Call 21112178946817341 2026-09-15 · Rohit Mishra · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (10% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent used the customer's name but failed to introduce himself or JSW One, and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, he jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Ramesh ji, do you have any requirement right now in MS, in steel?
Summary
The agent greeted the customer by name but failed to introduce himself or JSW One. He immediately asked if the customer had a requirement for MS/steel. The customer stated they had no current requirement, and the call ended without any discovery or attempt to schedule a follow-up.
Coaching
You must follow the script structure: introduce yourself and the company, provide a hook to create interest, and only then ask for requirements, as jumping straight to the ask usually results in a quick dismissal.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Ramesh ji, hello. Agent used the customer's name but failed to introduce himself or JSW One, and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, he jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Ramesh ji, do you have any requirement right now in MS, in steel? Agent successfully executed the intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, alright. Okay. The call ended after the customer stated no requirement, with no attempt to set a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.636 | 6.8s | 3.9s | 31.3s | 2.2s | 194.1 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
8.1s
Hello.
agent
9.1s
Hello.
customer
10.1s
Hello.
agent
11.0s
Yes Ramesh ji, hello.
हां रमेश जी नमस्ते।
customer
12.8s
Hello.
नमस्ते।
agent
14.0s
[inaudible]
customer
16.6s
Tell me, tell me.
बताओ बताओ।
agent
17.8s
Ramesh ji, do you have any requirement right now in MS, in steel?
रमेश जी कुछ रिक्वायरमेंट है अभी MS में, स्टील में?
customer
20.5s
For MS? No, no.
MS के? नहीं नहीं।
agent
22.5s
Okay, alright. Okay.
अच्छा, ठीक है। Okay.