Call 21112178947147871 2026-09-15 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background conversation is present on the customer's side but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only verified the company name and asked about a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement in MS right now?
Summary
The agent confirmed the customer's company name, OMR Engineering Industries, and immediately asked about a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended without any discovery or discussion of next steps.
Coaching
You need to follow the pitch structure: always ask for permission to speak and deliver a hook before asking if the customer has a requirement, as this will prevent immediate call shutdowns.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Rohit speaking, Rohit Mishra from the JSW One platform. Sharma ji, this OMR Engineering Industries, is this your company? The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement in MS right now? The agent did not provide a hook or value proposition, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only verified the company name and asked about a current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call ended quickly. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement in MS right now? The agent successfully asked if the customer had a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright. Okay. The call ended abruptly with no committed next step like a callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 11.2s | 8.3s | 40.5s | 2.4s | 257.1 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello. No, it's not going. It's not going from you.
Hello. नहीं, नहीं जा रहा है। आपसे नहीं जा रहा है।
customer
4.8s
Hello.
agent
5.3s
Hello, yes.
Hello, हां जी।
agent
6.0s
Sharma ji, namaste.
शर्मा जी, नमस्ते।
customer
7.2s
Namaste sir.
नमस्ते सर।
agent
8.1s
Rohit speaking, Rohit Mishra from the JSW One platform.
रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म से।
customer
10.9s
Tell me, sir.
बताइए सर।
agent
12.1s
Sharma ji, this OMR Engineering Industries, is this your company?
शर्मा जी, ये ओएमआर इंजीनियरिंग इंडस्ट्रीज, ये आपकी कंपनी है?
customer
14.5s
Yes.
हां जी।
agent
15.3s
Yes, yes. Is there any requirement in MS right now?
हां जी, हां जी। कुछ MS में रिक्वायरमेंट है क्या अभी?
customer
17.8s
In MS plate?
MS plate में?
agent
19.2s
Anything, I mean in steel, whatever products are made in JSW.
कुछ भी मतलब स्टील में, जेएसडब्ल्यू में जो भी प्रोडक्ट्स बनती है।
customer
22.2s
No, there is none right now, sir.
नहीं, अभी तो कोई नहीं है सर।
agent
24.0s
Alright, alright. Okay.
ठीक है, ठीक है। ओके।
customer
25.3s
Okay sir.
ओके सर।