{
  "ucid": "21112178947194391",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:02:23",
  "end_time": "2026-09-15 17:05:15",
  "duration_sec": 172,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2044bb2f93208defd71fa91bfeeb429e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 20,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947194391__DIA2044bb2f93208defd71fa91bfeeb429e.mp3",
  "audio_bytes": 384912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 128.304,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Speak, sir.   (बोला ना सर.)\n[4s] AGENT: Uh sir, I'm calling from JSW One, Prime Energy?   (अ सर, JSW One मधून बोलतोय, Prime Energy?)\n[7s] CUSTOMER: Yes, yes.   (हा हा.)\n[9s] CUSTOMER: Hello.   (हॅलो.)\n[12s] CUSTOMER: Hello.   (हॅलो.)\n[14s] CUSTOMER: Hello.   (हॅलो.)\n[14s] AGENT: Hello.   (हॅलो.)\n[15s] AGENT: Yes sir, can you hear me?   (हा सर, आवाज येतोय?)\n[16s] CUSTOMER: Yes, I can hear you now, sir.   (हा येतोय सर आवाज आता.)\n[17s] AGENT: Yes, it's coming now.   (हा आता येतोय आता.)\n[18s] CUSTOMER: Yes, I was saying sir, I needed GP material, 40 tons in total.   (हा ते बोललो सर GP मध्ये मटेरियल पाहिजे होत चाळीस टन पूर्ण.)\n[20s] AGENT: Okay, and in what thickness do you need it, sir?   (Okay, आणि काय thickness मध्ये हवं आहे सर?)\n[22s] CUSTOMER: I needed it slit. I needed 170, one 32 tons, and in our 216, I needed one in 2 mm, seven tons.   (Split करून पाहिजे होत. 170 पाहिजे होते एक बत्तीस टन आणि आपलं जे 216 मध्ये पाहिजे होत एक 2 mm मध्ये सात टन.)\n[28s] AGENT: In 2 mm, we need sixty, seven, how much?   (2 mm मध्ये पाहिजे आपल्याला साठ, सात, किती?)\n[30s] CUSTOMER: Seven, seven.   (सात, seven.)\n[30s] AGENT: Seven tons. And what was the other size you mentioned, sir?   (Seven ton. आणि बाकी तुम्ही काय बोलले दुसरा size सर?)\n[32s] CUSTOMER: 176, in 1.6 mm.   (176, 1.6 mm मध्ये.)\n[34s] AGENT: In 1.6, 176 and thirty-two tons.   (1.6 मध्ये 176 आणि बत्तीस टन.)\n[37s] CUSTOMER: Yes.   (हा.)\n[38s] AGENT: Yes.   (हा.)\n[39s] AGENT: One second, okay sir.   (एक सेकंड हा सर.)\n[41s] AGENT: We need thirty-two tons in 176, and what was the slitting size for 2 mm, sir?   (बत्तीस टन 176 मध्ये हवं आहे आपल्याला आणि 2 mm चं slitting size काय बोललो होतो सर?)\n[46s] AGENT: Hello, hello.   (हॅलो, हॅलो.)\n[47s] CUSTOMER: Hm, yes sir, speak.   (हं, हा सर बोला ना.)\n[48s] AGENT: Yes, I'm asking, what slitting size did you mention for 2 mm, sir?   (हा मी बोलतोय 2 mm मध्ये काय slitting size बोलला होता सर आपण?)\n[50s] CUSTOMER: 216, 1, 216.\n[52s] AGENT: 216. And that is 7 tons. Okay.   (216. आणि that is 7 tons. Okay.)\n[53s] CUSTOMER: Yes.   (हा.)\n[54s] AGENT: Thirty-two and seven, that's 39 tons for us. And in what GSM will it be needed, sir?   (बत्तीस आणि सात, 39 ton झाला आपला हा. आणि किती GSM मध्ये लागतील होता का सर?)\n[57s] CUSTOMER: What did you say, sir?   (काय म्हंटल सर?)\n[58s] AGENT: What GSM? We need 80 GSM, right?   (GSM काय? 80 GSM पाहिजे ना आपल्याला?)\n[60s] CUSTOMER: Yes, 80 GSM.   (हा 80 GSM.)\n[61s] AGENT: Okay.\n[62s] AGENT: Yes.   (हा.)\n[64s] AGENT: Okay.\n[65s] CUSTOMER: What is the rate going on currently, sir?   (काय rate काय चाललंय सर सध्या?)\n[67s] AGENT: I am sending it, sir. I am sending you the pricing. Sending it in two minutes.   (मी पाठवतोय सर. तुम्हाला pricing पाठवतोय. दोन मिनिटात पाठवतोय.)\n[69s] CUSTOMER: Send it a bit quickly because then I will immediately send the PO from my side to you. It will be convenient for me.   (थोडं लवकर पाठवा कारण की मला लगेच मग मी PO पाठवतो इकडनं तुम्हाला. मला बरं पडेल.)\n[72s] AGENT: Okay, okay.   (ठीक आहे, ठीक आहे.)\n[72s] CUSTOMER: And give a perfect rate because my order is big, you see.   (आणि एकदम perfect rate द्या कारण की order माझी मोठी आहे बरं का.)\n[74s] AGENT: Okay sir. I'll do that.\n[75s] CUSTOMER: Yes, yes. Yes.   (हो हो. हो.)\n[77s] AGENT: Hm.   (हं.)\n[78s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 47,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "47 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "The customer gave you a ready order, but you skipped all discovery; you must still ask 1-2 questions about their business to enable future sales.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer proactively stated an immediate requirement for 39 tons of GP coils with specific slitting dimensions. The agent skipped the standard pitch structure and moved directly to qualifying the requirement's technical specifications. The call ended with the agent committing to send a quote within two minutes for the customer to raise a PO.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[4s] AGENT: Uh sir, I'm calling from JSW One, Prime Energy?\", \"comment\": \"Agent identified the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer immediately stated their requirement, so the agent never delivered a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent moved directly to qualifying the stated requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was purely transactional.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[20s] AGENT: Okay, and in what thickness do you need it, sir?\", \"comment\": \"The customer stated a requirement, and the agent successfully captured all necessary details (thickness, width, qty, GSM).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[67s] AGENT: I am sending you the pricing. Sending it in two minutes.\", \"comment\": \"Agent committed to a specific next step (sending quote) with a clear turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer gave you a ready order, but you skipped all discovery; you must still ask 1-2 questions about their business to enable future sales.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"[72s] CUSTOMER: And give a perfect rate because my order is big, you see.\", \"response\": \"[74s] AGENT: Okay sir. I'll do that.\"}], \"call_summary\": \"The customer proactively stated an immediate requirement for 39 tons of GP coils with specific slitting dimensions. The agent skipped the standard pitch structure and moved directly to qualifying the requirement's technical specifications. The call ended with the agent committing to send a quote within two minutes for the customer to raise a PO.\"}",
  "error": null,
  "latency_ms": 39777,
  "input_tokens": 3894,
  "output_tokens": 812,
  "created_at": "2026-09-25 10:44:22",
  "sentiment": "positive",
  "sentiment_score": 0.42,
  "sentiment_confidence": "high",
  "pos": 13,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.544,
  "agent_talk_sec": 28.7,
  "customer_talk_sec": 24.1,
  "dead_air_sec": 119.2,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 328.2,
  "interruptions": 0,
  "agent_turns": 25,
  "customer_turns": 22,
  "discovery_qs": 10,
  "words_agent": 157,
  "words_customer": 121,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947194391",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.11,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178947194391",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.62,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178947194391",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.88,
      "end_s": 3.23,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178947194391",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.47,
      "end_s": 3.98,
      "text_en": "Speak, sir.",
      "text_native": "बोला ना सर."
    },
    {
      "ucid": "21112178947194391",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 6.6,
      "text_en": "Uh sir, I'm calling from JSW One, Prime Energy?",
      "text_native": "अ सर, JSW One मधून बोलतोय, Prime Energy?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.46,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178947194391",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.68,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.06,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 13.9,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 14.7,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 15.7,
      "text_en": "Yes sir, can you hear me?",
      "text_native": "हा सर, आवाज येतोय?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.9,
      "text_en": "Yes, I can hear you now, sir.",
      "text_native": "हा येतोय सर आवाज आता."
    },
    {
      "ucid": "21112178947194391",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 17.8,
      "text_en": "Yes, it's coming now.",
      "text_native": "हा आता येतोय आता."
    },
    {
      "ucid": "21112178947194391",
      "idx": 13,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 20.2,
      "text_en": "Yes, I was saying sir, I needed GP material, 40 tons in total.",
      "text_native": "हा ते बोललो सर GP मध्ये मटेरियल पाहिजे होत चाळीस टन पूर्ण."
    },
    {
      "ucid": "21112178947194391",
      "idx": 14,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 21.7,
      "text_en": "Okay, and in what thickness do you need it, sir?",
      "text_native": "Okay, आणि काय thickness मध्ये हवं आहे सर?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 15,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 27.2,
      "text_en": "I needed it slit. I needed 170, one 32 tons, and in our 216, I needed one in 2 mm, seven tons.",
      "text_native": "Split करून पाहिजे होत. 170 पाहिजे होते एक बत्तीस टन आणि आपलं जे 216 मध्ये पाहिजे होत एक 2 mm मध्ये सात टन."
    },
    {
      "ucid": "21112178947194391",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 29.4,
      "text_en": "In 2 mm, we need sixty, seven, how much?",
      "text_native": "2 mm मध्ये पाहिजे आपल्याला साठ, सात, किती?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 30.2,
      "text_en": "Seven, seven.",
      "text_native": "सात, seven."
    },
    {
      "ucid": "21112178947194391",
      "idx": 18,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 32.0,
      "text_en": "Seven tons. And what was the other size you mentioned, sir?",
      "text_native": "Seven ton. आणि बाकी तुम्ही काय बोलले दुसरा size सर?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 19,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 33.8,
      "text_en": "176, in 1.6 mm.",
      "text_native": "176, 1.6 mm मध्ये."
    },
    {
      "ucid": "21112178947194391",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.1,
      "end_s": 36.4,
      "text_en": "In 1.6, 176 and thirty-two tons.",
      "text_native": "1.6 मध्ये 176 आणि बत्तीस टन."
    },
    {
      "ucid": "21112178947194391",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.1,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178947194391",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 38.1,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178947194391",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 39.3,
      "text_en": "One second, okay sir.",
      "text_native": "एक सेकंड हा सर."
    },
    {
      "ucid": "21112178947194391",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 43.6,
      "text_en": "We need thirty-two tons in 176, and what was the slitting size for 2 mm, sir?",
      "text_native": "बत्तीस टन 176 मध्ये हवं आहे आपल्याला आणि 2 mm चं slitting size काय बोललो होतो सर?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 25,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 46.6,
      "text_en": "Hello, hello.",
      "text_native": "हॅलो, हॅलो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 47.6,
      "text_en": "Hm, yes sir, speak.",
      "text_native": "हं, हा सर बोला ना."
    },
    {
      "ucid": "21112178947194391",
      "idx": 27,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 49.8,
      "text_en": "Yes, I'm asking, what slitting size did you mention for 2 mm, sir?",
      "text_native": "हा मी बोलतोय 2 mm मध्ये काय slitting size बोलला होता सर आपण?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 28,
      "speaker": "customer",
      "start_s": 50.1,
      "end_s": 51.4,
      "text_en": "216, 1, 216.",
      "text_native": "216, 1, 216."
    },
    {
      "ucid": "21112178947194391",
      "idx": 29,
      "speaker": "agent",
      "start_s": 51.7,
      "end_s": 53.2,
      "text_en": "216. And that is 7 tons. Okay.",
      "text_native": "216. आणि that is 7 tons. Okay."
    },
    {
      "ucid": "21112178947194391",
      "idx": 30,
      "speaker": "customer",
      "start_s": 53.4,
      "end_s": 53.7,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178947194391",
      "idx": 31,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 56.8,
      "text_en": "Thirty-two and seven, that's 39 tons for us. And in what GSM will it be needed, sir?",
      "text_native": "बत्तीस आणि सात, 39 ton झाला आपला हा. आणि किती GSM मध्ये लागतील होता का सर?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 32,
      "speaker": "customer",
      "start_s": 57.1,
      "end_s": 57.7,
      "text_en": "What did you say, sir?",
      "text_native": "काय म्हंटल सर?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 33,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 59.4,
      "text_en": "What GSM? We need 80 GSM, right?",
      "text_native": "GSM काय? 80 GSM पाहिजे ना आपल्याला?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 34,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 60.3,
      "text_en": "Yes, 80 GSM.",
      "text_native": "हा 80 GSM."
    },
    {
      "ucid": "21112178947194391",
      "idx": 35,
      "speaker": "agent",
      "start_s": 60.7,
      "end_s": 61.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178947194391",
      "idx": 36,
      "speaker": "agent",
      "start_s": 62.3,
      "end_s": 62.5,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178947194391",
      "idx": 37,
      "speaker": "agent",
      "start_s": 64.0,
      "end_s": 64.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178947194391",
      "idx": 38,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 66.5,
      "text_en": "What is the rate going on currently, sir?",
      "text_native": "काय rate काय चाललंय सर सध्या?"
    },
    {
      "ucid": "21112178947194391",
      "idx": 39,
      "speaker": "agent",
      "start_s": 66.6,
      "end_s": 68.6,
      "text_en": "I am sending it, sir. I am sending you the pricing. Sending it in two minutes.",
      "text_native": "मी पाठवतोय सर. तुम्हाला pricing पाठवतोय. दोन मिनिटात पाठवतोय."
    },
    {
      "ucid": "21112178947194391",
      "idx": 40,
      "speaker": "customer",
      "start_s": 68.7,
      "end_s": 71.4,
      "text_en": "Send it a bit quickly because then I will immediately send the PO from my side to you. It will be convenient for me.",
      "text_native": "थोडं लवकर पाठवा कारण की मला लगेच मग मी PO पाठवतो इकडनं तुम्हाला. मला बरं पडेल."
    },
    {
      "ucid": "21112178947194391",
      "idx": 41,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 72.1,
      "text_en": "Okay, okay.",
      "text_native": "ठीक आहे, ठीक आहे."
    },
    {
      "ucid": "21112178947194391",
      "idx": 42,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 74.2,
      "text_en": "And give a perfect rate because my order is big, you see.",
      "text_native": "आणि एकदम perfect rate द्या कारण की order माझी मोठी आहे बरं का."
    },
    {
      "ucid": "21112178947194391",
      "idx": 43,
      "speaker": "agent",
      "start_s": 74.3,
      "end_s": 75.3,
      "text_en": "Okay sir. I'll do that.",
      "text_native": "Okay sir. I'll do that."
    },
    {
      "ucid": "21112178947194391",
      "idx": 44,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 76.2,
      "text_en": "Yes, yes. Yes.",
      "text_native": "हो हो. हो."
    },
    {
      "ucid": "21112178947194391",
      "idx": 45,
      "speaker": "agent",
      "start_s": 76.8,
      "end_s": 77.1,
      "text_en": "Hm.",
      "text_native": "हं."
    },
    {
      "ucid": "21112178947194391",
      "idx": 46,
      "speaker": "customer",
      "start_s": 77.8,
      "end_s": 78.0,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178947194391",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[4s] AGENT: Uh sir, I'm calling from JSW One, Prime Energy?",
      "comment": "Agent identified the company but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178947194391",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer immediately stated their requirement, so the agent never delivered a hook."
    },
    {
      "ucid": "21112178947194391",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent moved directly to qualifying the stated requirement."
    },
    {
      "ucid": "21112178947194391",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call was purely transactional."
    },
    {
      "ucid": "21112178947194391",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[20s] AGENT: Okay, and in what thickness do you need it, sir?",
      "comment": "The customer stated a requirement, and the agent successfully captured all necessary details (thickness, width, qty, GSM)."
    },
    {
      "ucid": "21112178947194391",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[67s] AGENT: I am sending you the pricing. Sending it in two minutes.",
      "comment": "Agent committed to a specific next step (sending quote) with a clear turnaround time."
    }
  ],
  "objections": [
    {
      "ucid": "21112178947194391",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "[72s] CUSTOMER: And give a perfect rate because my order is big, you see.",
      "response": "[74s] AGENT: Okay sir. I'll do that."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}