{
  "ucid": "21112178947045451",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 16:37:34",
  "end_time": "2026-09-15 16:38:47",
  "duration_sec": 73,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA482f4e88390b3aec9ffb1b32bae21b10.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 27,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947045451__DIA482f4e88390b3aec9ffb1b32bae21b10.mp3",
  "audio_bytes": 166104,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 55.368,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Uh hello, Adhya Power Projects?   (अह हेलो, आध्या पावर प्रोजेक्ट्स?)\n[5s] CUSTOMER: Who are you?   (आप कौन?)\n[5s] AGENT: Sir, hello, I am Aditya Pandey speaking from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW से।)\n[8s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: Sir JSW, Jindal Steel Works.   (सर JSW, Jindal Steel Works.)\n[11s] CUSTOMER: Yes, tell me sir.   (हां बताइए सर।)\n[12s] AGENT: Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in HR, sir?   (सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल था। HR में कुछ रिक्वायरमेंट थी सर आपकी?)\n[16s] CUSTOMER: No, not in HR right now, sir.   (नहीं HR में नहीं है सर अभी।)\n[18s] AGENT: Then which material sir? In CR, GP or something?   (तो कौनसा मटेरियल सर? CR, GP में या कुछ?)\n[20s] CUSTOMER: Sir, we have CR, we have very little in HR.   (सर CR रहता है, HR में बहुत कम रहता है हमारा।)\n[22s] AGENT: No, no issue sir, we also do CR.   (नहीं कोई इशू नहीं सर, हम CR भी करते हैं।)\n[24s] AGENT: If you have any requirement in that, please tell me, we have stock available in CR.   (अगर उसमें कुछ रिक्वायरमेंट है तो बता दीजिए, हमारे पास अवेलेबल रहता है स्टॉक CR में।)\n[29s] CUSTOMER: Hello.   (हेलो।)\n[30s] AGENT: Hello.   (हेलो।)\n[31s] CUSTOMER: Okay, I will check and let you know.   (चलिए अभी देख के मैं बताता हूं।)\n[32s] AGENT: Okay, I will WhatsApp you. If there is any requirement, please let me know.   (ठीक है, मैं आपको WhatsApp कर देता हूं। अगर कुछ रिक्वायरमेंट रहा तो मुझे बताइएगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "noisy: Background office noise/chatter is present, especially on the agent's side, but it doesn't significantly hinder transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the critical opening steps of getting permission and delivering a hook, jumping straight to asking for a requirement, which led to the customer deflecting and ending the call early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Adhya Power Projects, who confirmed they use CR steel but had no immediate requirement. The agent failed to conduct any discovery and passively accepted the customer's brush-off, ending the call with a vague promise to send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a generic 'you registered' and asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"None of the six required discovery questions were asked; the agent only asked which material the customer uses.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only made a general statement about stock availability.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you have any requirement in that, please tell me, we have stock available in CR.\", \"comment\": \"The agent successfully asked for a current requirement, even though the customer did not have one.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I will WhatsApp you. If there is any requirement, please let me know.\", \"comment\": \"The next step was a generic 'I will WhatsApp you' without a specific commitment for a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the critical opening steps of getting permission and delivering a hook, jumping straight to asking for a requirement, which led to the customer deflecting and ending the call early.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay, I will check and let you know.\", \"response\": \"Okay, I will WhatsApp you. If there is any requirement, please let me know.\"}], \"call_summary\": \"The agent contacted a registered lead, Adhya Power Projects, who confirmed they use CR steel but had no immediate requirement. The agent failed to conduct any discovery and passively accepted the customer's brush-off, ending the call with a vague promise to send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 33349,
  "input_tokens": 3045,
  "output_tokens": 796,
  "created_at": "2026-09-25 10:44:52",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.703,
  "agent_talk_sec": 17.3,
  "customer_talk_sec": 7.3,
  "dead_air_sec": 48.4,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 301.7,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 87,
  "words_customer": 36,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178947045451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.01,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178947045451",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 4.3,
      "text_en": "Uh hello, Adhya Power Projects?",
      "text_native": "अह हेलो, आध्या पावर प्रोजेक्ट्स?"
    },
    {
      "ucid": "21112178947045451",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.58,
      "end_s": 5.1,
      "text_en": "Who are you?",
      "text_native": "आप कौन?"
    },
    {
      "ucid": "21112178947045451",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.48,
      "end_s": 7.6,
      "text_en": "Sir, hello, I am Aditya Pandey speaking from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.28,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178947045451",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.68,
      "end_s": 10.3,
      "text_en": "Sir JSW, Jindal Steel Works.",
      "text_native": "सर JSW, Jindal Steel Works."
    },
    {
      "ucid": "21112178947045451",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.3,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बताइए सर।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.78,
      "end_s": 15.2,
      "text_en": "Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in HR, sir?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल था। HR में कुछ रिक्वायरमेंट थी सर आपकी?"
    },
    {
      "ucid": "21112178947045451",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.68,
      "end_s": 17.18,
      "text_en": "No, not in HR right now, sir.",
      "text_native": "नहीं HR में नहीं है सर अभी।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.58,
      "end_s": 19.2,
      "text_en": "Then which material sir? In CR, GP or something?",
      "text_native": "तो कौनसा मटेरियल सर? CR, GP में या कुछ?"
    },
    {
      "ucid": "21112178947045451",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 22.2,
      "text_en": "Sir, we have CR, we have very little in HR.",
      "text_native": "सर CR रहता है, HR में बहुत कम रहता है हमारा।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 23.8,
      "text_en": "No, no issue sir, we also do CR.",
      "text_native": "नहीं कोई इशू नहीं सर, हम CR भी करते हैं।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 27.1,
      "text_en": "If you have any requirement in that, please tell me, we have stock available in CR.",
      "text_native": "अगर उसमें कुछ रिक्वायरमेंट है तो बता दीजिए, हमारे पास अवेलेबल रहता है स्टॉक CR में।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 29.1,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.0,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 32.2,
      "text_en": "Okay, I will check and let you know.",
      "text_native": "चलिए अभी देख के मैं बताता हूं।"
    },
    {
      "ucid": "21112178947045451",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 34.8,
      "text_en": "Okay, I will WhatsApp you. If there is any requirement, please let me know.",
      "text_native": "ठीक है, मैं आपको WhatsApp कर देता हूं। अगर कुछ रिक्वायरमेंट रहा तो मुझे बताइएगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178947045451",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178947045451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a generic 'you registered' and asking for requirements."
    },
    {
      "ucid": "21112178947045451",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "None of the six required discovery questions were asked; the agent only asked which material the customer uses."
    },
    {
      "ucid": "21112178947045451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only made a general statement about stock availability."
    },
    {
      "ucid": "21112178947045451",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "If you have any requirement in that, please tell me, we have stock available in CR.",
      "comment": "The agent successfully asked for a current requirement, even though the customer did not have one."
    },
    {
      "ucid": "21112178947045451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I will WhatsApp you. If there is any requirement, please let me know.",
      "comment": "The next step was a generic 'I will WhatsApp you' without a specific commitment for a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178947045451",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, I will check and let you know.",
      "response": "Okay, I will WhatsApp you. If there is any requirement, please let me know."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}