Call 21112178947045451 2026-09-15 · Aditya Pandey · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: noisy: Background office noise/chatter is present, especially on the agent's side, but it doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +0/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a generic 'you registered' and asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
None of the six required discovery questions were asked; the agent only asked which material the customer uses.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I will check and let you know.
did well
Qualify
If you have any requirement in that, please tell me, we have stock available in CR.
Summary
The agent contacted a registered lead, Adhya Power Projects, who confirmed they use CR steel but had no immediate requirement. The agent failed to conduct any discovery and passively accepted the customer's brush-off, ending the call with a vague promise to send a WhatsApp message.
Coaching
You skipped the critical opening steps of getting permission and delivering a hook, jumping straight to asking for a requirement, which led to the customer deflecting and ending the call early.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a generic 'you registered' and asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
None of the six required discovery questions were asked; the agent only asked which material the customer uses. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only made a general statement about stock availability. |
| SL5 Qualify | 2 | pass | – | 2.0 | If you have any requirement in that, please tell me, we have stock available in CR. The agent successfully asked for a current requirement, even though the customer did not have one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will WhatsApp you. If there is any requirement, please let me know. The next step was a generic 'I will WhatsApp you' without a specific commitment for a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, I will check and let you know. |
Okay, I will WhatsApp you. If there is any requirement, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 17.3s | 7.3s | 48.4s | 4.0s | 301.7 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.5s
Uh hello, Adhya Power Projects?
अह हेलो, आध्या पावर प्रोजेक्ट्स?
customer
4.6s
Who are you?
आप कौन?
agent
5.5s
Sir, hello, I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW से।
customer
7.8s
From where?
कहां से?
agent
8.7s
Sir JSW, Jindal Steel Works.
सर JSW, Jindal Steel Works.
customer
10.6s
Yes, tell me sir.
हां बताइए सर।
agent
11.8s
Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in HR, sir?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल था। HR में कुछ रिक्वायरमेंट थी सर आपकी?
customer
15.7s
No, not in HR right now, sir.
नहीं HR में नहीं है सर अभी।
agent
17.6s
Then which material sir? In CR, GP or something?
तो कौनसा मटेरियल सर? CR, GP में या कुछ?
customer
20.2s
Sir, we have CR, we have very little in HR.
सर CR रहता है, HR में बहुत कम रहता है हमारा।
agent
22.4s
No, no issue sir, we also do CR.
नहीं कोई इशू नहीं सर, हम CR भी करते हैं।
agent
24.5s
If you have any requirement in that, please tell me, we have stock available in CR.
अगर उसमें कुछ रिक्वायरमेंट है तो बता दीजिए, हमारे पास अवेलेबल रहता है स्टॉक CR में।
customer
28.8s
Hello.
हेलो।
agent
29.6s
Hello.
हेलो।
customer
30.8s
Okay, I will check and let you know.
चलिए अभी देख के मैं बताता हूं।
agent
32.5s
Okay, I will WhatsApp you. If there is any requirement, please let me know.
ठीक है, मैं आपको WhatsApp कर देता हूं। अगर कुछ रिक्वायरमेंट रहा तो मुझे बताइएगा।