JSWOzonetel · Call Analysis

Call 21112178947247451 2026-09-15 · sudeeps · 1:38

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_GP_Coated_Sep26 No_requirement full conversation 16 turns, clean transcript (0% inaudible) Hindi 16 supply_led (campaign_name:medium)
Audio: clear: The conversation is a clear example of Hindi-English code-mixing (Hinglish).

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
2.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
MOQ: None MT None

3 · Supply

US
none
customer wanted it 15-20 days; we committed to no date

4 · Sentiment

the CUSTOMER
-0.35
confidence high · +2/−5 from 10 hits
0.6*lexical + 0.4*prior
rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name or ask if it was a good time to talk.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) Agent made no attempt to ask any discovery questions after the customer stated no immediate requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for GP sheets right now?

Summary

This was a follow-up call. The customer confirmed they have no immediate requirement for GP sheets, having already purchased. The customer brought up a past issue where JSW's 5-ton MOQ was too high for their needs (2.5-3 tons). The agent offered to fulfill a 3-ton order in the future and learned the next requirement will be in 15-20 days, but did not set a firm callback.

Coaching

When a customer has no immediate need, use that as an opportunity to conduct discovery to understand their business for future calls, and always close with a specific, committed next step like 'I will call you back in 15 days'.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel.
Agent did not use the customer's name or ask if it was a good time to talk.
SL2 Hook (supply/price signal) 2 fail – 0.0
Do you have any requirement for GP sheets right now?
Agent did not lead with a supply or price hook, instead jumping directly to a qualification question.
SL3 Discovery (6 Qs) 2 fail 0 0.0
Agent made no attempt to ask any discovery questions after the customer stated no immediate requirement.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was conducted, and consequently no USPs were pitched.
SL5 Qualify 2 pass – 2.0
Do you have any requirement for GP sheets right now?
Agent successfully executed the intent by asking if a current requirement exists.
SL6 Closure with next step 1 fail – 0.0
15 to 20 more days. Okay sir. Alright. Thank you.
Agent identified a future need in 15-20 days but did not commit to a specific callback date.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.519 21.5s 19.9s 56.6s 6.7s 334.9 0 8 8 4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.2s
Hello
हॅलो
agent
0.9s
Aircor Engineering?
agent
1.7s
Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel. Your company was registered for the Nashik location. This was a follow-up call regarding steel procurement, sir. Do you have any requirement for GP sheets right now?
हां सर, राकेश जी बोल रहा हूं JSW One से, जिंदाल स्टील। यह आपका कंपनी रजिस्टर हुआ था नाशिक लोकेशन के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर। अभी कुछ रिक्वायरमेंट है आपको जीपी शीट्स में?
customer
8.0s
No, not at the moment. Whatever I needed, I purchased it from here.
नहीं, अभी फिलहाल तो नहीं है। जो था मैंने वो इधर से परचेस कर लिया था।
agent
11.6s
Hmm hmm hmm. Last time you had given one, that's right.
हम्म हम्म हम्म। पिछली बार आपने दिया था बराबर एक।
customer
13.5s
Yes, so I needed it at that time. You said I would have to take at least five tons of material.
हां, तो वो टाइम पे लग रहा था। आप बोले कम से कम तो पांच टन माल लेना पड़ेगा।
agent
17.8s
Yes, our MOQ is five tons, sir.
हां, हमारा MOQ पांच टन का है सर हमारा।
customer
19.5s
Yes, that's fine sir, but I didn't need that much. Because I am not such a big contractor, I am not that much of a seller.
हां, ठीक है ना सर, लेकिन इतना तो अपने को नहीं चाहिए था। क्योंकि अपन इतना बड़ा कॉन्ट्रैक्टर नहीं है, अपन सेलर ही नहीं है उतना।
agent
24.5s
Minimum to minimum, at least arrange for three tons. I will get it done in three tons. Three tons, three tons.
मिनिमम टू मिनिमम एटलीस्ट थ्री टन्स तो कराओ। थ्री टन्स में करवा दूंगा। थ्री टन्स, थ्री टन्स।
customer
29.3s
Three tons?
तीन टन?
agent
29.8s
Hmm.
हम्म।
customer
30.1s
Yes, three tons, up to two and a half tons is possible.
हां, तीन टन, ढाई टन तक हो सकता है।
agent
32.3s
Right? If a requirement for three tons comes up, let me know, sir. I will forward my number to you on WhatsApp. When will your requirement be live?
है ना? तीन टन का कुछ आता है तो बताइए सर मुझे। मैं आपको WhatsApp पे मेरा नंबर फॉरवर्ड करके दूंगा। कब तक लाइव होगा आपका रिक्वायरमेंट?
customer
37.8s
Sir, it will come up in fifteen-twenty days.
सर, अभी तो पंद्रह-बीस दिन में आ जाएगा।
agent
40.5s
15 to 20 more days. Okay sir. Alright. Thank you.
15 to 20 days और। ओके सर। चलो। थैंक यू।
customer
42.0s
Yes, that's all. Okay.
हां, बस। ठीक है।