{
  "ucid": "21112178946817341",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 15:59:33",
  "end_time": "2026-09-15 16:00:15",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA303364b78a868728d11664afbdd747d9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 46,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946817341__DIA303364b78a868728d11664afbdd747d9.mp3",
  "audio_bytes": 77544,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 25.848,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[8s] CUSTOMER: Hello.\n[9s] AGENT: Hello.\n[10s] CUSTOMER: Hello.\n[11s] AGENT: Yes Ramesh ji, hello.   (हां रमेश जी नमस्ते।)\n[13s] CUSTOMER: Hello.   (नमस्ते।)\n[14s] AGENT: [inaudible]\n[17s] CUSTOMER: Tell me, tell me.   (बताओ बताओ।)\n[18s] AGENT: Ramesh ji, do you have any requirement right now in MS, in steel?   (रमेश जी कुछ रिक्वायरमेंट है अभी MS में, स्टील में?)\n[20s] CUSTOMER: For MS? No, no.   (MS के? नहीं नहीं।)\n[22s] AGENT: Okay, alright. Okay.   (अच्छा, ठीक है। Okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the agent's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the script structure: introduce yourself and the company, provide a hook to create interest, and only then ask for requirements, as jumping straight to the ask usually results in a quick dismissal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent greeted the customer by name but failed to introduce himself or JSW One. He immediately asked if the customer had a requirement for MS/steel. The customer stated they had no current requirement, and the call ended without any discovery or attempt to schedule a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes Ramesh ji, hello.\", \"comment\": \"Agent used the customer's name but failed to introduce himself or JSW One, and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, he jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ramesh ji, do you have any requirement right now in MS, in steel?\", \"comment\": \"Agent successfully executed the intent of this step by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, alright. Okay.\", \"comment\": \"The call ended after the customer stated no requirement, with no attempt to set a next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the script structure: introduce yourself and the company, provide a hook to create interest, and only then ask for requirements, as jumping straight to the ask usually results in a quick dismissal.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent greeted the customer by name but failed to introduce himself or JSW One. He immediately asked if the customer had a requirement for MS/steel. The customer stated they had no current requirement, and the call ended without any discovery or attempt to schedule a follow-up.\"}",
  "error": null,
  "latency_ms": 25587,
  "input_tokens": 2723,
  "output_tokens": 705,
  "created_at": "2026-09-25 10:45:57",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 6.8,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 31.3,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 194.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 22,
  "words_customer": 11,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178946817341",
      "idx": 0,
      "speaker": "customer",
      "start_s": 8.06,
      "end_s": 8.56,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178946817341",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.06,
      "end_s": 9.49,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178946817341",
      "idx": 2,
      "speaker": "customer",
      "start_s": 10.06,
      "end_s": 10.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178946817341",
      "idx": 3,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 12.22,
      "text_en": "Yes Ramesh ji, hello.",
      "text_native": "हां रमेश जी नमस्ते।"
    },
    {
      "ucid": "21112178946817341",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.76,
      "end_s": 13.5,
      "text_en": "Hello.",
      "text_native": "नमस्ते।"
    },
    {
      "ucid": "21112178946817341",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 16.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178946817341",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.57,
      "end_s": 17.47,
      "text_en": "Tell me, tell me.",
      "text_native": "बताओ बताओ।"
    },
    {
      "ucid": "21112178946817341",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.0,
      "text_en": "Ramesh ji, do you have any requirement right now in MS, in steel?",
      "text_native": "रमेश जी कुछ रिक्वायरमेंट है अभी MS में, स्टील में?"
    },
    {
      "ucid": "21112178946817341",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 21.78,
      "text_en": "For MS? No, no.",
      "text_native": "MS के? नहीं नहीं।"
    },
    {
      "ucid": "21112178946817341",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 23.5,
      "text_en": "Okay, alright. Okay.",
      "text_native": "अच्छा, ठीक है। Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178946817341",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes Ramesh ji, hello.",
      "comment": "Agent used the customer's name but failed to introduce himself or JSW One, and did not ask for permission to speak."
    },
    {
      "ucid": "21112178946817341",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, he jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178946817341",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178946817341",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178946817341",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Ramesh ji, do you have any requirement right now in MS, in steel?",
      "comment": "Agent successfully executed the intent of this step by asking if a current requirement exists."
    },
    {
      "ucid": "21112178946817341",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, alright. Okay.",
      "comment": "The call ended after the customer stated no requirement, with no attempt to set a next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}