{
  "ucid": "21112178947004092",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 16:30:40",
  "end_time": "2026-09-15 16:31:27",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1524e1c4a656695904772e3b95fc60c4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 32,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178947004092__DIA1524e1c4a656695904772e3b95fc60c4.mp3",
  "audio_bytes": 56160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 18.72,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello, Taslim Welding Works?   (હેલો, તસ્લીમ વેલ્ડિંગ વર્ક્સ?)\n[3s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[4s] AGENT: Sir, Anushruti speaking from JSW One.   (સર, અનુશ્રુતિ વાત કરું JSW One થી.)\n[6s] CUSTOMER: Speak.   (બોલો.)\n[7s] AGENT: Is there any requirement, I wanted to know that sir, right now? HR...   (કોઈ requirement છે ક્યાં જાણના થા સર અભી આપકા? HR...)\n[10s] CUSTOMER: No, there isn't.   (ના, નથી.)\n[12s] AGENT: Okay.   (ઠીક છે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\", \"Hindi\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must earn the right to ask for a requirement by first asking for permission and then providing a compelling hook; jumping straight to the ask led to an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced herself to a welding company and immediately asked if they had a requirement. The customer stated they had no requirement, and the agent acknowledged this and ended the call without attempting discovery or setting a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anushruti speaking from JSW One. Is there any requirement, I wanted to know that sir, right now?\", \"comment\": \"Agent identified herself and the company but failed to ask for permission to speak, jumping directly into a question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook (price or availability signal) and instead went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated early by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the point where a pitch could be delivered.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, I wanted to know that sir, right now? HR...\", \"comment\": \"Agent successfully asked if a current requirement exists, which was the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay.\", \"comment\": \"Agent accepted the customer's 'no requirement' and ended the call without proposing any next step like a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must earn the right to ask for a requirement by first asking for permission and then providing a compelling hook; jumping straight to the ask led to an immediate shutdown.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced herself to a welding company and immediately asked if they had a requirement. The customer stated they had no requirement, and the agent acknowledged this and ended the call without attempting discovery or setting a future follow-up.\"}",
  "error": null,
  "latency_ms": 24060,
  "input_tokens": 2730,
  "output_tokens": 711,
  "created_at": "2026-09-25 10:44:58",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.734,
  "agent_talk_sec": 6.9,
  "customer_talk_sec": 2.5,
  "dead_air_sec": 37.6,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 208.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 24,
  "words_customer": 7,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178947004092",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178947004092",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.49,
      "end_s": 3.0,
      "text_en": "Hello, Taslim Welding Works?",
      "text_native": "હેલો, તસ્લીમ વેલ્ડિંગ વર્ક્સ?"
    },
    {
      "ucid": "21112178947004092",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.23,
      "end_s": 3.8,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "21112178947004092",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.0,
      "text_en": "Sir, Anushruti speaking from JSW One.",
      "text_native": "સર, અનુશ્રુતિ વાત કરું JSW One થી."
    },
    {
      "ucid": "21112178947004092",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 6.73,
      "text_en": "Speak.",
      "text_native": "બોલો."
    },
    {
      "ucid": "21112178947004092",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 10.2,
      "text_en": "Is there any requirement, I wanted to know that sir, right now? HR...",
      "text_native": "કોઈ requirement છે ક્યાં જાણના થા સર અભી આપકા? HR..."
    },
    {
      "ucid": "21112178947004092",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 11.5,
      "text_en": "No, there isn't.",
      "text_native": "ના, નથી."
    },
    {
      "ucid": "21112178947004092",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 12.2,
      "text_en": "Okay.",
      "text_native": "ઠીક છે."
    }
  ],
  "steps": [
    {
      "ucid": "21112178947004092",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, Anushruti speaking from JSW One. Is there any requirement, I wanted to know that sir, right now?",
      "comment": "Agent identified herself and the company but failed to ask for permission to speak, jumping directly into a question."
    },
    {
      "ucid": "21112178947004092",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook (price or availability signal) and instead went straight to asking for a requirement."
    },
    {
      "ucid": "21112178947004092",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated early by the customer."
    },
    {
      "ucid": "21112178947004092",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the point where a pitch could be delivered."
    },
    {
      "ucid": "21112178947004092",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, I wanted to know that sir, right now? HR...",
      "comment": "Agent successfully asked if a current requirement exists, which was the core intent of this step."
    },
    {
      "ucid": "21112178947004092",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay.",
      "comment": "Agent accepted the customer's 'no requirement' and ended the call without proposing any next step like a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}