{
  "ucid": "21112178946922841",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 16:17:08",
  "end_time": "2026-09-15 16:20:05",
  "duration_sec": 177,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb94d2e8ca25f8a4cf20dd15afc35ce10.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 39,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946922841__DIAb94d2e8ca25f8a4cf20dd15afc35ce10.mp3",
  "audio_bytes": 482112,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 160.704,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] AGENT: Yes Hemant ji. Hello. Yes Hemant ji, greetings. This is Rohit speaking from JSW One.   (हाँ हेमंत जी। हेल्लो। हाँ हेमंत जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।)\n[8s] CUSTOMER: Yes, tell me sir.   (हाँ बोलो सर।)\n[9s] AGENT: Hemant ji, do you have any requirement in HR right now?   (हेमंत जी, अभी कुछ HR में रिक्वायरमेंट है आपको?)\n[12s] CUSTOMER: I don't have any requirement for HR right now. I have one for 150. In 2.5. Will it be available?   (HR को अभी कुछ रिक्वायरमेंट नहीं है। 150 का रखना मेरे पास है। 2.5 में। मिलेगा?)\n[15s] AGENT: 64.\n[16s] CUSTOMER: Is it 64?   (64 है?)\n[16s] AGENT: It is 64.   (64 है।)\n[18s] CUSTOMER: Oh yeah. Is TD also the same rate? In 2.5?   (Oh yeah. TD भी सेम रेट है क्या? 2.5 में?)\n[20s] AGENT: What? Sorry?   (क्या? Sorry?)\n[20s] CUSTOMER: A four-eight sheet, a four-eight sheet.   (चार आठ का शीट, चार आठ का शीट।)\n[22s] AGENT: Yes yes, 4 by 8, right. In sheet.   (हाँ हाँ, 4 by 8, right. शीट में।)\n[23s] CUSTOMER: That is also the same rate, right?   (वो भी सेम रेट है ना?)\n[24s] AGENT: Yes, it's the same rate.   (हाँ, सेम रेट है।)\n[26s] CUSTOMER: Yes, I'll tell my sir.   (हाँ, आगे सर को बोलता हूँ।)\n[27s] AGENT: Okay. How much, where do you need this?   (अच्छा। कितना, कहाँ पे चाहिए आपको ये?)\n[29s] CUSTOMER: Hubli.   (हुबली।)\n[30s] AGENT: Hubli?   (हुबली?)\n[31s] CUSTOMER: Yes yes.   (हाँ हाँ।)\n[32s] AGENT: In Hubli, I will give it to you for even less. I will give this to you delivered, FOR, for 64.   (हुबली में मैं आपको और कम करके दे दूँगा। ये मैं आपको डिलीवर्ड दे दूँगा, FOR, 64 में।)\n[35s] CUSTOMER: For 64? Hmm. Yes, I'll tell my sir. Hmm.   (64 में? हम्म। हाँ आगे सर को मैं बोलता हूँ उनको। हम्म।)\n[38s] AGENT: What are you saying?   (क्या बोल रहे हैं?)\n[39s] CUSTOMER: No, I'll connect you. To see what it is.   (नहीं, आपको लगाता हूँ। क्या है देखने के।)\n[42s] AGENT: Meaning, by when? Will we close this today?   (मतलब कब तक? आज क्लोज करेंगे ये?)\n[43s] CUSTOMER: Not today, tomorrow and the day after.   (आज नहीं, कल और परसों।)\n[44s] AGENT: Sir, tomorrow my rate will be 67.   (सर जी, कल मेरा रेट होगा 67.)\n[46s] CUSTOMER: Oh yeah?\n[47s] AGENT: Yes, it's three rupees higher. And only for Karnataka customers, today's rate is... You can check in Delhi, you can check in Maharashtra. The rate is already 65, 66. In Karnataka, just because we have our own JSW Steel plant in Hubli district itself, in Bellary district. That's why the rate is a bit constant today, otherwise it's going to increase from tomorrow.   (हाँ, तीन रुपये हाई वाला है। और ओनली Karnataka कस्टमर्स, आज का रेट जो है। आप दिल्ली में पता करिए, आप महाराष्ट्र में पता करिए। रेट ऑलरेडी 65, 66 है। कर्नाटका में जस्ट बिकॉज़ हमारा खुद का JSW Steel का प्लांट है हुबली डिस्ट्रिक्ट में ही, बेलारी डिस्ट्रिक्ट में। तो इसलिए रेट आज थोड़ा कॉन्स्टेंट है, अदरवाइज कल से बढ़ने वाला है।)\n[58s] CUSTOMER: Can you give me that size? In 150 mm.   (मेरे को दे सकते क्या उतना साइज़ का? 150 में mm में।)\n[60s] AGENT: What kind?   (कैसा?)\n[60s] CUSTOMER: 150, 150. It's used for rolling shutters.   (150, 150. रोलिंग शटर के लिए आता है वो।)\n[63s] AGENT: Okay. It's an HR, HR sheet, right?   (अच्छा। HR, HR शीट है ना?)\n[64s] CUSTOMER: Yes, HR sheet.   (हाँ, HR शीट।)\n[65s] AGENT: Yes, we can definitely give it.   (हाँ, बिलकुल दे सकते हैं।)\n[66s] CUSTOMER: The 150 mm wide one.   (150 mm चौड़ा वाला।)\n[67s] AGENT: 150 mm thickness?   (150 mm थिकनेस?)\n[68s] CUSTOMER: Not thickness, it's 150 width. And the 2.5 thick one.   (थिकनेस नहीं, 150 विड्थ है। और 2.5 मोटा वाला।)\n[71s] AGENT: Okay. Yes, a one-ton bundle is required for that.   (अच्छा। हाँ, एक टन का बंडल चाहिए उसका।)\n[72s] CUSTOMER: It will be done.   (हो जाएगा।)\n[73s] AGENT: It will be done, right sir?   (हो जाएगा ना सर?)\n[74s] CUSTOMER: Yes.   (हाँ।)\n[74s] AGENT: But this has to be closed today itself. From tomorrow I won't, after tomorrow I mean I won't be able to give it because tomorrow, even you won't be able to close. Because the rate is going to be very high.   (बट ये आज ही क्लोज करना होगा। कल से मैं नहीं, कल के बाद मैं मतलब नहीं दे पाऊँगा बिकॉज़ कल, कल आप भी क्लोज नहीं कर पाओगे। क्योंकि रेट बहुत ज़्यादा हाई होने वाला है।)\n[80s] CUSTOMER: Yes, that's right.   (हाँ, बराबर है।)\n[81s] AGENT: I have, you know, sent you a message on your WhatsApp once. You send me your requirement quickly. I will get the rates for it and share the delivered price with you.   (मैंने आपको ना, आपके WhatsApp पे डाला है एक बार मेसेज। आप अपना रिक्वायरमेंट भेजो मेरेको फटाक से। मैं उसका रेट्स लेके डिलीवर्ड आपका प्राइस शेयर करता हूँ।)\n[86s] CUSTOMER: Okay, I'll send it.   (ठीक है, भेजता हूँ।)\n[87s] AGENT: Yes, you send it.   (हाँ, भेजिए आप।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 45,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present, typical of a call center environment, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "45 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "You missed the hook and discovery steps entirely. While you adapted to the customer's direct request, always try to understand their broader business needs first before quoting.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer opened the call with a specific requirement for 1 ton of HR sheet in Hubli. The agent quoted a price and created strong urgency by highlighting an imminent price increase. The call concluded with the customer agreeing to send the requirement details via WhatsApp for a formal quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Rohit speaking from JSW One.\", \"comment\": \"The agent greeted, used the customer's name, and identified himself and the company, and the customer immediately engaged, fulfilling the intent of getting permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he opened with a generic question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"It's used for rolling shutters.\", \"comment\": \"The agent did not ask any discovery questions; the single data point on application was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In Karnataka, just because we have our own JSW Steel plant in Hubli district itself... That's why the rate is a bit constant today\", \"comment\": \"Despite minimal discovery, the agent pitched USPs (local plant advantage, delivered price) that were relevant to the customer's location and price inquiry.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"How much, where do you need this?\", \"comment\": \"The agent successfully captured the key details of the requirement: thickness (2.5), width (150), quantity (1 ton), and location (Hubli).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"you send me your requirement quickly. I will get the rates for it and share the delivered price with you.\", \"comment\": \"The agent established a clear, committed next step where the customer would send the requirement on WhatsApp for a quote.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the hook and discovery steps entirely. While you adapted to the customer's direct request, always try to understand their broader business needs first before quoting.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Yes, I'll tell my sir.\", \"response\": \"Sir, tomorrow my rate will be 67.\"}], \"call_summary\": \"The customer opened the call with a specific requirement for 1 ton of HR sheet in Hubli. The agent quoted a price and created strong urgency by highlighting an imminent price increase. The call concluded with the customer agreeing to send the requirement details via WhatsApp for a formal quote.\"}",
  "error": null,
  "latency_ms": 37109,
  "input_tokens": 4209,
  "output_tokens": 864,
  "created_at": "2026-09-25 10:45:30",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.623,
  "agent_talk_sec": 45.9,
  "customer_talk_sec": 27.8,
  "dead_air_sec": 103.3,
  "longest_monologue_sec": 10.0,
  "agent_wpm": 350.3,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 22,
  "discovery_qs": 12,
  "words_agent": 268,
  "words_customer": 136,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178946922841",
      "idx": 0,
      "speaker": "agent",
      "start_s": 3.84,
      "end_s": 8.0,
      "text_en": "Yes Hemant ji. Hello. Yes Hemant ji, greetings. This is Rohit speaking from JSW One.",
      "text_native": "हाँ हेमंत जी। हेल्लो। हाँ हेमंत जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 1,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.73,
      "text_en": "Yes, tell me sir.",
      "text_native": "हाँ बोलो सर।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 2,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.0,
      "text_en": "Hemant ji, do you have any requirement in HR right now?",
      "text_native": "हेमंत जी, अभी कुछ HR में रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 15.0,
      "text_en": "I don't have any requirement for HR right now. I have one for 150. In 2.5. Will it be available?",
      "text_native": "HR को अभी कुछ रिक्वायरमेंट नहीं है। 150 का रखना मेरे पास है। 2.5 में। मिलेगा?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 4,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "64.",
      "text_native": "64."
    },
    {
      "ucid": "21112178946922841",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.2,
      "text_en": "Is it 64?",
      "text_native": "64 है?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 17.0,
      "text_en": "It is 64.",
      "text_native": "64 है।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 19.5,
      "text_en": "Oh yeah. Is TD also the same rate? In 2.5?",
      "text_native": "Oh yeah. TD भी सेम रेट है क्या? 2.5 में?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.0,
      "text_en": "What? Sorry?",
      "text_native": "क्या? Sorry?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 21.5,
      "text_en": "A four-eight sheet, a four-eight sheet.",
      "text_native": "चार आठ का शीट, चार आठ का शीट।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 23.2,
      "text_en": "Yes yes, 4 by 8, right. In sheet.",
      "text_native": "हाँ हाँ, 4 by 8, right. शीट में।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.0,
      "text_en": "That is also the same rate, right?",
      "text_native": "वो भी सेम रेट है ना?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.0,
      "text_en": "Yes, it's the same rate.",
      "text_native": "हाँ, सेम रेट है।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 26.8,
      "text_en": "Yes, I'll tell my sir.",
      "text_native": "हाँ, आगे सर को बोलता हूँ।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 29.0,
      "text_en": "Okay. How much, where do you need this?",
      "text_native": "अच्छा। कितना, कहाँ पे चाहिए आपको ये?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 29.8,
      "text_en": "Hubli.",
      "text_native": "हुबली।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.5,
      "text_en": "Hubli?",
      "text_native": "हुबली?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 17,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.2,
      "text_en": "Yes yes.",
      "text_native": "हाँ हाँ।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.5,
      "end_s": 35.0,
      "text_en": "In Hubli, I will give it to you for even less. I will give this to you delivered, FOR, for 64.",
      "text_native": "हुबली में मैं आपको और कम करके दे दूँगा। ये मैं आपको डिलीवर्ड दे दूँगा, FOR, 64 में।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 38.0,
      "text_en": "For 64? Hmm. Yes, I'll tell my sir. Hmm.",
      "text_native": "64 में? हम्म। हाँ आगे सर को मैं बोलता हूँ उनको। हम्म।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 38.8,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 41.0,
      "text_en": "No, I'll connect you. To see what it is.",
      "text_native": "नहीं, आपको लगाता हूँ। क्या है देखने के।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 22,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.8,
      "text_en": "Meaning, by when? Will we close this today?",
      "text_native": "मतलब कब तक? आज क्लोज करेंगे ये?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 23,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 44.2,
      "text_en": "Not today, tomorrow and the day after.",
      "text_native": "आज नहीं, कल और परसों।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 46.0,
      "text_en": "Sir, tomorrow my rate will be 67.",
      "text_native": "सर जी, कल मेरा रेट होगा 67."
    },
    {
      "ucid": "21112178946922841",
      "idx": 25,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 46.8,
      "text_en": "Oh yeah?",
      "text_native": "Oh yeah?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 26,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 57.0,
      "text_en": "Yes, it's three rupees higher. And only for Karnataka customers, today's rate is... You can check in Delhi, you can check in Maharashtra. The rate is already 65, 66. In Karnataka, just because we have our own JSW Steel plant in Hubli district itself, in Bellary district. That's why the rate is a bit constant today, otherwise it's going to increase from tomorrow.",
      "text_native": "हाँ, तीन रुपये हाई वाला है। और ओनली Karnataka कस्टमर्स, आज का रेट जो है। आप दिल्ली में पता करिए, आप महाराष्ट्र में पता करिए। रेट ऑलरेडी 65, 66 है। कर्नाटका में जस्ट बिकॉज़ हमारा खुद का JSW Steel का प्लांट है हुबली डिस्ट्रिक्ट में ही, बेलारी डिस्ट्रिक्ट में। तो इसलिए रेट आज थोड़ा कॉन्स्टेंट है, अदरवाइज कल से बढ़ने वाला है।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 59.5,
      "text_en": "Can you give me that size? In 150 mm.",
      "text_native": "मेरे को दे सकते क्या उतना साइज़ का? 150 में mm में।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 28,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 60.2,
      "text_en": "What kind?",
      "text_native": "कैसा?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 29,
      "speaker": "customer",
      "start_s": 60.5,
      "end_s": 62.5,
      "text_en": "150, 150. It's used for rolling shutters.",
      "text_native": "150, 150. रोलिंग शटर के लिए आता है वो।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 30,
      "speaker": "agent",
      "start_s": 62.8,
      "end_s": 64.0,
      "text_en": "Okay. It's an HR, HR sheet, right?",
      "text_native": "अच्छा। HR, HR शीट है ना?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 31,
      "speaker": "customer",
      "start_s": 64.0,
      "end_s": 64.8,
      "text_en": "Yes, HR sheet.",
      "text_native": "हाँ, HR शीट।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 32,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 65.8,
      "text_en": "Yes, we can definitely give it.",
      "text_native": "हाँ, बिलकुल दे सकते हैं।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 33,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 67.0,
      "text_en": "The 150 mm wide one.",
      "text_native": "150 mm चौड़ा वाला।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 34,
      "speaker": "agent",
      "start_s": 67.2,
      "end_s": 68.0,
      "text_en": "150 mm thickness?",
      "text_native": "150 mm थिकनेस?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 35,
      "speaker": "customer",
      "start_s": 68.2,
      "end_s": 70.5,
      "text_en": "Not thickness, it's 150 width. And the 2.5 thick one.",
      "text_native": "थिकनेस नहीं, 150 विड्थ है। और 2.5 मोटा वाला।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 36,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 72.5,
      "text_en": "Okay. Yes, a one-ton bundle is required for that.",
      "text_native": "अच्छा। हाँ, एक टन का बंडल चाहिए उसका।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 37,
      "speaker": "customer",
      "start_s": 72.5,
      "end_s": 73.0,
      "text_en": "It will be done.",
      "text_native": "हो जाएगा।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 38,
      "speaker": "agent",
      "start_s": 73.0,
      "end_s": 73.8,
      "text_en": "It will be done, right sir?",
      "text_native": "हो जाएगा ना सर?"
    },
    {
      "ucid": "21112178946922841",
      "idx": 39,
      "speaker": "customer",
      "start_s": 74.0,
      "end_s": 74.2,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 40,
      "speaker": "agent",
      "start_s": 74.5,
      "end_s": 80.0,
      "text_en": "But this has to be closed today itself. From tomorrow I won't, after tomorrow I mean I won't be able to give it because tomorrow, even you won't be able to close. Because the rate is going to be very high.",
      "text_native": "बट ये आज ही क्लोज करना होगा। कल से मैं नहीं, कल के बाद मैं मतलब नहीं दे पाऊँगा बिकॉज़ कल, कल आप भी क्लोज नहीं कर पाओगे। क्योंकि रेट बहुत ज़्यादा हाई होने वाला है।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 41,
      "speaker": "customer",
      "start_s": 80.2,
      "end_s": 80.8,
      "text_en": "Yes, that's right.",
      "text_native": "हाँ, बराबर है।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 42,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 86.0,
      "text_en": "I have, you know, sent you a message on your WhatsApp once. You send me your requirement quickly. I will get the rates for it and share the delivered price with you.",
      "text_native": "मैंने आपको ना, आपके WhatsApp पे डाला है एक बार मेसेज। आप अपना रिक्वायरमेंट भेजो मेरेको फटाक से। मैं उसका रेट्स लेके डिलीवर्ड आपका प्राइस शेयर करता हूँ।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 43,
      "speaker": "customer",
      "start_s": 86.2,
      "end_s": 87.0,
      "text_en": "Okay, I'll send it.",
      "text_native": "ठीक है, भेजता हूँ।"
    },
    {
      "ucid": "21112178946922841",
      "idx": 44,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 87.8,
      "text_en": "Yes, you send it.",
      "text_native": "हाँ, भेजिए आप।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178946922841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "This is Rohit speaking from JSW One.",
      "comment": "The agent greeted, used the customer's name, and identified himself and the company, and the customer immediately engaged, fulfilling the intent of getting permission."
    },
    {
      "ucid": "21112178946922841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook; instead, he opened with a generic question about requirements."
    },
    {
      "ucid": "21112178946922841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "It's used for rolling shutters.",
      "comment": "The agent did not ask any discovery questions; the single data point on application was volunteered by the customer."
    },
    {
      "ucid": "21112178946922841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "In Karnataka, just because we have our own JSW Steel plant in Hubli district itself... That's why the rate is a bit constant today",
      "comment": "Despite minimal discovery, the agent pitched USPs (local plant advantage, delivered price) that were relevant to the customer's location and price inquiry."
    },
    {
      "ucid": "21112178946922841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "How much, where do you need this?",
      "comment": "The agent successfully captured the key details of the requirement: thickness (2.5), width (150), quantity (1 ton), and location (Hubli)."
    },
    {
      "ucid": "21112178946922841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "you send me your requirement quickly. I will get the rates for it and share the delivered price with you.",
      "comment": "The agent established a clear, committed next step where the customer would send the requirement on WhatsApp for a quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178946922841",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "Yes, I'll tell my sir.",
      "response": "Sir, tomorrow my rate will be 67."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}