Call 21112178946922841 2026-09-15 · Rohit Mishra · 2:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present, typical of a call center environment, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +8/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he opened with a generic question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the single data point on application was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Opener & permission
This is Rohit speaking from JSW One.
Pitch (2-3 USPs)
In Karnataka, just because we have our own JSW Steel plant in Hubli district itself... That's why the rate is a bit constant today
Summary
The customer opened the call with a specific requirement for 1 ton of HR sheet in Hubli. The agent quoted a price and created strong urgency by highlighting an imminent price increase. The call concluded with the customer agreeing to send the requirement details via WhatsApp for a formal quote.
Coaching
You missed the hook and discovery steps entirely. While you adapted to the customer's direct request, always try to understand their broader business needs first before quoting.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Rohit speaking from JSW One. The agent greeted, used the customer's name, and identified himself and the company, and the customer immediately engaged, fulfilling the intent of getting permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook; instead, he opened with a generic question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | It's used for rolling shutters. The agent did not ask any discovery questions; the single data point on application was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | In Karnataka, just because we have our own JSW Steel plant in Hubli district itself... That's why the rate is a bit constant today Despite minimal discovery, the agent pitched USPs (local plant advantage, delivered price) that were relevant to the customer's location and price inquiry. |
| SL5 Qualify | 2 | pass | – | 2.0 | How much, where do you need this? The agent successfully captured the key details of the requirement: thickness (2.5), width (150), quantity (1 ton), and location (Hubli). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | you send me your requirement quickly. I will get the rates for it and share the delivered price with you. The agent established a clear, committed next step where the customer would send the requirement on WhatsApp for a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | Yes, I'll tell my sir. |
Sir, tomorrow my rate will be 67. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 45.9s | 27.8s | 103.3s | 10.0s | 350.3 | 0 | 23 | 22 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
3.8s
Yes Hemant ji. Hello. Yes Hemant ji, greetings. This is Rohit speaking from JSW One.
हाँ हेमंत जी। हेल्लो। हाँ हेमंत जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।
customer
8.0s
Yes, tell me sir.
हाँ बोलो सर।
agent
9.0s
Hemant ji, do you have any requirement in HR right now?
हेमंत जी, अभी कुछ HR में रिक्वायरमेंट है आपको?
customer
11.5s
I don't have any requirement for HR right now. I have one for 150. In 2.5. Will it be available?
HR को अभी कुछ रिक्वायरमेंट नहीं है। 150 का रखना मेरे पास है। 2.5 में। मिलेगा?
agent
15.0s
64.
customer
15.8s
Is it 64?
64 है?
agent
16.5s
It is 64.
64 है।
customer
17.5s
Oh yeah. Is TD also the same rate? In 2.5?
Oh yeah. TD भी सेम रेट है क्या? 2.5 में?
agent
19.5s
What? Sorry?
क्या? Sorry?
customer
20.2s
A four-eight sheet, a four-eight sheet.
चार आठ का शीट, चार आठ का शीट।
agent
21.8s
Yes yes, 4 by 8, right. In sheet.
हाँ हाँ, 4 by 8, right. शीट में।
customer
23.2s
That is also the same rate, right?
वो भी सेम रेट है ना?
agent
24.2s
Yes, it's the same rate.
हाँ, सेम रेट है।
customer
25.5s
Yes, I'll tell my sir.
हाँ, आगे सर को बोलता हूँ।
agent
27.2s
Okay. How much, where do you need this?
अच्छा। कितना, कहाँ पे चाहिए आपको ये?
customer
29.2s
Hubli.
हुबली।
agent
30.0s
Hubli?
हुबली?
customer
30.8s
Yes yes.
हाँ हाँ।
agent
31.5s
In Hubli, I will give it to you for even less. I will give this to you delivered, FOR, for 64.
हुबली में मैं आपको और कम करके दे दूँगा। ये मैं आपको डिलीवर्ड दे दूँगा, FOR, 64 में।
customer
35.2s
For 64? Hmm. Yes, I'll tell my sir. Hmm.
64 में? हम्म। हाँ आगे सर को मैं बोलता हूँ उनको। हम्म।
agent
38.2s
What are you saying?
क्या बोल रहे हैं?
customer
39.0s
No, I'll connect you. To see what it is.
नहीं, आपको लगाता हूँ। क्या है देखने के।
agent
41.5s
Meaning, by when? Will we close this today?
मतलब कब तक? आज क्लोज करेंगे ये?
customer
43.0s
Not today, tomorrow and the day after.
आज नहीं, कल और परसों।
agent
44.5s
Sir, tomorrow my rate will be 67.
सर जी, कल मेरा रेट होगा 67.
customer
46.2s
Oh yeah?
agent
47.0s
Yes, it's three rupees higher. And only for Karnataka customers, today's rate is... You can check in Delhi, you can check in Maharashtra. The rate is already 65, 66. In Karnataka, just because we have our own JSW Steel plant in Hubli district itself, in Bellary district. That's why the rate is a bit constant today, otherwise it's going to increase from tomorrow.
हाँ, तीन रुपये हाई वाला है। और ओनली Karnataka कस्टमर्स, आज का रेट जो है। आप दिल्ली में पता करिए, आप महाराष्ट्र में पता करिए। रेट ऑलरेडी 65, 66 है। कर्नाटका में जस्ट बिकॉज़ हमारा खुद का JSW Steel का प्लांट है हुबली डिस्ट्रिक्ट में ही, बेलारी डिस्ट्रिक्ट में। तो इसलिए रेट आज थोड़ा कॉन्स्टेंट है, अदरवाइज कल से बढ़ने वाला है।
customer
57.5s
Can you give me that size? In 150 mm.
मेरे को दे सकते क्या उतना साइज़ का? 150 में mm में।
agent
59.8s
What kind?
कैसा?
customer
60.5s
150, 150. It's used for rolling shutters.
150, 150. रोलिंग शटर के लिए आता है वो।
agent
62.8s
Okay. It's an HR, HR sheet, right?
अच्छा। HR, HR शीट है ना?
customer
64.0s
Yes, HR sheet.
हाँ, HR शीट।
agent
65.0s
Yes, we can definitely give it.
हाँ, बिलकुल दे सकते हैं।
customer
66.0s
The 150 mm wide one.
150 mm चौड़ा वाला।
agent
67.2s
150 mm thickness?
150 mm थिकनेस?
customer
68.2s
Not thickness, it's 150 width. And the 2.5 thick one.
थिकनेस नहीं, 150 विड्थ है। और 2.5 मोटा वाला।
agent
70.8s
Okay. Yes, a one-ton bundle is required for that.
अच्छा। हाँ, एक टन का बंडल चाहिए उसका।
customer
72.5s
It will be done.
हो जाएगा।
agent
73.0s
It will be done, right sir?
हो जाएगा ना सर?
customer
74.0s
Yes.
हाँ।
agent
74.5s
But this has to be closed today itself. From tomorrow I won't, after tomorrow I mean I won't be able to give it because tomorrow, even you won't be able to close. Because the rate is going to be very high.
बट ये आज ही क्लोज करना होगा। कल से मैं नहीं, कल के बाद मैं मतलब नहीं दे पाऊँगा बिकॉज़ कल, कल आप भी क्लोज नहीं कर पाओगे। क्योंकि रेट बहुत ज़्यादा हाई होने वाला है।
customer
80.2s
Yes, that's right.
हाँ, बराबर है।
agent
81.0s
I have, you know, sent you a message on your WhatsApp once. You send me your requirement quickly. I will get the rates for it and share the delivered price with you.
मैंने आपको ना, आपके WhatsApp पे डाला है एक बार मेसेज। आप अपना रिक्वायरमेंट भेजो मेरेको फटाक से। मैं उसका रेट्स लेके डिलीवर्ड आपका प्राइस शेयर करता हूँ।
customer
86.2s
Okay, I'll send it.
ठीक है, भेजता हूँ।
agent
87.2s
Yes, you send it.
हाँ, भेजिए आप।