{
  "ucid": "21112178947225921",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:07:39",
  "end_time": "2026-09-15 17:10:22",
  "duration_sec": 163,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA60f3cd7a771f7c47923384c7b890d348.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 18,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947225921__DIA60f3cd7a771f7c47923384c7b890d348.mp3",
  "audio_bytes": 443232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 147.744,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?   (हॅलो?)\n[2s] AGENT: Hello Vinayak Raikar?   (हॅलो विनायक रायकर?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[7s] CUSTOMER: Speak, Mr. Pandey.   (बोलिए पांडे जी।)\n[8s] AGENT: Uh sir, you were registered in our records, the call was regarding that. Did you have any requirement, sir, in HR or?   (अह सर जी हमारे रेकॉर्ड में रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या?)\n[11s] CUSTOMER: Yes, there is a lot.   (हां, बहुत रहती है।)\n[13s] AGENT: Can you share it, sir? We can share, we can provide. We have the material available with us now.   (शेयर कर सकते हैं सर? हम आपको शेयर, प्रोवाइड कर सकते हैं। मटेरियल तो है अवेलेबल हमारे पास अभी।)\n[17s] CUSTOMER: From where will you give it to me?   (आप कहां से देंगे मुझे?)\n[18s] AGENT: Sir, where is it required for you?   (सर आपका कहां रिक्वायर्ड है सर?)\n[20s] CUSTOMER: Jhansi.   (झांसी।)\n[20s] AGENT: Jhansi.   (झांसी।)\n[21s] AGENT: Sir, since it's HR material, I can get it provided from the Ghaziabad stockyard.   (सर मेरा तो जैसे HR का मटेरियल है तो गाजियाबाद स्टॉकयार्ड से मैं प्रोवाइड करवा सकता हूं।)\n[25s] CUSTOMER: What rate will you give for plate? From 2mm up to 6mm, 8mm.   (क्या रेट देंगे प्लेट? 2mm से लेकर के 6mm, 8mm तक।)\n[28s] AGENT: 6mm, 8mm. Uh, one minute.   (6mm, 8mm तक। अह एक मिनट।)\n[35s] AGENT: Sir, right now, I mean, I am telling you an average rate, that it's going for 64, sir.   (सर अभी तो मतलब मैं एक एवरेज रेट बता रहा हूं कि 64 चल रहा है सर।)\n[38s] CUSTOMER: 64?\n[39s] AGENT: No no, yes 64.   (नहीं नहीं, हां 64।)\n[40s] CUSTOMER: Is this for plate or for sheet?   (ये प्लेट का है या शीट का है?)\n[41s] AGENT: It's for sheet, sir.   (शीट का है सर ये।)\n[42s] CUSTOMER: Yes, for sheet. Plate is different, right?   (हां शीट का, प्लेट का अलग है ना?)\n[43s] AGENT: Yes, plate is different, sir.   (हां प्लेट अलग है सर।)\n[44s] CUSTOMER: If plate is different, then it will cost me 70, right?   (प्लेट अलग है तो मेरेको 70 पड़ेगा ना?)\n[46s] AGENT: Uh, sir, how many tons do you have?   (अह सर कितना टन है आपका?)\n[48s] CUSTOMER: I will take 10 tons from you.   (मैं 10 टन लूंगा आपसे।)\n[49s] AGENT: 10 tons, meaning... sir, we can... we will get that done, sir. I will message about the plate. If you want, you can arrange your own vehicle as well.   (10 टन, मतलब तो सर हम एक, वो तो हम करवा देंगे सर प्लेट का मैं मैसेज कर लूंगा। अगर आप चाहें तो खुद का भी आप वेहिकल लगा सकते हैं।)\n[53s] CUSTOMER: You wait, I am telling you my problem, one minute. Mr. Pandey, listen. I am getting the material locally.   (आप रुको, मैं आपको अपनी प्रॉब्लम बता रहा हूं, एक मिनट। पांडे जी सुनिए जरा। मेरेको लोकल मिल रहा है मटेरियल।)\n[56s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[58s] CUSTOMER: And locally I get it from SAIL. It's available for 64 rupees at this time.   (और लोकल मुझे सेल का मिल जाता है। वो 64 रुपए मिल रहा है इस समय।)\n[60s] AGENT: For how much?   (कितने में?)\n[61s] CUSTOMER: 64.\n[62s] AGENT: Yes, that's right, ours is also the same at 64.   (हां वही, 64 में हमारा भी वही है।)\n[64s] CUSTOMER: Yes, are you telling me this excluding GST or is it including GST?   (हां, ये आप एक्सक्लूडिंग GST बता रहे हैं या इन्क्लूडिंग GST है?)\n[66s] AGENT: Sir, it's without GST.   (सर विदाउट GST है तो।)\n[67s] CUSTOMER: Without GST, right?   (विदाउट GST ना?)\n[68s] AGENT: In this, sir, loading is included. Meaning, in the rate I am telling you, only loading is included.   (इसमें सर लोडिंग इन्क्लूडेड है। मतलब ये जो रेट मैं बता रहा हूं उसमें लोडिंग इन्क्लूडेड है बस।)\n[71s] CUSTOMER: No, loading is included but, and you will give the biggest size possible?   (नहीं लोडिंग इन्क्लूडेड है लेकिन, और साइज तो बड़े से बड़ा दे देंगे आप?)\n[73s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[74s] CUSTOMER: You will give a big size, right?   (बड़ा साइज तो बड़ा दे देंगे?)\n[76s] AGENT: Sir, one...   (सर एक...)\n[76s] CUSTOMER: I will call you back.   (मैं आपको कॉल बैक करता हूं।)\n[78s] AGENT: Okay sir, okay, I will...   (ठीक है सर, ठीक है, मैं आपको...)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (call center environment) on the agent's side throughout the call, which sometimes makes their speech slightly difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the entire discovery phase. Before quoting a price, you must understand the customer's business (what they make, their monthly volume) to build rapport and tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer in Jhansi confirmed a current requirement for 10 MT of HR plate/sheet (2-8mm). He stated he currently buys SAIL locally at Rs 64. The agent confirmed he could supply from the Ghaziabad stockyard and quoted a matching base price, but failed to conduct discovery or set a concrete next step. The call ended with the customer stating he would call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।\", \"comment\": \"Agent introduced himself and JSW but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मटेरियल तो है अवेलेबल हमारे पास अभी।\", \"comment\": \"Agent used material availability as the hook, which is compliant for a supply-led pitch.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, monthly volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation went directly to price and qualification.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अह सर कितना टन है आपका?\", \"comment\": \"Agent successfully asked if a requirement existed and captured quantity, location, and thickness.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"मैं आपको कॉल बैक करता हूं।\", \"comment\": \"Agent did not establish a next step; he accepted the customer's vague promise to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the entire discovery phase. Before quoting a price, you must understand the customer's business (what they make, their monthly volume) to build rapport and tailor your pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"वो 64 रुपए मिल रहा है इस समय।\", \"response\": \"हां वही, 64 में हमारा भी वही है... इसमें सर लोडिंग इन्क्लूडेड है।\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"और लोकल मुझे सेल का मिल जाता है।\", \"response\": \"\"}], \"call_summary\": \"The customer in Jhansi confirmed a current requirement for 10 MT of HR plate/sheet (2-8mm). He stated he currently buys SAIL locally at Rs 64. The agent confirmed he could supply from the Ghaziabad stockyard and quoted a matching base price, but failed to conduct discovery or set a concrete next step. The call ended with the customer stating he would call back.\"}",
  "error": null,
  "latency_ms": 30193,
  "input_tokens": 3961,
  "output_tokens": 862,
  "created_at": "2026-09-25 10:44:10",
  "sentiment": "neutral",
  "sentiment_score": -0.073,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.583,
  "agent_talk_sec": 34.2,
  "customer_talk_sec": 24.5,
  "dead_air_sec": 104.3,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 342.1,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 19,
  "discovery_qs": 7,
  "words_agent": 195,
  "words_customer": 140,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947225921",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 1.24,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.76,
      "end_s": 2.84,
      "text_en": "Hello Vinayak Raikar?",
      "text_native": "हॅलो विनायक रायकर?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.26,
      "end_s": 3.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.24,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.44,
      "text_en": "Speak, Mr. Pandey.",
      "text_native": "बोलिए पांडे जी।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 11.04,
      "text_en": "Uh sir, you were registered in our records, the call was regarding that. Did you have any requirement, sir, in HR or?",
      "text_native": "अह सर जी हमारे रेकॉर्ड में रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.34,
      "end_s": 12.14,
      "text_en": "Yes, there is a lot.",
      "text_native": "हां, बहुत रहती है।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 16.0,
      "text_en": "Can you share it, sir? We can share, we can provide. We have the material available with us now.",
      "text_native": "शेयर कर सकते हैं सर? हम आपको शेयर, प्रोवाइड कर सकते हैं। मटेरियल तो है अवेलेबल हमारे पास अभी।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 18.0,
      "text_en": "From where will you give it to me?",
      "text_native": "आप कहां से देंगे मुझे?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.5,
      "text_en": "Sir, where is it required for you?",
      "text_native": "सर आपका कहां रिक्वायर्ड है सर?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.2,
      "text_en": "Jhansi.",
      "text_native": "झांसी।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.9,
      "text_en": "Jhansi.",
      "text_native": "झांसी।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 24.5,
      "text_en": "Sir, since it's HR material, I can get it provided from the Ghaziabad stockyard.",
      "text_native": "सर मेरा तो जैसे HR का मटेरियल है तो गाजियाबाद स्टॉकयार्ड से मैं प्रोवाइड करवा सकता हूं।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 27.2,
      "text_en": "What rate will you give for plate? From 2mm up to 6mm, 8mm.",
      "text_native": "क्या रेट देंगे प्लेट? 2mm से लेकर के 6mm, 8mm तक।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 29.0,
      "text_en": "6mm, 8mm. Uh, one minute.",
      "text_native": "6mm, 8mm तक। अह एक मिनट।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 37.8,
      "text_en": "Sir, right now, I mean, I am telling you an average rate, that it's going for 64, sir.",
      "text_native": "सर अभी तो मतलब मैं एक एवरेज रेट बता रहा हूं कि 64 चल रहा है सर।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 38.5,
      "text_en": "64?",
      "text_native": "64?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 39.8,
      "text_en": "No no, yes 64.",
      "text_native": "नहीं नहीं, हां 64।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 40.8,
      "text_en": "Is this for plate or for sheet?",
      "text_native": "ये प्लेट का है या शीट का है?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 41.8,
      "text_en": "It's for sheet, sir.",
      "text_native": "शीट का है सर ये।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 43.0,
      "text_en": "Yes, for sheet. Plate is different, right?",
      "text_native": "हां शीट का, प्लेट का अलग है ना?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 21,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 43.8,
      "text_en": "Yes, plate is different, sir.",
      "text_native": "हां प्लेट अलग है सर।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 22,
      "speaker": "customer",
      "start_s": 44.0,
      "end_s": 45.5,
      "text_en": "If plate is different, then it will cost me 70, right?",
      "text_native": "प्लेट अलग है तो मेरेको 70 पड़ेगा ना?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 47.2,
      "text_en": "Uh, sir, how many tons do you have?",
      "text_native": "अह सर कितना टन है आपका?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 24,
      "speaker": "customer",
      "start_s": 47.8,
      "end_s": 48.8,
      "text_en": "I will take 10 tons from you.",
      "text_native": "मैं 10 टन लूंगा आपसे।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 25,
      "speaker": "agent",
      "start_s": 49.0,
      "end_s": 53.0,
      "text_en": "10 tons, meaning... sir, we can... we will get that done, sir. I will message about the plate. If you want, you can arrange your own vehicle as well.",
      "text_native": "10 टन, मतलब तो सर हम एक, वो तो हम करवा देंगे सर प्लेट का मैं मैसेज कर लूंगा। अगर आप चाहें तो खुद का भी आप वेहिकल लगा सकते हैं।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 56.5,
      "text_en": "You wait, I am telling you my problem, one minute. Mr. Pandey, listen. I am getting the material locally.",
      "text_native": "आप रुको, मैं आपको अपनी प्रॉब्लम बता रहा हूं, एक मिनट। पांडे जी सुनिए जरा। मेरेको लोकल मिल रहा है मटेरियल।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 57.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 28,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 59.8,
      "text_en": "And locally I get it from SAIL. It's available for 64 rupees at this time.",
      "text_native": "और लोकल मुझे सेल का मिल जाता है। वो 64 रुपए मिल रहा है इस समय।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.0,
      "end_s": 60.5,
      "text_en": "For how much?",
      "text_native": "कितने में?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 61.2,
      "text_en": "64.",
      "text_native": "64."
    },
    {
      "ucid": "21112178947225921",
      "idx": 31,
      "speaker": "agent",
      "start_s": 61.8,
      "end_s": 63.2,
      "text_en": "Yes, that's right, ours is also the same at 64.",
      "text_native": "हां वही, 64 में हमारा भी वही है।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 32,
      "speaker": "customer",
      "start_s": 63.5,
      "end_s": 65.5,
      "text_en": "Yes, are you telling me this excluding GST or is it including GST?",
      "text_native": "हां, ये आप एक्सक्लूडिंग GST बता रहे हैं या इन्क्लूडिंग GST है?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 33,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 67.0,
      "text_en": "Sir, it's without GST.",
      "text_native": "सर विदाउट GST है तो।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 34,
      "speaker": "customer",
      "start_s": 67.2,
      "end_s": 67.8,
      "text_en": "Without GST, right?",
      "text_native": "विदाउट GST ना?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 35,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 70.5,
      "text_en": "In this, sir, loading is included. Meaning, in the rate I am telling you, only loading is included.",
      "text_native": "इसमें सर लोडिंग इन्क्लूडेड है। मतलब ये जो रेट मैं बता रहा हूं उसमें लोडिंग इन्क्लूडेड है बस।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 36,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 72.8,
      "text_en": "No, loading is included but, and you will give the biggest size possible?",
      "text_native": "नहीं लोडिंग इन्क्लूडेड है लेकिन, और साइज तो बड़े से बड़ा दे देंगे आप?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 37,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 73.6,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 38,
      "speaker": "customer",
      "start_s": 74.0,
      "end_s": 75.0,
      "text_en": "You will give a big size, right?",
      "text_native": "बड़ा साइज तो बड़ा दे देंगे?"
    },
    {
      "ucid": "21112178947225921",
      "idx": 39,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 75.8,
      "text_en": "Sir, one...",
      "text_native": "सर एक..."
    },
    {
      "ucid": "21112178947225921",
      "idx": 40,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 78.0,
      "text_en": "I will call you back.",
      "text_native": "मैं आपको कॉल बैक करता हूं।"
    },
    {
      "ucid": "21112178947225921",
      "idx": 41,
      "speaker": "agent",
      "start_s": 78.2,
      "end_s": 79.5,
      "text_en": "Okay sir, okay, I will...",
      "text_native": "ठीक है सर, ठीक है, मैं आपको..."
    }
  ],
  "steps": [
    {
      "ucid": "21112178947225921",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।",
      "comment": "Agent introduced himself and JSW but did not ask for permission to speak."
    },
    {
      "ucid": "21112178947225921",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "मटेरियल तो है अवेलेबल हमारे पास अभी।",
      "comment": "Agent used material availability as the hook, which is compliant for a supply-led pitch."
    },
    {
      "ucid": "21112178947225921",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, monthly volume, or suppliers."
    },
    {
      "ucid": "21112178947225921",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation went directly to price and qualification."
    },
    {
      "ucid": "21112178947225921",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "अह सर कितना टन है आपका?",
      "comment": "Agent successfully asked if a requirement existed and captured quantity, location, and thickness."
    },
    {
      "ucid": "21112178947225921",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "मैं आपको कॉल बैक करता हूं।",
      "comment": "Agent did not establish a next step; he accepted the customer's vague promise to call back."
    }
  ],
  "objections": [
    {
      "ucid": "21112178947225921",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "और लोकल मुझे सेल का मिल जाता है।",
      "response": ""
    },
    {
      "ucid": "21112178947225921",
      "obj_type": "price",
      "state": "handled",
      "evidence": "वो 64 रुपए मिल रहा है इस समय।",
      "response": "हां वही, 64 में हमारा भी वही है... इसमें सर लोडिंग इन्क्लूडेड है।"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}