Call 21112178947225921 2026-09-15 · Aditya Pandey · 2:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center environment) on the agent's side throughout the call, which sometimes makes their speech slightly difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, monthly volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation went directly to price and qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
और लोकल मुझे सेल का मिल जाता है।
did well
Hook (supply/price signal)
मटेरियल तो है अवेलेबल हमारे पास अभी।
Qualify
अह सर कितना टन है आपका?
Summary
The customer in Jhansi confirmed a current requirement for 10 MT of HR plate/sheet (2-8mm). He stated he currently buys SAIL locally at Rs 64. The agent confirmed he could supply from the Ghaziabad stockyard and quoted a matching base price, but failed to conduct discovery or set a concrete next step. The call ended with the customer stating he would call back.
Coaching
You missed the entire discovery phase. Before quoting a price, you must understand the customer's business (what they make, their monthly volume) to build rapport and tailor your pitch.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से। Agent introduced himself and JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | मटेरियल तो है अवेलेबल हमारे पास अभी। Agent used material availability as the hook, which is compliant for a supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, monthly volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation went directly to price and qualification. |
| SL5 Qualify | 2 | pass | – | 2.0 | अह सर कितना टन है आपका? Agent successfully asked if a requirement existed and captured quantity, location, and thickness. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | मैं आपको कॉल बैक करता हूं। Agent did not establish a next step; he accepted the customer's vague promise to call back. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | और लोकल मुझे सेल का मिल जाता है। |
no response |
| price | handled | वो 64 रुपए मिल रहा है इस समय। |
हां वही, 64 में हमारा भी वही है... इसमें सर लोडिंग इन्क्लूडेड है। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.583 | 34.2s | 24.5s | 104.3s | 4.1s | 342.1 | 0 | 23 | 19 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
हॅलो?
agent
1.8s
Hello Vinayak Raikar?
हॅलो विनायक रायकर?
customer
3.3s
Yes.
हां जी।
agent
4.0s
Sir, hello, I am Aditya Pandey calling from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
6.7s
Speak, Mr. Pandey.
बोलिए पांडे जी।
agent
7.8s
Uh sir, you were registered in our records, the call was regarding that. Did you have any requirement, sir, in HR or?
अह सर जी हमारे रेकॉर्ड में रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या?
customer
11.3s
Yes, there is a lot.
हां, बहुत रहती है।
agent
12.8s
Can you share it, sir? We can share, we can provide. We have the material available with us now.
शेयर कर सकते हैं सर? हम आपको शेयर, प्रोवाइड कर सकते हैं। मटेरियल तो है अवेलेबल हमारे पास अभी।
customer
17.0s
From where will you give it to me?
आप कहां से देंगे मुझे?
agent
18.5s
Sir, where is it required for you?
सर आपका कहां रिक्वायर्ड है सर?
customer
19.8s
Jhansi.
झांसी।
agent
20.5s
Jhansi.
झांसी।
agent
21.2s
Sir, since it's HR material, I can get it provided from the Ghaziabad stockyard.
सर मेरा तो जैसे HR का मटेरियल है तो गाजियाबाद स्टॉकयार्ड से मैं प्रोवाइड करवा सकता हूं।
customer
24.8s
What rate will you give for plate? From 2mm up to 6mm, 8mm.
क्या रेट देंगे प्लेट? 2mm से लेकर के 6mm, 8mm तक।
agent
27.5s
6mm, 8mm. Uh, one minute.
6mm, 8mm तक। अह एक मिनट।
agent
35.2s
Sir, right now, I mean, I am telling you an average rate, that it's going for 64, sir.
सर अभी तो मतलब मैं एक एवरेज रेट बता रहा हूं कि 64 चल रहा है सर।
customer
38.0s
64?
agent
38.8s
No no, yes 64.
नहीं नहीं, हां 64।
customer
39.8s
Is this for plate or for sheet?
ये प्लेट का है या शीट का है?
agent
41.0s
It's for sheet, sir.
शीट का है सर ये।
customer
42.0s
Yes, for sheet. Plate is different, right?
हां शीट का, प्लेट का अलग है ना?
agent
43.2s
Yes, plate is different, sir.
हां प्लेट अलग है सर।
customer
44.0s
If plate is different, then it will cost me 70, right?
प्लेट अलग है तो मेरेको 70 पड़ेगा ना?
agent
46.2s
Uh, sir, how many tons do you have?
अह सर कितना टन है आपका?
customer
47.8s
I will take 10 tons from you.
मैं 10 टन लूंगा आपसे।
agent
49.0s
10 tons, meaning... sir, we can... we will get that done, sir. I will message about the plate. If you want, you can arrange your own vehicle as well.
10 टन, मतलब तो सर हम एक, वो तो हम करवा देंगे सर प्लेट का मैं मैसेज कर लूंगा। अगर आप चाहें तो खुद का भी आप वेहिकल लगा सकते हैं।
customer
53.0s
You wait, I am telling you my problem, one minute. Mr. Pandey, listen. I am getting the material locally.
आप रुको, मैं आपको अपनी प्रॉब्लम बता रहा हूं, एक मिनट। पांडे जी सुनिए जरा। मेरेको लोकल मिल रहा है मटेरियल।
agent
56.5s
Hmm hmm.
हम्म हम्म।
customer
57.5s
And locally I get it from SAIL. It's available for 64 rupees at this time.
और लोकल मुझे सेल का मिल जाता है। वो 64 रुपए मिल रहा है इस समय।
agent
60.0s
For how much?
कितने में?
customer
60.8s
64.
agent
61.8s
Yes, that's right, ours is also the same at 64.
हां वही, 64 में हमारा भी वही है।
customer
63.5s
Yes, are you telling me this excluding GST or is it including GST?
हां, ये आप एक्सक्लूडिंग GST बता रहे हैं या इन्क्लूडिंग GST है?
agent
66.0s
Sir, it's without GST.
सर विदाउट GST है तो।
customer
67.2s
Without GST, right?
विदाउट GST ना?
agent
68.0s
In this, sir, loading is included. Meaning, in the rate I am telling you, only loading is included.
इसमें सर लोडिंग इन्क्लूडेड है। मतलब ये जो रेट मैं बता रहा हूं उसमें लोडिंग इन्क्लूडेड है बस।
customer
70.8s
No, loading is included but, and you will give the biggest size possible?
नहीं लोडिंग इन्क्लूडेड है लेकिन, और साइज तो बड़े से बड़ा दे देंगे आप?
agent
73.2s
Hmm hmm.
हम्म हम्म।
customer
74.0s
You will give a big size, right?
बड़ा साइज तो बड़ा दे देंगे?
agent
75.5s
Sir, one...
सर एक...
customer
76.0s
I will call you back.
मैं आपको कॉल बैक करता हूं।
agent
78.2s
Okay sir, okay, I will...
ठीक है सर, ठीक है, मैं आपको...