{
  "ucid": "21112178946832421",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 16:02:04",
  "end_time": "2026-09-15 16:04:28",
  "duration_sec": 144,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA28b7b2b92f7c08f3dac247b253a26f05.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 43,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946832421__DIA28b7b2b92f7c08f3dac247b253a26f05.mp3",
  "audio_bytes": 390312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 130.104,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, I am calling from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] CUSTOMER: Yes.   (हां)\n[6s] AGENT: Omkar Fabricators?   (ओमकार फैब्रिकेटर्स?)\n[7s] CUSTOMER: Yes.   (हां)\n[9s] AGENT: Sir, you are speaking with Anushri from JSW One.   (सर आप अनुश्री से बात कर रहे हैं JSW One से।)\n[11s] CUSTOMER: Yes.   (हां)\n[12s] AGENT: Is there any requirement? I wanted to know, sir, in HR?   (कोई requirement है क्या जानना था सर HR में?)\n[15s] CUSTOMER: What things do you sell?   (क्या चीज आप सेल करते हैं?)\n[17s] AGENT: HR, MS steel, sir. Is there any requirement in HR? I wanted to know.   (HR, MS steel सर। HR में कोई requirement है क्या जानना था?)\n[20s] CUSTOMER: Are you talking about plates or structures?   (प्लेट की बात कर रहे हैं के स्ट्रक्चर की?)\n[22s] AGENT: Plate, uh, we also provide plates, sir, we provide coils, we provide sheets.   (प्लेट, अह प्लेट भी देते हैं सर, coil देते हैं, sheet देते हैं।)\n[25s] CUSTOMER: Okay.   (अच्छा।)\n[28s] CUSTOMER: Is this in a packet or uh, coil cutting?   (ये पैकेट में के अह कोइल कटिंग?)\n[30s] AGENT: We provide it in coil cut, sir.   (Coil cut में देते हैं सर।)\n[32s] CUSTOMER: In coil cut?   (Coil cut में?)\n[32s] AGENT: Yes.   (हां।)\n[34s] CUSTOMER: Hmm. Yes, I have a requirement for this, but what is the required quantity?   (हम्म। हां इसका है लेकिन quantity कितना चाहिए?)\n[36s] AGENT: Sir, our quantity for HR sheet is five tons. For CR, it is three tons. Minimum.   (सर quantity अपना जो है HR sheet का पांच टन का है। CR का तीन टन है। Minimum.)\n[41s] CUSTOMER: Five tons for HR?   (HR का पांच टन?)\n[42s] AGENT: Yes.   (हां।)\n[42s] CUSTOMER: Correct.   (बराबर।)\n[44s] AGENT: You had also given us an inquiry in June, sir, but perhaps nothing could happen at that time.   (आपने हमको जून में भी inquiry दिया था सर, बट कुछ हो नहीं पाया शायद उस टाइम पे।)\n[47s] CUSTOMER: Yes. Yes, but you didn't give the rate.   (हां। हां, तो आपने rate ही नहीं दिया था ना।)\n[49s] AGENT: Oh, I didn't give the rate?   (अच्छा, rate नहीं दिया था क्या?)\n[50s] CUSTOMER: No.   (नहीं।)\n[51s] AGENT: Okay, it's showing as rejected here.   (अच्छा, rejected आ रहा है यहां पे।)\n[53s] CUSTOMER: Hmm?   (हम्म?)\n[53s] AGENT: Sir, if there is any requirement now, please tell me, then I will give you the rate right now.   (अभी सर कोई requirement है तो बताइए, फिर अभी मैं आपको rate दे देती हूं।)\n[57s] AGENT: It's just that it will come in coil cut, sir, not in a packet.   (बस यही है कि coil cut में आएगा सर, packet में नहीं आएगा।)\n[60s] CUSTOMER: Okay.   (अच्छा।)\n[60s] AGENT: Hmm.   (हम्म।)\n[61s] CUSTOMER: Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.   (ठीक है, उसमें है 1800, 6300, 5 mm है और 1250, 6300, 6 mm.)\n[66s] AGENT: Okay, one minute. 1830, five, 5 mm. Length is 6300, right?   (अच्छा, एक मिनट। 1830, पांच, पांच mm है। Length 6300 ही ना?)\n[70s] CUSTOMER: Yes.   (जी।)\n[73s] AGENT: 5 mm and what other thickness will be required, sir?   (पांच mm और कौन सा thickness लगेगा सर?)\n[75s] CUSTOMER: The second one is 6 mm. 1.25 into 6.3.   (दूसरा 6 mm. 1.25 into 6.3.)\n[78s] AGENT: 1.2 into 6.3. 1250. Okay.   (1.2 into 6.3. 1250. ओके।)\n[81s] CUSTOMER: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: Background chatter from other sales agents is present but doesn't significantly overlap with the main speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You jumped straight to asking for a requirement without building any value. Always follow the structure: open with permission, deliver the hook to create interest, then use discovery questions to understand the customer's business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a fabrication company to solicit business. The customer mentioned a past inquiry where they did not receive a rate, then provided a new requirement for HR sheets in two different sizes. The agent confirmed the material specifications, but the call ended abruptly without a quote being offered or a clear next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, I am calling from the JSW One platform.\", \"comment\": \"Agent greeted and identified self/company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any requirement? I wanted to know, sir, in HR?\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was limited to product format and capturing a requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.\", \"comment\": \"Agent successfully asked for and captured a specific material requirement from the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: 1.2 into 6.3. 1250. ओके。\", \"comment\": \"The call ended after the agent confirmed the specs; no next step like sending a quote or a callback was committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight to asking for a requirement without building any value. Always follow the structure: open with permission, deliver the hook to create interest, then use discovery questions to understand the customer's business before asking for an order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a fabrication company to solicit business. The customer mentioned a past inquiry where they did not receive a rate, then provided a new requirement for HR sheets in two different sizes. The agent confirmed the material specifications, but the call ended abruptly without a quote being offered or a clear next step being established.\"}",
  "error": null,
  "latency_ms": 32750,
  "input_tokens": 3747,
  "output_tokens": 785,
  "created_at": "2026-09-25 10:45:39",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.659,
  "agent_talk_sec": 38.9,
  "customer_talk_sec": 20.1,
  "dead_air_sec": 85.0,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 269.9,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 19,
  "discovery_qs": 7,
  "words_agent": 175,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178946832421",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 3.21,
      "text_en": "Hello, I am calling from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
    },
    {
      "ucid": "21112178946832421",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.81,
      "end_s": 5.01,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178946832421",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 6.6,
      "text_en": "Omkar Fabricators?",
      "text_native": "ओमकार फैब्रिकेटर्स?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.2,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178946832421",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.9,
      "text_en": "Sir, you are speaking with Anushri from JSW One.",
      "text_native": "सर आप अनुश्री से बात कर रहे हैं JSW One से।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.3,
      "end_s": 11.5,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178946832421",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 14.0,
      "text_en": "Is there any requirement? I wanted to know, sir, in HR?",
      "text_native": "कोई requirement है क्या जानना था सर HR में?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 16.2,
      "text_en": "What things do you sell?",
      "text_native": "क्या चीज आप सेल करते हैं?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 19.2,
      "text_en": "HR, MS steel, sir. Is there any requirement in HR? I wanted to know.",
      "text_native": "HR, MS steel सर। HR में कोई requirement है क्या जानना था?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 21.8,
      "text_en": "Are you talking about plates or structures?",
      "text_native": "प्लेट की बात कर रहे हैं के स्ट्रक्चर की?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 24.8,
      "text_en": "Plate, uh, we also provide plates, sir, we provide coils, we provide sheets.",
      "text_native": "प्लेट, अह प्लेट भी देते हैं सर, coil देते हैं, sheet देते हैं।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 11,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 25.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 30.2,
      "text_en": "Is this in a packet or uh, coil cutting?",
      "text_native": "ये पैकेट में के अह कोइल कटिंग?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 31.6,
      "text_en": "We provide it in coil cut, sir.",
      "text_native": "Coil cut में देते हैं सर।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.4,
      "text_en": "In coil cut?",
      "text_native": "Coil cut में?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 32.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 35.8,
      "text_en": "Hmm. Yes, I have a requirement for this, but what is the required quantity?",
      "text_native": "हम्म। हां इसका है लेकिन quantity कितना चाहिए?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 40.0,
      "text_en": "Sir, our quantity for HR sheet is five tons. For CR, it is three tons. Minimum.",
      "text_native": "सर quantity अपना जो है HR sheet का पांच टन का है। CR का तीन टन है। Minimum."
    },
    {
      "ucid": "21112178946832421",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 41.4,
      "text_en": "Five tons for HR?",
      "text_native": "HR का पांच टन?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 41.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 43.0,
      "text_en": "Correct.",
      "text_native": "बराबर।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 21,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 46.8,
      "text_en": "You had also given us an inquiry in June, sir, but perhaps nothing could happen at that time.",
      "text_native": "आपने हमको जून में भी inquiry दिया था सर, बट कुछ हो नहीं पाया शायद उस टाइम पे।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 48.8,
      "text_en": "Yes. Yes, but you didn't give the rate.",
      "text_native": "हां। हां, तो आपने rate ही नहीं दिया था ना।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 50.1,
      "text_en": "Oh, I didn't give the rate?",
      "text_native": "अच्छा, rate नहीं दिया था क्या?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 50.8,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 52.4,
      "text_en": "Okay, it's showing as rejected here.",
      "text_native": "अच्छा, rejected आ रहा है यहां पे।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 26,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.1,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 27,
      "speaker": "agent",
      "start_s": 53.4,
      "end_s": 56.2,
      "text_en": "Sir, if there is any requirement now, please tell me, then I will give you the rate right now.",
      "text_native": "अभी सर कोई requirement है तो बताइए, फिर अभी मैं आपको rate दे देती हूं।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 59.2,
      "text_en": "It's just that it will come in coil cut, sir, not in a packet.",
      "text_native": "बस यही है कि coil cut में आएगा सर, packet में नहीं आएगा।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 59.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 30,
      "speaker": "agent",
      "start_s": 60.3,
      "end_s": 60.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 31,
      "speaker": "customer",
      "start_s": 61.4,
      "end_s": 65.2,
      "text_en": "Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.",
      "text_native": "ठीक है, उसमें है 1800, 6300, 5 mm है और 1250, 6300, 6 mm."
    },
    {
      "ucid": "21112178946832421",
      "idx": 32,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 70.2,
      "text_en": "Okay, one minute. 1830, five, 5 mm. Length is 6300, right?",
      "text_native": "अच्छा, एक मिनट। 1830, पांच, पांच mm है। Length 6300 ही ना?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 33,
      "speaker": "customer",
      "start_s": 70.5,
      "end_s": 70.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 34,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 74.8,
      "text_en": "5 mm and what other thickness will be required, sir?",
      "text_native": "पांच mm और कौन सा thickness लगेगा सर?"
    },
    {
      "ucid": "21112178946832421",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 77.4,
      "text_en": "The second one is 6 mm. 1.25 into 6.3.",
      "text_native": "दूसरा 6 mm. 1.25 into 6.3."
    },
    {
      "ucid": "21112178946832421",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.8,
      "end_s": 80.8,
      "text_en": "1.2 into 6.3. 1250. Okay.",
      "text_native": "1.2 into 6.3. 1250. ओके।"
    },
    {
      "ucid": "21112178946832421",
      "idx": 37,
      "speaker": "customer",
      "start_s": 81.2,
      "end_s": 81.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178946832421",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, I am calling from the JSW One platform.",
      "comment": "Agent greeted and identified self/company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178946832421",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any requirement? I wanted to know, sir, in HR?",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178946832421",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits."
    },
    {
      "ucid": "21112178946832421",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was limited to product format and capturing a requirement."
    },
    {
      "ucid": "21112178946832421",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.",
      "comment": "Agent successfully asked for and captured a specific material requirement from the customer."
    },
    {
      "ucid": "21112178946832421",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: 1.2 into 6.3. 1250. ओके。",
      "comment": "The call ended after the agent confirmed the specs; no next step like sending a quote or a callback was committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}