{
  "ucid": "21112178947147871",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 16:54:38",
  "end_time": "2026-09-15 16:55:38",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAff25b483473903ecf6db7005b6e78ef0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 21,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947147871__DIAff25b483473903ecf6db7005b6e78ef0.mp3",
  "audio_bytes": 115344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.448,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello. No, it's not going. It's not going from you.   (Hello. नहीं, नहीं जा रहा है। आपसे नहीं जा रहा है।)\n[5s] CUSTOMER: Hello.\n[5s] AGENT: Hello, yes.   (Hello, हां जी।)\n[6s] AGENT: Sharma ji, namaste.   (शर्मा जी, नमस्ते।)\n[7s] CUSTOMER: Namaste sir.   (नमस्ते सर।)\n[8s] AGENT: Rohit speaking, Rohit Mishra from the JSW One platform.   (रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म से।)\n[11s] CUSTOMER: Tell me, sir.   (बताइए सर।)\n[12s] AGENT: Sharma ji, this OMR Engineering Industries, is this your company?   (शर्मा जी, ये ओएमआर इंजीनियरिंग इंडस्ट्रीज, ये आपकी कंपनी है?)\n[14s] CUSTOMER: Yes.   (हां जी।)\n[15s] AGENT: Yes, yes. Is there any requirement in MS right now?   (हां जी, हां जी। कुछ MS में रिक्वायरमेंट है क्या अभी?)\n[18s] CUSTOMER: In MS plate?   (MS plate में?)\n[19s] AGENT: Anything, I mean in steel, whatever products are made in JSW.   (कुछ भी मतलब स्टील में, जेएसडब्ल्यू में जो भी प्रोडक्ट्स बनती है।)\n[22s] CUSTOMER: No, there is none right now, sir.   (नहीं, अभी तो कोई नहीं है सर।)\n[24s] AGENT: Alright, alright. Okay.   (ठीक है, ठीक है। ओके।)\n[25s] CUSTOMER: Okay sir.   (ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Some background conversation is present on the customer's side but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to follow the pitch structure: always ask for permission to speak and deliver a hook before asking if the customer has a requirement, as this will prevent immediate call shutdowns.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's company name, OMR Engineering Industries, and immediately asked about a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended without any discovery or discussion of next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Rohit speaking, Rohit Mishra from the JSW One platform. Sharma ji, this OMR Engineering Industries, is this your company?\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement in MS right now?\", \"comment\": \"The agent did not provide a hook or value proposition, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only verified the company name and asked about a current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call ended quickly.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement in MS right now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, alright. Okay.\", \"comment\": \"The call ended abruptly with no committed next step like a callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to follow the pitch structure: always ask for permission to speak and deliver a hook before asking if the customer has a requirement, as this will prevent immediate call shutdowns.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's company name, OMR Engineering Industries, and immediately asked about a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended without any discovery or discussion of next steps.\"}",
  "error": null,
  "latency_ms": 21446,
  "input_tokens": 2932,
  "output_tokens": 715,
  "created_at": "2026-09-25 10:44:12",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.574,
  "agent_talk_sec": 11.2,
  "customer_talk_sec": 8.3,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 257.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 48,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947147871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.9,
      "end_s": 4.0,
      "text_en": "Hello. No, it's not going. It's not going from you.",
      "text_native": "Hello. नहीं, नहीं जा रहा है। आपसे नहीं जा रहा है।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178947147871",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 5.8,
      "text_en": "Hello, yes.",
      "text_native": "Hello, हां जी।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.8,
      "text_en": "Sharma ji, namaste.",
      "text_native": "शर्मा जी, नमस्ते।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.8,
      "text_en": "Namaste sir.",
      "text_native": "नमस्ते सर।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 10.5,
      "text_en": "Rohit speaking, Rohit Mishra from the JSW One platform.",
      "text_native": "रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म से।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 11.5,
      "text_en": "Tell me, sir.",
      "text_native": "बताइए सर।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 14.4,
      "text_en": "Sharma ji, this OMR Engineering Industries, is this your company?",
      "text_native": "शर्मा जी, ये ओएमआर इंजीनियरिंग इंडस्ट्रीज, ये आपकी कंपनी है?"
    },
    {
      "ucid": "21112178947147871",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 14.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 17.2,
      "text_en": "Yes, yes. Is there any requirement in MS right now?",
      "text_native": "हां जी, हां जी। कुछ MS में रिक्वायरमेंट है क्या अभी?"
    },
    {
      "ucid": "21112178947147871",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 19.0,
      "text_en": "In MS plate?",
      "text_native": "MS plate में?"
    },
    {
      "ucid": "21112178947147871",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 21.5,
      "text_en": "Anything, I mean in steel, whatever products are made in JSW.",
      "text_native": "कुछ भी मतलब स्टील में, जेएसडब्ल्यू में जो भी प्रोडक्ट्स बनती है।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 23.6,
      "text_en": "No, there is none right now, sir.",
      "text_native": "नहीं, अभी तो कोई नहीं है सर।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 25.0,
      "text_en": "Alright, alright. Okay.",
      "text_native": "ठीक है, ठीक है। ओके।"
    },
    {
      "ucid": "21112178947147871",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 25.9,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178947147871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Rohit speaking, Rohit Mishra from the JSW One platform. Sharma ji, this OMR Engineering Industries, is this your company?",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178947147871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement in MS right now?",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178947147871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only verified the company name and asked about a current requirement."
    },
    {
      "ucid": "21112178947147871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call ended quickly."
    },
    {
      "ucid": "21112178947147871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement in MS right now?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the primary goal of this step."
    },
    {
      "ucid": "21112178947147871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, alright. Okay.",
      "comment": "The call ended abruptly with no committed next step like a callback or quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}