{
  "ucid": "21112178947247451",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:11:14",
  "end_time": "2026-09-15 17:12:52",
  "duration_sec": 98,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc2e9589537a8f527529d2024bbdf53fc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 16,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947247451__DIAc2e9589537a8f527529d2024bbdf53fc.mp3",
  "audio_bytes": 228528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 76.176,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Aircor Engineering?\n[2s] AGENT: Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel. Your company was registered for the Nashik location. This was a follow-up call regarding steel procurement, sir. Do you have any requirement for GP sheets right now?   (हां सर, राकेश जी बोल रहा हूं JSW One से, जिंदाल स्टील। यह आपका कंपनी रजिस्टर हुआ था नाशिक लोकेशन के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर। अभी कुछ रिक्वायरमेंट है आपको जीपी शीट्स में?)\n[8s] CUSTOMER: No, not at the moment. Whatever I needed, I purchased it from here.   (नहीं, अभी फिलहाल तो नहीं है। जो था मैंने वो इधर से परचेस कर लिया था।)\n[12s] AGENT: Hmm hmm hmm. Last time you had given one, that's right.   (हम्म हम्म हम्म। पिछली बार आपने दिया था बराबर एक।)\n[14s] CUSTOMER: Yes, so I needed it at that time. You said I would have to take at least five tons of material.   (हां, तो वो टाइम पे लग रहा था। आप बोले कम से कम तो पांच टन माल लेना पड़ेगा।)\n[18s] AGENT: Yes, our MOQ is five tons, sir.   (हां, हमारा MOQ पांच टन का है सर हमारा।)\n[19s] CUSTOMER: Yes, that's fine sir, but I didn't need that much. Because I am not such a big contractor, I am not that much of a seller.   (हां, ठीक है ना सर, लेकिन इतना तो अपने को नहीं चाहिए था। क्योंकि अपन इतना बड़ा कॉन्ट्रैक्टर नहीं है, अपन सेलर ही नहीं है उतना।)\n[24s] AGENT: Minimum to minimum, at least arrange for three tons. I will get it done in three tons. Three tons, three tons.   (मिनिमम टू मिनिमम एटलीस्ट थ्री टन्स तो कराओ। थ्री टन्स में करवा दूंगा। थ्री टन्स, थ्री टन्स।)\n[29s] CUSTOMER: Three tons?   (तीन टन?)\n[30s] AGENT: Hmm.   (हम्म।)\n[30s] CUSTOMER: Yes, three tons, up to two and a half tons is possible.   (हां, तीन टन, ढाई टन तक हो सकता है।)\n[32s] AGENT: Right? If a requirement for three tons comes up, let me know, sir. I will forward my number to you on WhatsApp. When will your requirement be live?   (है ना? तीन टन का कुछ आता है तो बताइए सर मुझे। मैं आपको WhatsApp पे मेरा नंबर फॉरवर्ड करके दूंगा। कब तक लाइव होगा आपका रिक्वायरमेंट?)\n[38s] CUSTOMER: Sir, it will come up in fifteen-twenty days.   (सर, अभी तो पंद्रह-बीस दिन में आ जाएगा।)\n[40s] AGENT: 15 to 20 more days. Okay sir. Alright. Thank you.   (15 to 20 days और। ओके सर। चलो। थैंक यू।)\n[42s] CUSTOMER: Yes, that's all. Okay.   (हां, बस। ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The conversation is a clear example of Hindi-English code-mixing (Hinglish).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate need, use that as an opportunity to conduct discovery to understand their business for future calls, and always close with a specific, committed next step like 'I will call you back in 15 days'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "15-20 days",
  "agent_committed_date": null,
  "call_summary": "This was a follow-up call. The customer confirmed they have no immediate requirement for GP sheets, having already purchased. The customer brought up a past issue where JSW's 5-ton MOQ was too high for their needs (2.5-3 tons). The agent offered to fulfill a 3-ton order in the future and learned the next requirement will be in 15-20 days, but did not set a firm callback.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel.\", \"comment\": \"Agent did not use the customer's name or ask if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for GP sheets right now?\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent made no attempt to ask any discovery questions after the customer stated no immediate requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for GP sheets right now?\", \"comment\": \"Agent successfully executed the intent by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"15 to 20 more days. Okay sir. Alright. Thank you.\", \"comment\": \"Agent identified a future need in 15-20 days but did not commit to a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, use that as an opportunity to conduct discovery to understand their business for future calls, and always close with a specific, committed next step like 'I will call you back in 15 days'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"15-20 days\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"This was a follow-up call. The customer confirmed they have no immediate requirement for GP sheets, having already purchased. The customer brought up a past issue where JSW's 5-ton MOQ was too high for their needs (2.5-3 tons). The agent offered to fulfill a 3-ton order in the future and learned the next requirement will be in 15-20 days, but did not set a firm callback.\"}",
  "error": null,
  "latency_ms": 38549,
  "input_tokens": 3271,
  "output_tokens": 781,
  "created_at": "2026-09-25 10:44:18",
  "sentiment": "negative",
  "sentiment_score": -0.347,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 5,
  "lex_hits": 10,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.519,
  "agent_talk_sec": 21.5,
  "customer_talk_sec": 19.9,
  "dead_air_sec": 56.6,
  "longest_monologue_sec": 6.7,
  "agent_wpm": 334.9,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 120,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947247451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.79,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178947247451",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.91,
      "end_s": 1.51,
      "text_en": "Aircor Engineering?",
      "text_native": "Aircor Engineering?"
    },
    {
      "ucid": "21112178947247451",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 7.8,
      "text_en": "Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel. Your company was registered for the Nashik location. This was a follow-up call regarding steel procurement, sir. Do you have any requirement for GP sheets right now?",
      "text_native": "हां सर, राकेश जी बोल रहा हूं JSW One से, जिंदाल स्टील। यह आपका कंपनी रजिस्टर हुआ था नाशिक लोकेशन के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर। अभी कुछ रिक्वायरमेंट है आपको जीपी शीट्स में?"
    },
    {
      "ucid": "21112178947247451",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.98,
      "end_s": 11.4,
      "text_en": "No, not at the moment. Whatever I needed, I purchased it from here.",
      "text_native": "नहीं, अभी फिलहाल तो नहीं है। जो था मैंने वो इधर से परचेस कर लिया था।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.58,
      "end_s": 13.5,
      "text_en": "Hmm hmm hmm. Last time you had given one, that's right.",
      "text_native": "हम्म हम्म हम्म। पिछली बार आपने दिया था बराबर एक।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 17.78,
      "text_en": "Yes, so I needed it at that time. You said I would have to take at least five tons of material.",
      "text_native": "हां, तो वो टाइम पे लग रहा था। आप बोले कम से कम तो पांच टन माल लेना पड़ेगा।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.78,
      "end_s": 19.28,
      "text_en": "Yes, our MOQ is five tons, sir.",
      "text_native": "हां, हमारा MOQ पांच टन का है सर हमारा।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.46,
      "end_s": 24.5,
      "text_en": "Yes, that's fine sir, but I didn't need that much. Because I am not such a big contractor, I am not that much of a seller.",
      "text_native": "हां, ठीक है ना सर, लेकिन इतना तो अपने को नहीं चाहिए था। क्योंकि अपन इतना बड़ा कॉन्ट्रैक्टर नहीं है, अपन सेलर ही नहीं है उतना।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 28.82,
      "text_en": "Minimum to minimum, at least arrange for three tons. I will get it done in three tons. Three tons, three tons.",
      "text_native": "मिनिमम टू मिनिमम एटलीस्ट थ्री टन्स तो कराओ। थ्री टन्स में करवा दूंगा। थ्री टन्स, थ्री टन्स।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 9,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 29.84,
      "text_en": "Three tons?",
      "text_native": "तीन टन?"
    },
    {
      "ucid": "21112178947247451",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.84,
      "end_s": 30.14,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.14,
      "end_s": 32.0,
      "text_en": "Yes, three tons, up to two and a half tons is possible.",
      "text_native": "हां, तीन टन, ढाई टन तक हो सकता है।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 37.54,
      "text_en": "Right? If a requirement for three tons comes up, let me know, sir. I will forward my number to you on WhatsApp. When will your requirement be live?",
      "text_native": "है ना? तीन टन का कुछ आता है तो बताइए सर मुझे। मैं आपको WhatsApp पे मेरा नंबर फॉरवर्ड करके दूंगा। कब तक लाइव होगा आपका रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178947247451",
      "idx": 13,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 40.48,
      "text_en": "Sir, it will come up in fifteen-twenty days.",
      "text_native": "सर, अभी तो पंद्रह-बीस दिन में आ जाएगा।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 14,
      "speaker": "agent",
      "start_s": 40.48,
      "end_s": 42.0,
      "text_en": "15 to 20 more days. Okay sir. Alright. Thank you.",
      "text_native": "15 to 20 days और। ओके सर। चलो। थैंक यू।"
    },
    {
      "ucid": "21112178947247451",
      "idx": 15,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 43.5,
      "text_en": "Yes, that's all. Okay.",
      "text_native": "हां, बस। ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178947247451",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, this is Rakesh ji speaking from JSW One, Jindal Steel.",
      "comment": "Agent did not use the customer's name or ask if it was a good time to talk."
    },
    {
      "ucid": "21112178947247451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for GP sheets right now?",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178947247451",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent made no attempt to ask any discovery questions after the customer stated no immediate requirement."
    },
    {
      "ucid": "21112178947247451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178947247451",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for GP sheets right now?",
      "comment": "Agent successfully executed the intent by asking if a current requirement exists."
    },
    {
      "ucid": "21112178947247451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "15 to 20 more days. Okay sir. Alright. Thank you.",
      "comment": "Agent identified a future need in 15-20 days but did not commit to a specific callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}