Call 21112178947194391 2026-09-15 · dhruv · 2:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 47 turns, clean transcript (0% inaudible) | Marathi | 47 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +13/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer immediately stated their requirement, so the agent never delivered a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent moved directly to qualifying the stated requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
[72s] CUSTOMER: And give a perfect rate because my order is big, you see.
did well
Qualify
[20s] AGENT: Okay, and in what thickness do you need it, sir?
Closure with next step
[67s] AGENT: I am sending you the pricing. Sending it in two minutes.
Summary
The customer proactively stated an immediate requirement for 39 tons of GP coils with specific slitting dimensions. The agent skipped the standard pitch structure and moved directly to qualifying the requirement's technical specifications. The call ended with the agent committing to send a quote within two minutes for the customer to raise a PO.
Coaching
The customer gave you a ready order, but you skipped all discovery; you must still ask 1-2 questions about their business to enable future sales.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | [4s] AGENT: Uh sir, I'm calling from JSW One, Prime Energy? Agent identified the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately stated their requirement, so the agent never delivered a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent moved directly to qualifying the stated requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was purely transactional. |
| SL5 Qualify | 2 | pass | – | 2.0 | [20s] AGENT: Okay, and in what thickness do you need it, sir? The customer stated a requirement, and the agent successfully captured all necessary details (thickness, width, qty, GSM). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [67s] AGENT: I am sending you the pricing. Sending it in two minutes. Agent committed to a specific next step (sending quote) with a clear turnaround time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | [72s] CUSTOMER: And give a perfect rate because my order is big, you see. |
[74s] AGENT: Okay sir. I'll do that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 28.7s | 24.1s | 119.2s | 4.6s | 328.2 | 0 | 25 | 22 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
2.2s
Hello
हॅलो
customer
2.9s
Hello
हॅलो
agent
3.5s
Speak, sir.
बोला ना सर.
agent
4.5s
Uh sir, I'm calling from JSW One, Prime Energy?
अ सर, JSW One मधून बोलतोय, Prime Energy?
customer
7.0s
Yes, yes.
हा हा.
customer
9.2s
Hello.
हॅलो.
customer
11.6s
Hello.
हॅलो.
customer
13.5s
Hello.
हॅलो.
agent
14.4s
Hello.
हॅलो.
agent
15.0s
Yes sir, can you hear me?
हा सर, आवाज येतोय?
customer
16.0s
Yes, I can hear you now, sir.
हा येतोय सर आवाज आता.
agent
17.0s
Yes, it's coming now.
हा आता येतोय आता.
customer
18.0s
Yes, I was saying sir, I needed GP material, 40 tons in total.
हा ते बोललो सर GP मध्ये मटेरियल पाहिजे होत चाळीस टन पूर्ण.
agent
20.4s
Okay, and in what thickness do you need it, sir?
Okay, आणि काय thickness मध्ये हवं आहे सर?
customer
21.8s
I needed it slit. I needed 170, one 32 tons, and in our 216, I needed one in 2 mm, seven tons.
Split करून पाहिजे होत. 170 पाहिजे होते एक बत्तीस टन आणि आपलं जे 216 मध्ये पाहिजे होत एक 2 mm मध्ये सात टन.
agent
27.8s
In 2 mm, we need sixty, seven, how much?
2 mm मध्ये पाहिजे आपल्याला साठ, सात, किती?
customer
29.5s
Seven, seven.
सात, seven.
agent
30.4s
Seven tons. And what was the other size you mentioned, sir?
Seven ton. आणि बाकी तुम्ही काय बोलले दुसरा size सर?
customer
32.3s
176, in 1.6 mm.
176, 1.6 mm मध्ये.
agent
34.1s
In 1.6, 176 and thirty-two tons.
1.6 मध्ये 176 आणि बत्तीस टन.
customer
36.8s
Yes.
हा.
agent
37.8s
Yes.
हा.
agent
38.6s
One second, okay sir.
एक सेकंड हा सर.
agent
40.6s
We need thirty-two tons in 176, and what was the slitting size for 2 mm, sir?
बत्तीस टन 176 मध्ये हवं आहे आपल्याला आणि 2 mm चं slitting size काय बोललो होतो सर?
agent
46.0s
Hello, hello.
हॅलो, हॅलो.
customer
46.8s
Hm, yes sir, speak.
हं, हा सर बोला ना.
agent
47.7s
Yes, I'm asking, what slitting size did you mention for 2 mm, sir?
हा मी बोलतोय 2 mm मध्ये काय slitting size बोलला होता सर आपण?
customer
50.1s
216, 1, 216.
agent
51.7s
216. And that is 7 tons. Okay.
216. आणि that is 7 tons. Okay.
customer
53.4s
Yes.
हा.
agent
54.2s
Thirty-two and seven, that's 39 tons for us. And in what GSM will it be needed, sir?
बत्तीस आणि सात, 39 ton झाला आपला हा. आणि किती GSM मध्ये लागतील होता का सर?
customer
57.1s
What did you say, sir?
काय म्हंटल सर?
agent
58.0s
What GSM? We need 80 GSM, right?
GSM काय? 80 GSM पाहिजे ना आपल्याला?
customer
59.6s
Yes, 80 GSM.
हा 80 GSM.
agent
60.7s
Okay.
agent
62.3s
Yes.
हा.
agent
64.0s
Okay.
customer
65.4s
What is the rate going on currently, sir?
काय rate काय चाललंय सर सध्या?
agent
66.6s
I am sending it, sir. I am sending you the pricing. Sending it in two minutes.
मी पाठवतोय सर. तुम्हाला pricing पाठवतोय. दोन मिनिटात पाठवतोय.
customer
68.7s
Send it a bit quickly because then I will immediately send the PO from my side to you. It will be convenient for me.
थोडं लवकर पाठवा कारण की मला लगेच मग मी PO पाठवतो इकडनं तुम्हाला. मला बरं पडेल.
agent
71.5s
Okay, okay.
ठीक आहे, ठीक आहे.
customer
72.2s
And give a perfect rate because my order is big, you see.
आणि एकदम perfect rate द्या कारण की order माझी मोठी आहे बरं का.
agent
74.3s
Okay sir. I'll do that.
customer
75.4s
Yes, yes. Yes.
हो हो. हो.
agent
76.8s
Hm.
हं.
customer
77.8s
Yes.
हा.