86s] CUSTOMER: Even today, the market is up by two and a half rupees.   (मार्केट में आज भी ढाई रुपए तेज है।)\n[88s] AGENT: Exactly sir, it will keep increasing now.   (वही सर, अभी बढ़ता रहेगा।)\n[89s] CUSTOMER: So in our rebar, the tender is up by two and a half rupees.   (तो ये अपना सरिये में ढाई रुपए तेज ही है tender।)\n[91s] AGENT: Exactly sir, it's increasing everywhere so...   (वही सर, हर जगह बढ़ ही रहा है तो...)\n[92s] CUSTOMER: I'll do it, okay, okay sir. I have taken your number.   (मैं करता हूं, ठीक है, ठीक है जी। मैंने नंबर ले लिया आपका।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 47,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "47 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must ask discovery questions to understand the customer's business before you quote a price; this helps you build value and handle price objections effectively.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer from Faridabad, inquired about HR plates in 16, 20, and 25mm thickness, for 5 tons each. The agent clarified the MOQ and that heavy gauge material comes in plates, not coils. When the agent quoted a rate of 64, the customer objected on price. The call ended without a firm next step after a brief discussion on rising market prices.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।\", \"comment\": \"Agent introduced himself and the company, and the customer's immediate engagement served as implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead moving directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"आप क्या local से buy कर रहे थे सर?\", \"comment\": \"Agent only asked about the current supplier type, missing 5 of the 6 required discovery questions before quoting a price.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation moved directly from qualification to a price quotation.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in HR or CR, sir?\", \"comment\": \"Agent asked for a requirement but failed to capture key details like width or delivery date, and did not confirm stock availability.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the customer taking the agent's number; no specific next step was agreed upon by the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must ask discovery questions to understand the customer's business before you quote a price; this helps you build value and handle price objections effectively.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"नहीं, पड़ता नहीं आएगा हमें तो।\", \"response\": \"है कि सर, rate तो बढ़ रहा है हर दिन। अभी... ...last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही...\"}], \"call_summary\": \"The customer, a manufacturer from Faridabad, inquired about HR plates in 16, 20, and 25mm thickness, for 5 tons each. The agent clarified the MOQ and that heavy gauge material comes in plates, not coils. When the agent quoted a rate of 64, the customer objected on price. The call ended without a firm next step after a brief discussion on rising market prices.\"}",
  "error": null,
  "latency_ms": 34347,
  "input_tokens": 4309,
  "output_tokens": 839,
  "created_at": "2026-09-25 10:44:09",
  "sentiment": "negative",
  "sentiment_score": -0.179,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 6,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.518,
  "agent_talk_sec": 41.0,
  "customer_talk_sec": 38.1,
  "dead_air_sec": 99.9,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 341.0,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 24,
  "discovery_qs": 4,
  "words_agent": 233,
  "words_customer": 224,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947248981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.58,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178947248981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 3.5,
      "text_en": "Hello, Lakhpal Metal?",
      "text_native": "हेलो, लखपाल मेटल?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.88,
      "end_s": 4.5,
      "text_en": "Yes, who is this?",
      "text_native": "हां जी, कौन?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.88,
      "end_s": 7.0,
      "text_en": "Sir, hello. I am Aditya Pandey calling from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.08,
      "text_en": "Yes, speak.",
      "text_native": "हां जी बोलो।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 11.6,
      "text_en": "Sir, we received an inquiry from you on our platform, I called regarding that. Do you have any requirement in HR or CR, sir?",
      "text_native": "सर जी हमारे प्लेटफार्म पे inquiry आई थी आपकी, उसके regarding ही call की थी। कुछ requirement थी सर HR में या CR में?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 15.1,
      "text_en": "In HR. What is the minimum I will have to pick up?",
      "text_native": "HR में। कितना मतलब मिनिमम वो उठाना पड़ेगा?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 18.6,
      "text_en": "Sir, SKU wise, meaning if you need it in one thickness, it's for five tons, sir.",
      "text_native": "सर SKU wise मतलब जैसे अगर आपको कोई एक thickness में चाहिए तो पांच टन का रहता है सर।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 21.5,
      "text_en": "Okay, so will you get it from your local vendors or will I get it directly?",
      "text_native": "अच्छा, तो ये local vendors ही दिलाओगे आप अपने या direct मिलेगा?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 22.0,
      "text_en": "It's direct, sir.",
      "text_native": "Direct है सर।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 22.5,
      "text_en": "Directly from JSW?",
      "text_native": "Direct JSW से?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 23.8,
      "text_en": "From our stockyard.",
      "text_native": "Stockyard से हमारे।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.4,
      "end_s": 26.0,
      "text_en": "Where is the stockyard in our Faridabad?",
      "text_native": "कि अपने फरीदाबाद में किधर है stockyard?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 27.6,
      "text_en": "Sir, mine is in Ghaziabad, one minute.",
      "text_native": "सर मेरा गाजियाबाद में है एक मिनट।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 29.1,
      "text_en": "Oh, yours is in Ghaziabad?",
      "text_native": "अच्छा, आपका गाजियाबाद में है?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 29.9,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 32.0,
      "text_en": "So are you speaking from JSW or some firm, what?",
      "text_native": "तो आप JSW से बोल रहे हैं या कोई फर्म, क्या?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 33.3,
      "text_en": "I am speaking from JSW One, sir.",
      "text_native": "JSW One से बोल रहा हूं सर।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 34.0,
      "text_en": "From JSW One?",
      "text_native": "JSW One से?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 34.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 20,
      "speaker": "customer",
      "start_s": 35.4,
      "end_s": 40.0,
      "text_en": "Okay. We need HR. Meaning if we take a 16 mm coil, what size will it be available in and for how many tons?",
      "text_native": "अच्छा। हमें तो HR चाहिए होता है। मतलब अगर coil में हम 16 mm की तो क्या size में मिलेगा और कितने टन की मिलेगी?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 42.5,
      "text_en": "Sir, for coil, in 16 mm you get plates, sir, more than coil.",
      "text_native": "सर coil का तो 16 mm में तो plate मिलती है सर, coil से ज्यादा।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 43.1,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 23,
      "speaker": "agent",
      "start_s": 43.4,
      "end_s": 47.0,
      "text_en": "Sir, at 16 mm it will be a plate, sir, meaning it's not in coil form. Mostly it's in sheet form for you, I mean.",
      "text_native": "सर 16 mm पे तो वो plate रहेगी सर, मतलब coil form में तो रहती नहीं है। ज्यादातर sheet form में रहती है आपको मतलब।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 24,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 48.6,
      "text_en": "Okay. Then tell me the minimum for a sheet.",
      "text_native": "अच्छा। तो sheet बता दो मिनिमम।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 25,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 51.8,
      "text_en": "Yes. I will check and tell you that, sir, in which length it is available with me.",
      "text_native": "हां। मैं वो उसका चेक करके बता दूंगा सर, मेरे पास कौनसे length में available है।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 26,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 54.4,
      "text_en": "Tell me for 16, 20. I will take five tons of each.",
      "text_native": "16, 20 का बता दो आप। मैं ले लूंगा पांच-पांच टन दोनों।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 27,
      "speaker": "agent",
      "start_s": 54.8,
      "end_s": 56.0,
      "text_en": "16... sorry, 20, I didn't understand.",
      "text_native": "16... sorry, 20 मतलब समझा नहीं मैं।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 28,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 57.6,
      "text_en": "What size of 20 mm will be available with you?",
      "text_native": "20 mm की क्या size मिल जाएगा आपके पास?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 29,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 59.2,
      "text_en": "Yes, 16 to 20, you are saying that.",
      "text_native": "हां, 16 से 20, ऐसा बोल रहे हैं आप।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 30,
      "speaker": "customer",
      "start_s": 59.3,
      "end_s": 64.0,
      "text_en": "I will pick up 16 mm, five tons, I will also pick up 20 mm, five tons. Above that, if there is 25 mm, I will pick that up too, five tons. You tell me the rates, what will they be.",
      "text_native": "16 mm भी उठा लूंगा पांच टन, 20 mm भी उठा लूंगा पांच टन। इससे ऊपर 25 mm है, वो भी उठा लूंगा पांच टन। आप rate बता दो मुझे क्या पड़ेंगे।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 31,
      "speaker": "agent",
      "start_s": 64.4,
      "end_s": 67.4,
      "text_en": "Sir, do you have your own vehicle, sir, or would you like to get it done through us? I am just asking in general.",
      "text_native": "सर आपका खुद का vehicle है सर कि आप हमारे थ्रू ही करवाना चाहेंगे? मैं एक general पूछ रहा हूं।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 32,
      "speaker": "customer",
      "start_s": 67.6,
      "end_s": 68.8,
      "text_en": "We do arrange the vehicle.",
      "text_native": "Vehicle तो लगाते हैं हम।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 33,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 72.0,
      "text_en": "Sir, I mean, my rate for HR as of today is 64, sir.",
      "text_native": "सर मतलब मेरा जो है, HR का अभी आज का ही rate मेरा 64 चल रहा है सर।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 34,
      "speaker": "customer",
      "start_s": 72.4,
      "end_s": 72.8,
      "text_en": "64?",
      "text_native": "64?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 35,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 73.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 36,
      "speaker": "customer",
      "start_s": 73.9,
      "end_s": 75.2,
      "text_en": "No, it won't be viable for us.",
      "text_native": "नहीं, पड़ता नहीं आएगा हमें तो।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 37,
      "speaker": "agent",
      "start_s": 76.0,
      "end_s": 77.2,
      "text_en": "Were you buying from local, sir?",
      "text_native": "आप क्या local से buy कर रहे थे सर?"
    },
    {
      "ucid": "21112178947248981",
      "idx": 38,
      "speaker": "customer",
      "start_s": 77.8,
      "end_s": 80.4,
      "text_en": "Not local, ours comes directly. 64 is... anyway, no problem.",
      "text_native": "Local नहीं, हमारा direct ही आता है। 64 तो... चलो, कोई नहीं।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 39,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 82.6,
      "text_en": "The thing is, sir, the rate is increasing every day. Now...",
      "text_native": "है कि सर, rate तो बढ़ रहा है हर दिन। अभी..."
    },
    {
      "ucid": "21112178947248981",
      "idx": 40,
      "speaker": "customer",
      "start_s": 82.6,
      "end_s": 83.2,
      "text_en": "No no, it's correct.",
      "text_native": "नहीं नहीं, सही है।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 41,
      "speaker": "agent",
      "start_s": 83.2,
      "end_s": 86.4,
      "text_en": "I quoted today's rate... No, look, last week, what I had, we sold it at 61. Now, in just one week...",
      "text_native": "आज का ही rate बोला था तो... नहीं अभी देखिए, last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही..."
    },
    {
      "ucid": "21112178947248981",
      "idx": 42,
      "speaker": "customer",
      "start_s": 86.4,
      "end_s": 87.6,
      "text_en": "Even today, the market is up by two and a half rupees.",
      "text_native": "मार्केट में आज भी ढाई रुपए तेज है।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 43,
      "speaker": "agent",
      "start_s": 87.8,
      "end_s": 88.8,
      "text_en": "Exactly sir, it will keep increasing now.",
      "text_native": "वही सर, अभी बढ़ता रहेगा।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 44,
      "speaker": "customer",
      "start_s": 88.8,
      "end_s": 90.8,
      "text_en": "So in our rebar, the tender is up by two and a half rupees.",
      "text_native": "तो ये अपना सरिये में ढाई रुपए तेज ही है tender।"
    },
    {
      "ucid": "21112178947248981",
      "idx": 45,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 92.2,
      "text_en": "Exactly sir, it's increasing everywhere so...",
      "text_native": "वही सर, हर जगह बढ़ ही रहा है तो..."
    },
    {
      "ucid": "21112178947248981",
      "idx": 46,
      "speaker": "customer",
      "start_s": 92.2,
      "end_s": 94.4,
      "text_en": "I'll do it, okay, okay sir. I have taken your number.",
      "text_native": "मैं करता हूं, ठीक है, ठीक है जी। मैंने नंबर ले लिया आपका।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178947248981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।",
      "comment": "Agent introduced himself and the company, and the customer's immediate engagement served as implicit permission to proceed."
    },
    {
      "ucid": "21112178947248981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead moving directly to asking about requirements."
    },
    {
      "ucid": "21112178947248981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "आप क्या local से buy कर रहे थे सर?",
      "comment": "Agent only asked about the current supplier type, missing 5 of the 6 required discovery questions before quoting a price."
    },
    {
      "ucid": "21112178947248981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation moved directly from qualification to a price quotation."
    },
    {
      "ucid": "21112178947248981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in HR or CR, sir?",
      "comment": "Agent asked for a requirement but failed to capture key details like width or delivery date, and did not confirm stock availability."
    },
    {
      "ucid": "21112178947248981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the customer taking the agent's number; no specific next step was agreed upon by the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178947248981",
      "obj_type": "price",
      "state": "handled",
      "evidence": "नहीं, पड़ता नहीं आएगा हमें तो।",
      "response": "है कि सर, rate तो बढ़ रहा है हर दिन। अभी... ...last week की जो मैंने था ना, हमने 61 पे बेचा। अभी एक हफ्ते में ही..."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}